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Back Office Customer Service Representative Jobs in Virginia

IPEX

Customer Service Representative

Lynchburg, VA · On-site

$15.50 - $21.25/hr

Ensure back-orders are addressed accordingly * Serve as a trusted point of contact for customers ... Strong computer skills, including proficiency in Microsoft Office and email platforms. * Experience ...

Kolb Electric

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Description Kolb Electric is seeking experienced Customer Service Representatives to join our ... Recent college grads with prior service office experience are encouraged to apply. You will be ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We ... Recent college grads with prior service office experience are encouraged to apply. You will be ...

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All JobsBack Office Customer Service Representative JobsBack Office Customer Service Representative Jobs in Virginia

Back Office Customer Service Representative information

See Virginia salary details

$9

$16

$24

How much do back office customer service representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for back office customer service representative in Virginia is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.03 and $19.17 per hour, depending on experience, location, and employer.

What is a back office customer service representative?

Back Office Customer Service Representatives are professionals who handle customer support tasks that do not require direct interaction with customers, such as processing orders, managing records, resolving issues, and supporting front-line agents. They work behind the scenes to ensure that customer inquiries and problems are addressed efficiently, often communicating with other departments to find solutions. Their role is essential for maintaining smooth operations and high customer satisfaction, even though they may not engage with customers directly.

What are the key skills and qualifications needed to thrive as a back office customer service representative?

To thrive as a Back Office Customer Service Representative, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, data entry systems, and Microsoft Office Suite is typically required. Excellent written communication, problem-solving abilities, and time management skills help you excel in supporting customer needs behind the scenes. These skills are crucial for ensuring accurate record-keeping, efficient issue resolution, and smooth internal operations.

How does a back office customer service representative typically collaborate with front-line support teams?

Back Office Customer Service Representatives often work closely with front-line support teams by handling complex issues that require in-depth investigation or administrative processing. While front-line staff address immediate customer inquiries, back office representatives manage tasks such as resolving escalated cases, processing documentation, and updating account information. Regular communication and collaboration ensure that customer concerns are addressed efficiently, and seamless hand-offs between teams help maintain a high level of service quality. This collaborative approach enables both teams to leverage their strengths for optimal customer satisfaction.

What is the difference between Back Office Customer Service Representative vs Customer Support Specialist?

AspectBack Office Customer Service RepresentativeCustomer Support Specialist
CredentialsTypically requires high school diploma or equivalent; certifications in customer service are a plusSimilar credentials; certifications in customer service or product knowledge often preferred
Work EnvironmentPrimarily office-based, handling backend customer inquiries, data entry, and order processingCan be office or remote; focuses on assisting customers with product or service issues
Employer & Industry UsageCommon in banking, insurance, and retail sectors for backend supportUsed across tech, retail, and service industries for direct customer interaction

Back Office Customer Service Representatives mainly handle backend tasks like data management and order processing, often in a more administrative setting. Customer Support Specialists focus on direct customer interactions, troubleshooting, and resolving issues. Both roles require strong communication skills and customer service experience, but their daily tasks and work environments differ.

What are popular job titles related to Back Office Customer Service Representative jobs in Virginia?

For Back Office Customer Service Representative jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Back Office Customer Service Representative jobs in Virginia look for?

The top searched job categories for Back Office Customer Service Representative jobs in Virginia are:

Back Office Customer Service Representative jobs near you
Infographic showing various Back Office Customer Service Representative job openings in Virginia as of August 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 100% In-person job distribution, with an average salary of $35,348 per year, or $17 per hour.

Customer Service Representative

IPEX

Lynchburg, VA • On-site

$15.50 - $21.25/hr

Full-time

Posted 11 days ago

Job description

The Customer Service Representative (CSR) will support a diverse portfolio of accounts and products, contributing to the delivery of a consistent and high-quality customer experience in alignment with IPEX'scustomer intimacy strategy. Plays a key role in building strong customer relationships, identifying opportunities, and supporting business growth through service excellence.

Key Responsibilities

Customer Interaction & Support

  • Respond to customer inquiries regarding pricing, product availability, order status, and delivery timelines.
  • Resolve delays, service problems and complaints and use learnings to suggest process improvements.
  • Support resolution of customer issues with patience and professionalism.
  • Accurately enter, release, and manage customer orders via a variety of channels
  • Monitor and manage orders, collaborating with Sales, Production and Supply Chain and other teams to meet service standards.
  • Ensure back-orders are addressed accordingly
  • Serve as a trusted point of contact for customers, ensuring timely and professional communication
  • Identify and follow up on sales opportunities, customer leads and prepare quotations
  • Upsell companion products and contribute to sales initiatives using the SAP and CRM platform
  • Other business-related tasks as necessary within standards and processes

Sales Collaboration & Relationship Building

  • Build and maintain strong relationships with customers through phone, email, and occasional face-to-face interactions.
  • Collaborate with Sales to stay informed on market conditions, customer needs, and product updates.
  • Contribute to the sales process by identifying customer trends and sharing insights with internal teams.

Process Excellence & Continuous Improvement

  • Ensure a high level of accuracy and timeliness in all customer interactions and order processing.
  • Participate in training on products, systems, and processes to continuously improve service delivery.
  • Support initiatives that enhance customer experience and drive operational efficiency.

Job Requirements

Education & Certifications

  • Minimum high school diploma required
  • Post-secondary education in business or a related field is preferred

Technical Skills & Experience

  • 3+ years in customer service role, preferably in a manufacturing or B2B environment.
  • Sales experience preferred
  • Bilingualism as asset
  • Strong computer skills, including proficiency in Microsoft Office and email platforms.
  • Experience with CRM systems and EDI order processing is an asset (SAP)

Competencies

  • High drive for building customer relationships and delivering on IPEX'scustomer intimacystrategy.
  • Strong customer service orientation with a commitment to service excellence.
  • Collaborative team player with a positive attitude and service-oriented mindset.
  • Strong problem-solving skills and ability to resolve issues with professionalism and empathy.
  • Excellent customer service and interpersonal communication skills.
  • Commitment to continuous learning and improvement
  • Ability to contribute to a positive and high-performing team environment
  • Excellent written and verbal communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
  • Adherence to standards, processes and performance deadlines

Key Relationships

  • Internal:Regular collaboration with Customer Service, Sales, Production, and Supply Chain teams.
  • External:Frequent communication with customers across various industries, including follow-ups on orders, quotations, and service inquiries.

Working Conditions

  • Primarily office-based role with long periods of sitting, computer and telephone use.
  • May occasionally be exposed to loud or distracting noise levels.
  • Minimal physical effort required
  • May experience mental stress due to shifting priorities, deadlines, and customer demands.

Travel

Travel would be occasional (if at all). they both train and arrange for training from other departments - monitoring for progress

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