Back End Operations Manager Jobs in Ohio (NOW HIRING)

Position Summary

The Clinical Informatics Patient Access Trainer serves as a liaison between Clinical Informatics, Information Systems, ambulatory practices, and end users to support the effective use of the electronic medical record and related patient access (front-end/back-end office) workflows. The Trainer develops and delivers education for new and existing staff, provides ongoing system and workflow support, assists with issue resolution, maintains training resources and environments, and supports implementations, upgrades, and go-live activities. Through practice rounding, collaboration, communication, and workflow assessment, the trainer promotes patient safety, system optimization, consistent adoption, and a positive end-user experience across Aultman provider practices.

Department Summary

Clinical Informatics Department Mission

The department's role is to ensure that technology supports safe, efficient, compliant, and effective patient care by aligning clinical workflows with information systems.

Core Responsibilities

• Project management for clinical and business system initiatives
• EHR system design, configuration, and optimization
• Testing of new functionality, upgrades, and changes
• Coordination of code upgrades and system maintenance
• Education and training of end users
• End-user support and issue resolution
• Regulatory and quality reporting support
• Workflow analysis and process improvement
• Integration of clinical and operational systems
• Change control and governance activities

Key Customers

The department supports both clinical and non-clinical users across Aultman Health System, including:

• Physicians
• Nursing staff
• Ancillary departments
• Laboratory
• Pharmacy
• Radiology
• Rehabilitation services
• Case Management
• Registration
• Medical Records
• Coding and Billing
• Revenue Cycle teams

Typical Team Structure

The department includes a variety of specialized roles such as:

• Application Analysts
• Senior Application Analysts
• Application Coordinators
• Clinical Analysts
• Business Analysts
• Technical Analysts
• Clinical Support Team (CST)
• Clinical Educators/Trainer Specialists
• Regulatory and Meaningful Use Coordinators
• Team Leads and Management

Qualifications

• Associate degree or higher preferred; an equivalent combination of education and relevant experience may be considered.

• Knowledge of physician office front-end/back-end operations and workflows preferred.

• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.

• Working knowledge of electronic medical record systems; experience with Oracle Health/Cerner applications preferred.

Department Qualifications

Skills

• Demonstrates professionalism and serves as a positive role model.

• Excellent verbal and written communication, facilitation, and customer service skills.

• Committed to delivering a positive, supportive end-user experience.

• Self-motivated, dependable, and able to work independently with appropriate guidance.

• Uses established communication and escalation pathways appropriately.

• Works effectively in collaborative, interdisciplinary team environments.

• Strong analytical, critical-thinking, problem-solving, and troubleshooting skills.

• Treats others with respect and provides constructive, professional feedback.

• Demonstrates punctuality, reliability, and accountability.

• Completes assignments accurately and on time, meets deadlines, and communicates proactively when barriers arise.

• Ability to assess current workflows, identify opportunities for improvement, and support successful change adoption.

• Demonstrates initiative and a willingness to learn new technologies, applications, and workflows.

• Strong organizational and time-management skills, with the ability to prioritize competing demands.

• Able to remain focused, adaptable, and effective in an environment with frequent interruptions and changing priorities.

• Ability to work effectively and professionally with physicians, clinical staff, administrative staff, and other end users.

Department Skills

Responsibilities & Expectations

• Develops education plans, training materials, and supporting resources for clinical information systems and workflows.

• Provides system and workflow training for newly hired personnel.

• Delivers ongoing education and training related to clinical information system applications, functionality, and workflow changes.

• Attends and actively participates in the Super User Resource Forum (SURF).

• Builds and maintains collaborative relationships within the Clinical Informatics team.

• Builds and maintains collaborative relationships with end users and practice personnel.

• Conducts monthly rounding at Aultman provider practices to identify education, support, and workflow needs.

• Prioritizes multiple activities and objectives effectively in a dynamic environment.

• Assists with meeting preparation, agenda development, and coordination.

• Responds to and assists with questions and issues escalated by the Clinical Support Team.

• Collaborates with Clinical Information System project teams to assess education needs and support project training.

• Facilitates timely, effective communication with office personnel and other stakeholders.

• Collaborates with the Technical Team to maintain and update the Oracle Health/Cerner training environment.

• Communicates approved system, workflow, and education updates to end users across AMG, HOPD, and RHC practices.

• Collaborates with appropriate teams to analyze, troubleshoot, and resolve non-clinical system and workflow issues.

• Provides education, workflow, and end-user support during go-live implementations, application deployments, and system upgrades.

• Coordinates with practice leaders and appropriate support teams to prepare offices for planned and unplanned system downtime, including maintaining downtime procedures and resources, educating staff on downtime and recovery workflows, and supporting Business Continuity and Disaster Preparedness (BCDP) activities.

Department Responsibilities & Expectations

Working Conditions

• Primarily works day shift, with off-shift, evening, or weekend coverage as needed to support implementations, go-live activities, and operational needs.

• Full-time position with hours established according to departmental and operational needs.

• Works collaboratively with interdisciplinary teams across clinical, operational, and technical departments.

• Requires routine local travel to Aultman provider practice locations to deliver training, conduct rounding, support implementations, and address operational needs.

Hazardous Exposure Category

Category III - Includes tasks that involve no exposure to blood, body fluids, or tissues and Category I tasks are not a condition of employment. The normal work routine involves no exposure to blood; body fluids or tissues (although situations can be imagined or hypothesized under which anyone anywhere might encounter potential exposure to body fluids.) Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid or to be potentially exposed in some other way.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, gender identity, sexual orientation or protected veteran status. The organization is an EEO/AA Employer Disability/Vet.

The organization will provide reasonable accommodations to employees or applicants with disabilities, as defined by the Americans with Disabilities Act, who are otherwise qualified to safely perform the essential functions of the job, with or without accommodation, unless such accommodation would constitute an undue hardship on the organization or poses a direct threat to the health and safety of the individual or others that cannot be sufficiently mitigated by reasonable accommodation. Any applicant or employee who requires an accommodation to perform the essential functions of his or her job or to enjoy equal benefits and privileges of employment should notify the Aultman Human Resource Department and request such an accommodation.