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Baggage Claim Jobs (NOW HIRING)

Huntleigh USA

BAGGAGE HANDLERS (PART TIME)

Sterling, VA · On-site

$17.13/hr

... claim areas. * Load baggage carts and transport luggage between designated areas as required. * Receive assignments and operational updates from airline personnel and supervisors. * Provide ...

ABM Industries, Inc.

Baggage Runner Part Time

Phoenix, AZ · On-site

$16/hr

Meet all arrivals and assist passengers at baggage claim. * Carrying or otherwise transporting passenger luggage to and from the outside sidewalk or main entrance of the airport and the inside ticket ...

ABM

Baggage Runner Part Time

Phoenix, AZ · On-site

$16/hr

Meet all arrivals and assist passengers at baggage claim. * Carrying or otherwise transporting passenger luggage to and from the outside sidewalk or main entrance of the airport and the inside ticket ...

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How much do baggage claim jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for baggage claim in the United States is $18.47, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $21.15 per hour, depending on experience, location, and employer.

What is a baggage claim?

A Baggage Claim job involves assisting passengers with locating and retrieving their checked luggage at an airport. Employees in this role handle lost or delayed baggage claims, provide customer service, and coordinate with airline staff to track missing luggage. They may also process compensation or delivery arrangements for delayed or damaged bags. Strong communication and problem-solving skills are essential for resolving passenger concerns efficiently.

What are the main responsibilities of someone working in baggage claim at an airport?

As a baggage claim agent, your primary responsibilities include unloading arriving luggage, sorting baggage onto the correct carousels, assisting passengers with locating lost or delayed bags, and coordinating with other airport staff as needed. You may also need to handle claims for damaged or missing baggage and provide prompt customer service to travelers who need assistance. This role is fast-paced and requires close collaboration with airline, security, and ground crew teams to ensure timely and secure baggage delivery. Successful team members are adaptable, proactive, and committed to maintaining a positive travel experience for passengers.

What are the key skills and qualifications needed to thrive in the baggage claim position, and why are they important?

To thrive in a Baggage Claim role, you need attention to detail, physical stamina, and familiarity with airport safety procedures, often supported by a high school diploma or equivalent. Experience with baggage tracking systems and handheld scanning devices is commonly required, along with any airport security certifications. Excellent teamwork, communication skills, and a customer-oriented attitude are valuable soft skills that distinguish top performers. These abilities ensure efficient baggage handling, timely resolution of passenger issues, and help maintain smooth airport operations.

Do baggage claim agents get paid well?

Baggage claim agents typically earn an hourly wage that is close to or slightly above minimum wage, with salaries varying by location and employer. They usually receive benefits such as health insurance and may work irregular hours, including nights and weekends. Overall, the pay is considered modest compared to other airline or customer service roles.
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Baggage Claim jobs near you
Infographic showing various Baggage Claim job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 84% Physical, 5% Hybrid, and 11% Remote job distribution, with an average salary of $38,410 per year, or $18.5 per hour.

LL Baggage Customer Service Agent (AZ)

Pacific Aviation

San Francisco, CA • On-site

$18.25 - $22.50/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Baggage Service Agent

Pacific Aviation is hiring Baggage Service Agents to support operations at San Francisco International Airport (SFO). This position is ideal for detail-oriented individuals who thrive behind the scenes and want to ensure baggage operations run safely, smoothly, and on time.

What You'll Do

1. Assist passengers at check-in counters, arrival areas, and gates with baggage-related inquiries, claims, and service needs

2. File and update reports for delayed, damaged, or missing baggage using systems like World Tracer

3. Communicate with passengers via phone, email, and in person to provide timely baggage updates and delivery arrangements

4. Ensure a professional and empathetic passenger experience while resolving baggage issues under time pressure

5. Coordinate with ramp teams, Ground Handling Agents (GHAs), delivery services, and airline staff to facilitate accurate baggage transfers

6. Prepare and maintain the baggage service office and bagroom in a clean, organized, and operational state

7. Support boarding operations, including special service assistance and communication with gate agents

8. Monitor flight arrivals to proactively assist with irregular operations and expedite baggage handling

9. Collaborate with airline partners to ensure baggage regulations, transfer procedures, and safety protocols are upheld

10. Respond to baggage claim escalations in a calm and solutions-focused manner

11. Maintain documentation accuracy and follow all airport, TSA, and airline procedures

12. Deliver excellent customer service in a fast-paced, international terminal

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