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Back Office Customer Service Representative Jobs in Virginia

Copart, Inc.

Customer Service Representative

Danville, VA · On-site

$16.04 - $18.07/hr

In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of ...

IPEX

Customer Service Representative

Lynchburg, VA · On-site

$15.50 - $21.25/hr

Ensure back-orders are addressed accordingly * Serve as a trusted point of contact for customers ... Strong computer skills, including proficiency in Microsoft Office and email platforms. * Experience ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We ... Recent college grads with prior service office experience are encouraged to apply. You will be ...

Copart, Inc.

Customer Service Representative

Hampton, VA · On-site

$18/hr

In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of ...

New

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We ... Recent college grads with prior service office experience are encouraged to apply. You will be ...

Aliaxis

Customer Service Representative

Lynchburg, VA · On-site

$15.50 - $21.25/hr

Ensure back-orders are addressed accordingly * Serve as a trusted point of contact for customers ... Strong computer skills, including proficiency in Microsoft Office and email platforms. * Experience ...

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All JobsBack Office Customer Service Representative JobsBack Office Customer Service Representative Jobs in Virginia

Back Office Customer Service Representative information

See Virginia salary details

$9

$16

$24

How much do back office customer service representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for back office customer service representative in Virginia is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.03 and $19.17 per hour, depending on experience, location, and employer.

What is a back office customer service representative?

Back Office Customer Service Representatives are professionals who handle customer support tasks that do not require direct interaction with customers, such as processing orders, managing records, resolving issues, and supporting front-line agents. They work behind the scenes to ensure that customer inquiries and problems are addressed efficiently, often communicating with other departments to find solutions. Their role is essential for maintaining smooth operations and high customer satisfaction, even though they may not engage with customers directly.

What are the key skills and qualifications needed to thrive as a back office customer service representative?

To thrive as a Back Office Customer Service Representative, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, data entry systems, and Microsoft Office Suite is typically required. Excellent written communication, problem-solving abilities, and time management skills help you excel in supporting customer needs behind the scenes. These skills are crucial for ensuring accurate record-keeping, efficient issue resolution, and smooth internal operations.

How does a back office customer service representative typically collaborate with front-line support teams?

Back Office Customer Service Representatives often work closely with front-line support teams by handling complex issues that require in-depth investigation or administrative processing. While front-line staff address immediate customer inquiries, back office representatives manage tasks such as resolving escalated cases, processing documentation, and updating account information. Regular communication and collaboration ensure that customer concerns are addressed efficiently, and seamless hand-offs between teams help maintain a high level of service quality. This collaborative approach enables both teams to leverage their strengths for optimal customer satisfaction.

What is the difference between Back Office Customer Service Representative vs Customer Support Specialist?

AspectBack Office Customer Service RepresentativeCustomer Support Specialist
CredentialsTypically requires high school diploma or equivalent; certifications in customer service are a plusSimilar credentials; certifications in customer service or product knowledge often preferred
Work EnvironmentPrimarily office-based, handling backend customer inquiries, data entry, and order processingCan be office or remote; focuses on assisting customers with product or service issues
Employer & Industry UsageCommon in banking, insurance, and retail sectors for backend supportUsed across tech, retail, and service industries for direct customer interaction

Back Office Customer Service Representatives mainly handle backend tasks like data management and order processing, often in a more administrative setting. Customer Support Specialists focus on direct customer interactions, troubleshooting, and resolving issues. Both roles require strong communication skills and customer service experience, but their daily tasks and work environments differ.

What are popular job titles related to Back Office Customer Service Representative jobs in Virginia?

For Back Office Customer Service Representative jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Back Office Customer Service Representative jobs in Virginia look for?

The top searched job categories for Back Office Customer Service Representative jobs in Virginia are:

Back Office Customer Service Representative jobs near you
Infographic showing various Back Office Customer Service Representative job openings in Virginia as of August 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 100% In-person job distribution, with an average salary of $35,348 per year, or $17 per hour.

Front Office/Customer Service Representative

Closets By Design

Ashland, VA • On-site

$21/hr

Full-time

Medical, Retirement, PTO

Posted 17 days ago

Closets By Design rating

6.1

Company rating: 6.1 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

39th of 55 rated home improvement suppliers and fitters

Job description

Benefits:
  • Health insurance
  • Opportunity for advancement
  • Paid time off

We are currently seeking an enthusiastic and motivated individual to immediately fill the position of Front Office/Customer Customer Coordinator. Applicants must demonstrate a commitment to client satisfaction by communicating what is necessary in a genuinely friendly and professional fashion.
Benefits
  • Listed pay of $21/hr.
  • Paid holidays and paid time off.
  • Health and retirement benefits.
  • Open door policy with your manager.

Responsibilities
  • Answer and direct incoming phone calls and be responsible for booking appointments.
  • Manage designers' and installers' appointment calendars in CRM.
  • Greet visitors and assist with office support needs.
  • Deliver administrative support for office staff, sales team, and production/installation department.
  • Complete general office duties with strong verbal and written communication skills.

Requirements
  • We are looking for candidates with office experience.
  • Customer oriented, friendly and enthusiastic.
  • Proficient in Microsoft Office.
  • Excellent phone etiquette.
  • Strong personal organizational skills.
  • Strong work ethic.
  • Strong verbal and written communication skills.

Closets by Design - Overview
  • Closets by Design is a nationally recognized leader in home organizing systems.
  • We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry and more.

Closets by Design - Our Values
  • Serve Others
  • Be a Problem Solver
  • Trust the Process

We respond to all candidates within 24 hours and complete hiring in 7 days.
Feel free to call or text 804-573-9192
Compensation: $21.00 per hour
Since 1982, we've built a reputation of integrity as the industry leader in customer service and total customer satisfaction. From our no obligation in-home consultation, custom tailored designs and the highest quality product construction, our products simply offer the best value in the industry.
Join a company with over 40 years of strong brand identity.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Closets By Design Corporate.

What Closets By Design employees say

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