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Back Office Customer Service Representative Jobs in Raleigh, NC

WCPSS

Customer Service Representative

Raleigh, NC · On-site

$14.25 - $19.50/hr

Overview POSITION TITLE (Oracle title) CUSTOMER SERVICE REPRESENTATIVE WORKING TITLE Customer ... Considerable knowledge of Microsoft Office, specifically, Word and Excel; Google Apps; * Excellent ...

WCPSS

Customer Service Representative

Raleigh, NC · On-site

$14.25 - $19.50/hr

Overview POSITION TITLE (Oracle title) CUSTOMER SERVICE REPRESENTATIVE WORKING TITLE Customer ... KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) Considerable knowledge of Microsoft Office, specifically ...

WCPSS

Customer Service Representative

Raleigh, NC · On-site

$14.25 - $19.50/hr

Overview POSITION TITLE (Oracle title) CUSTOMER SERVICE REPRESENTATIVE WORKING TITLE Customer ... KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) Considerable knowledge of Microsoft Office, specifically ...

The Glass Guru

Customer Service Representative

Apex, NC · On-site

$12.25 - $16.75/hr

As the primary person on the front lines of customer service, the Customer Service Rep handles ... Ordering of all office / shop supplies * Keeping office clean/tidy Qualifications & Educational ...

WCPSS

Customer Service Representative

Raleigh, NC · On-site

$14.25 - $19.50/hr

Overview POSITION TITLE (Oracle title) CUSTOMER SERVICE REPRESENTATIVE WORKING TITLE Customer ... KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) Considerable knowledge of Microsoft Office, specifically ...

Net Commesh

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location: Raleigh, NC Department: Customer Service Job Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team.

Encodle Link

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of ...

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All JobsBack Office Customer Service Representative JobsBack Office Customer Service Representative Jobs in Raleigh, NC

Back Office Customer Service Representative information

See Raleigh, NC salary details

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How much do back office customer service representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for back office customer service representative in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is a back office customer service representative?

Back Office Customer Service Representatives are professionals who handle customer support tasks that do not require direct interaction with customers, such as processing orders, managing records, resolving issues, and supporting front-line agents. They work behind the scenes to ensure that customer inquiries and problems are addressed efficiently, often communicating with other departments to find solutions. Their role is essential for maintaining smooth operations and high customer satisfaction, even though they may not engage with customers directly.

What are the key skills and qualifications needed to thrive as a back office customer service representative?

To thrive as a Back Office Customer Service Representative, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, data entry systems, and Microsoft Office Suite is typically required. Excellent written communication, problem-solving abilities, and time management skills help you excel in supporting customer needs behind the scenes. These skills are crucial for ensuring accurate record-keeping, efficient issue resolution, and smooth internal operations.

How does a back office customer service representative typically collaborate with front-line support teams?

Back Office Customer Service Representatives often work closely with front-line support teams by handling complex issues that require in-depth investigation or administrative processing. While front-line staff address immediate customer inquiries, back office representatives manage tasks such as resolving escalated cases, processing documentation, and updating account information. Regular communication and collaboration ensure that customer concerns are addressed efficiently, and seamless hand-offs between teams help maintain a high level of service quality. This collaborative approach enables both teams to leverage their strengths for optimal customer satisfaction.

What is the difference between Back Office Customer Service Representative vs Customer Support Specialist?

AspectBack Office Customer Service RepresentativeCustomer Support Specialist
CredentialsTypically requires high school diploma or equivalent; certifications in customer service are a plusSimilar credentials; certifications in customer service or product knowledge often preferred
Work EnvironmentPrimarily office-based, handling backend customer inquiries, data entry, and order processingCan be office or remote; focuses on assisting customers with product or service issues
Employer & Industry UsageCommon in banking, insurance, and retail sectors for backend supportUsed across tech, retail, and service industries for direct customer interaction

Back Office Customer Service Representatives mainly handle backend tasks like data management and order processing, often in a more administrative setting. Customer Support Specialists focus on direct customer interactions, troubleshooting, and resolving issues. Both roles require strong communication skills and customer service experience, but their daily tasks and work environments differ.

What are popular job titles related to Back Office Customer Service Representative jobs in Raleigh, NC?

For Back Office Customer Service Representative jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Back Office Customer Service Representative jobs in Raleigh, NC look for?

The top searched job categories for Back Office Customer Service Representative jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Back Office Customer Service Representative jobs?

Cities near Raleigh, NC with the most Back Office Customer Service Representative job openings:

Back Office Customer Service Representative jobs near you
Infographic showing various Back Office Customer Service Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Customer Service Representative

Kimbrell's Home Furnishings

Raleigh, NC • On-site

$14.25 - $19.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

Benefits:
  • + Commision
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discounts

Customer Service Representative (CSR)
Job Summary:

The Customer Service Representative (CSR) delivers an exceptional in-store experience by supporting sales and customer service efforts. This role focuses on building customer relationships, guiding customers through the purchasing journey, and ensuring a seamless experience from initial engagement through ongoing account support. The CSR partners with the store team to drive business, enhance customer satisfaction, and support a high-performing retail environment.
Essential Duties and Responsibilities:

·         Provide a welcoming, professional, and engaging customer experience across all interactions
·         Build strong customer relationships to drive loyalty, repeat business, and referrals
·         Support customers throughout the purchasing journey, including follow-up and ongoing communication
·         Partner with sales associates to support sales activities and contribute to revenue growth
·         Conduct customer outreach, follow-ups, and assist with promotions, events, and business development efforts
·         Assist customers with financing options, credit applications, and transaction processing while ensuring accuracy and compliance
·         Maintain and support customer accounts by addressing questions, explaining payment options, and resolving concerns with professionalism
·         Process payments, maintain accurate records, and protect customer information in accordance with company policies
·         Support daily store operations, including administrative tasks, recordkeeping, and use of POS systems
·         Collaborate with team members to ensure efficient store performance and a positive work environment
·         Perform other duties as assigned
Knowledge, Skills, Competencies and Abilities:

·         Strong customer service and interpersonal skills
·         Excellent communication and relationship-building abilities
·         Sales-oriented mindset with a passion for helping customers
·         Basic understanding of financial transactions or willingness to learn
·         Strong organizational, multitasking, and problem-solving skills
·         Ability to work effectively in a fast-paced, team-oriented retail environment
·         Professionalism and ability to represent the brand positively
Required Qualifications:

·         High school diploma or equivalent preferred; equivalent combination of education and relevant experience will be considered
·         Strong customer service and interpersonal skills 
·         Excellent communication and relationship-building abilities 
·         Sales-minded with a passion for helping customers 
·         Basic understanding of financial transactions or willingness to learn 
·         Strong organizational and multitasking skills 
·         Ability to thrive in a fast-paced, team-oriented retail environment 
·         Bilingual (English-Spanish) ability may be a plus based on specific store staffing needs
About Kimbrell’s Furniture:
At Kimbrell’s Furniture, our founder’s vision continues to guide everything we do: “Our passion is to improve the happiness and well-being of others through home furnishings.” This purpose shapes how we serve our customers, support our communities, and collaborate as a team every day.
No matter your role, you are part of something bigger. Together, we create spaces that bring comfort, joy, and connection into people’s homes while building a supportive, values-driven workplace where individuals can grow, contribute, and thrive. If you’re looking for more than just a job—if you’re looking to make an impact—we invite you to be part of the Kimbrell’s team.
Kimbrell’s Furniture is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.