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We are seeking a highly motivated Linux Technical Support Engineer to provide technical support and problem resolution for our enterprise customers. You will work with a dynamic portfolio of exciting products and technologies, including SUSE Linux Enterprise Server, SUSE Linux High Availability Extension, SUSE Manager, SLES for SAP, Clustering, and Container/Docker technologies. The selected candidate will be self-driven and have a deep passion for providing first-class customer service. You will thrive in a complex, diverse technical environment and must possess a strong desire to continuously learn new products and enhance your skill set.

Key Responsibilities:

• Troubleshoot complex and sensitive customer issues across our diverse product portfolio.
• Provide expert technical support while maintaining highly professional communication with SUSE's enterprise customers.
• Collaborate seamlessly with Customer Support colleagues, both locally and across the globe.
• Engage with backline and occasionally development teams to address bugs.
• Continuously learn and integrate new product knowledge and technologies into your daily work.
• Participate in an on-call rotation, providing occasional after-hours and weekend support.

Your Experience Includes:

• Technical Customer Support: Proven background working within a Linux Services environment, including direct, customer-facing support experience.
• Customer-Centric Mindset: A strong dedication to customer satisfaction, driven by an ethos of doing what it takes to deliver an exceptional support experience.
• Workload Management: Highly self-motivated and responsible, with the ability to effectively prioritize, organize, and execute multiple concurrent tasks.
• Strategic Problem Solving: Strong analytical skills to quickly assess complex customer situations and determine the optimal path to resolution.
• Communication: Excellent interpersonal skills, demonstrating clarity and professionalism in both written and verbal communication.
• Efficient Resolution: Adept at delivering timely, accurate, and effective solutions to customer issues via phone and online channels.
• Collaborative Teamwork: The ability to thrive in a fast-paced, dynamic environment, working seamlessly alongside a team of highly skilled engineers.
• Technical Agility: A demonstrated aptitude for quickly learning and adapting to new technologies.
• Language Proficiency: Fluent in English (written and verbal).

Technical Qualifications:

• Bachelor's degree in System Administration, Information Systems, Computer Science, Electrical Engineering, or equivalent practical experience.
• Knowledge equivalent to LPIC-1 (certification is highly preferred).
• Several years of experience in a customer support role or as a system administrator managing Linux operating systems.
• Ability to read and understand source code.
• Specialization in two or more of the following areas is highly desirable:
• High Availability / Clustering technologies
• Storage technologies (SAN, multipath, iSCSI, LVM)
• Networking concepts and protocols
• Identity and Access (LDAP, Kerberos, Samba, Active Directory)
• Linux Kernel
• Foundational Linux
• Container technologies

For US Only - US Pay Transparency DisclaimerIf this role is filled in the United States of America, the starting base salary is expected to be between 36,000 and 66,000. In addition to this base salary, we offer a commission plan and an attractive benefits package. US benefits include a comprehensive medical plan, life and disability insurance, 401k, Employee Assistance Programme and generous paid time off and leave policies.

Actual compensation will be determined by factors such as experience, skills, geographical location, internal equity, and budget. Please note that this salary information is applicable to the US only.

This position is subject to a background check(s), including criminal, credit, and/or employment references. The candidate is required to complete the background check(s) once an offer has been accepted. This will be conducted by SUSE's external provider, where legally permitted.