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SAP NS2 TSM Manager - Virtual

SAP is the global market leader for business software and related services. SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary of SAP.  At SAP NS2, we leverage best-in-breed technologies engineered by SAP to protect the lives, assets and information of Americans.  We offer SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.

This position requires access to customer data.  Must be a U.S. citizen; SAP NS2 does not offer Visa sponsorships for this role.  All internals must have manager’s approval to transfer. 

The is a people manager role that will manage a team of Technical Service Managers supporting NS2 RISE PCE customers. Each Technical Service Manager supports multiple customers and is supporting delivery as a customer facing role. TSMs own the customer landscape and advise on critical and complex landscape changes during life cycle management
 

• As a people manager, you are primarily responsible for the management and advancement of a team with technical background. 
  Key expectations and tasks of the role are:
• Being accountable for TSM delivery and support of customers ensuring high quality of customer engagement and satisfaction.
• Responsible for managing, developing, and further growing the teams of employees at all levels of experience, operating in a dynamic and fast-growing business environment.
• Strong strategic thinking with active collaboration and relationship with stakeholders in the across multiple teams within NS2 and SAP.
• Communication with customers and SAP-internal stakeholders including C-level.
• Excellent delivery & engagement management, relationship building and de-escalation skills.
• Facilitating and leading initiatives/programs which include effective interaction with senior leadership in NS2 & SAP.
• This is a customer-facing role and would require about 30% travel.

Required skills:

• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information management with Project Management certification.Years of experience can be used in lieu of a degree
• Strong customer service focus and C level communication, and experience in the cloud business
• Successful track record of leading strategic projects
• Strong knowledge and hands on experience in SAP Basis/HANA is a mandatory
• Excellent technical project management experience in major activities like OS/DB migrations, upgrades, Datacenter migration etc
• Ability to work under pressure and constantly add value to customer and within NS2 & SAP
• Previous management experience strongly preferred 

WORK EXPERIENCE

• 8+ years experience with customer facing SAP Technology Consulting (e.g. Basis Admin, DB Admin, Migrations, Upgrades, Business Continuity, Operations etc.) in large-scale customer environments.
• 8+ years experience with solution design, enterprise architecture and SAP implementation.
• 4+ years’ experience in technical project management for SAP Operations or Implementation
• Understanding of United States Government Cloud System Requirements (NIST, ITAR, FedRAMP, etc)
• Experience working with Aerospace and Defense customers is a plus
• Experience with IaaS Providers (AWS, MS Azure or GCP) and data centers is a big advantage.
• SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are plus.
• Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage.
• Cloud security including Cyber Security, Encryption, and key management knowledge is a plus.

Note: The job description is meant to be a guideline. It is not exhaustive, and we will expect the selected candidate to show flexibility and eagerness to undertake varied tasks and projects. 

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  
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SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
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For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 142,500 - 242,300 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

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Requisition ID: 448738  | Work Area: Administration  | Expected Travel: 0 - 30%  | Career Status: Management  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid