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Aws Help Desk Jobs (NOW HIRING)

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

AWS cloud services (S3, EC2, VPC) or Microsoft Azure. * Windows 2012 Server or newer Active ... The Help Desk Technician is a non-exempt, salaried position which is expected to work 40 hours per ...

Enterfusion

IT Help Desk Technician

Orlando, FL

$48K - $65K/yr

AWS cloud services (S3, EC2, VPC) or Microsoft Azure. * Windows 2012 Server or newer Active ... The Help Desk Technician is a non-exempt, salaried position which is expected to work 40 hours per ...

Onsite Computing, Inc

Level 3 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

We are seeking an experienced and highly skilled Level 3 Help Desk Technician to join our team. The ... Experience with virtualization technologies (e.g., VMware, Hyper-V) and cloud platforms (e.g., AWS ...

Onsite Computing

Level 3 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

We are seeking an experienced and highly skilled Level 3 Help Desk Technician to join our team. The ... Experience with virtualization technologies (e.g., VMware, Hyper-V) and cloud platforms (e.g., AWS ...

Judi Health

IT Help Desk Technician

Charlotte, NC · On-site

$43K - $54K/yr

Hybrid 3 days a week in Charlotte, NC office Position Summary The IT Help Desk Technician assists in managing our ticketing system, MDM software, and AWS platform while overseeing the onboarding and ...

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

AWS cloud services (S3, EC2, VPC) or Microsoft Azure. * Windows 2012 Server or newer Active ... The Help Desk Technician is a non-exempt, salaried position which is expected to work 40 hours per ...

Capital Rx

IT Help Desk Technician

Charlotte, NC · On-site

$43K - $54K/yr

Hybrid 3 days a week in Charlotte, NC office Position Summary The IT Help Desk Technicianassistsin managing our ticketing system, MDM software, and AWS platform while overseeing the onboarding and ...

Y-Tech, LLC

Help Desk Manager

Battle Creek, MI · On-site

$80 - $100/hr

... AWS/Azure environments, enabling effective troubleshooting across diverse technology landscapes ... Manages helpdesk operations. * Relevant certification from a nationally recognized technical ...

Acusensus United States

Helpdesk Support

East Hartford, CT · Remote

$19.75 - $26.50/hr

Provide day-to-day Help Desk services and escalate unresolved issues to the appropriate point of ... Experience with AWS. * Willingness to learn basic electrical/mechanical assembly and repairs. A ...

Acusensus United States

Helpdesk Support

East Hartford, CT · On-site

$19.75 - $26.50/hr

Provide day-to-day Help Desk services and escalate unresolved issues to the appropriate point of ... Experience with AWS. * Willingness to learn basic electrical/mechanical assembly and repairs. A ...

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Aws Help Desk information

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How much do aws help desk jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for aws help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an AWS Help Desk?

An AWS Help Desk is a support service or team that assists users with issues related to Amazon Web Services (AWS) cloud computing products. These professionals help troubleshoot problems, provide guidance on AWS resources, and resolve technical issues for customers or internal staff. They often handle tasks such as managing user accounts, monitoring cloud infrastructure, and ensuring the security and performance of AWS environments. An AWS Help Desk may also escalate complex problems to specialized AWS engineers or support teams.

What are the key skills and qualifications needed to thrive as an AWS Help Desk professional?

To thrive as an AWS Help Desk professional, you need a solid understanding of cloud computing concepts, AWS services, troubleshooting techniques, and typically a relevant IT degree or AWS Certified Cloud Practitioner certification. Familiarity with AWS Management Console, ticketing systems (like ServiceNow or Jira), and remote desktop tools is often required. Strong communication, problem-solving, and customer service skills help you effectively support users and resolve technical issues. These competencies ensure prompt, accurate assistance, maintain high service levels, and contribute to seamless cloud operations for organizations.

How does an AWS Help Desk professional typically collaborate with other IT teams to resolve cloud-related issues?

AWS Help Desk professionals frequently work alongside system administrators, cloud engineers, and security teams to troubleshoot and resolve issues related to AWS infrastructure. They act as the first point of contact for support tickets and often escalate complex problems to specialized teams while ensuring clear communication and accurate documentation. This collaboration is vital for timely resolution of incidents and maintaining the integrity of cloud services within the organization. Building strong working relationships and understanding cross-functional workflows are key aspects of success in this role.

What is the difference between Aws Help Desk vs Aws Support Technician?

AspectAws Help DeskAws Support Technician
CertificationsAWS Certified Cloud Practitioner, AWS Certified SupportAWS Certified Solutions Architect, AWS Certified SysOps Administrator
Work EnvironmentHelp desk, customer support, troubleshootingTechnical support, system monitoring, issue resolution
Employer & Industry UsageIT service providers, cloud support teamsCloud service providers, enterprise IT departments

The Aws Help Desk primarily focuses on customer support and troubleshooting basic AWS issues, often involving ticket management and user assistance. In contrast, the Aws Support Technician handles more technical, in-depth problem resolution, including system diagnostics and advanced troubleshooting. Both roles require AWS knowledge but differ in complexity and scope.

Are AWS Help Desk jobs still in demand?

AWS Help Desk jobs remain in demand due to the growing adoption of cloud services and the need for technical support in managing AWS environments. These roles often require knowledge of AWS tools, certifications, and customer service skills, making them valuable in the IT support sector.

Does AWS offer remote jobs?

Yes, AWS Help Desk roles and other positions at Amazon Web Services often offer remote work options, especially for customer support, technical assistance, and help desk roles. These jobs typically require familiarity with cloud services, strong communication skills, and sometimes specific certifications, with many positions allowing flexible or fully remote schedules.

What are popular job titles related to Aws Help Desk jobs?

For Aws Help Desk jobs, the most frequently searched job titles are:

Infographic showing various Aws Help Desk job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Help Desk Technician

Orlando, FL • On-site

Enterfusion
IT Services • 11 - 50 employees
Learn more about Enterfusionexternal

$48K - $65K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Enterfusion is seeking an enthusiastic IT Help Desk Technician to join our growing team!
As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting assistance, ensuring client satisfaction, and promoting a productive technical atmosphere. Your practical technical skills and problem-solving expertise will be vital in helping us sustain seamless operations across the organization.
A successful Help Desk Technician will have the capability to troubleshoot both software and hardware issues, possess extensive knowledge of computer software and hardware, and demonstrate outstanding customer service abilities. As the first point of contact for customers, the Help Desk Technician must be adept at accurately prioritizing tickets. This role is situated in a dynamic work environment that offers employees the chance to tackle challenges and gain experience with new and evolving technologies.
Requirements
KEY RESPONSIBILITIES:
  • Provide technical support via phone, email, and in-person.
  • Troubleshoot hardware/software issues for desktops, laptops, and mobile devices.
  • Assist in setting up new employee workstations and documenting solutions in the ticketing system.
  • Escalate complex issues to senior IT staff.
  • Help with software upgrades, maintain IT equipment inventory, and assist in procurement.
  • Participate in IT projects to enhance operational efficiency and prioritize service tickets.
  • Configure computers, software, and networks; upgrade hardware and remove viruses.
  • Ensure proper backups to prevent data loss and troubleshoot various IT problems.
  • Administer servers, desktop computers, printers, network devices, and perform software deployments.
  • Recommend hardware devices to the sales team and perform other duties as assigned.
QUALIFICATIONS:
  • Strong technical knowledge of computer systems, mobile devices, and tech products.
  • Familiarity with Windows and macOS, and common software applications.
  • Exceptional teamwork, communication, and customer service skills.
  • Efficient troubleshooting and problem resolution abilities.
  • IT certifications (e.g., CompTIA A+) are desirable.
  • Working knowledge of Microsoft Office tools.
  • Excellent written and verbal communication.
  • High attention to detail and phone etiquette.
  • Experience supporting at least one of the following:
    • AWS cloud services (S3, EC2, VPC) or Microsoft Azure.
    • Windows 2012 Server or newer Active Directory.
    • Troubleshooting enterprise network equipment.
    • VoIP technologies (Asterisk, Switchvox, Cisco Unified Communications).
    • Ubiquiti or Cisco Wi-Fi troubleshooting.
    • Microsoft O365 management and migrations.
    • Windows 10 or 11 Desktop OS support.
WORK ENVIRONMENT:
This position is based in our downtown Orlando office, offering a collaborative workspace and opportunities for professional growth.
TRAVEL:
The position is based in downtown Orlando and may require some planned travel around Florida and other states which would total up to 25% of workdays.
JOB TYPE:
Salary, Full-time, Non-exempt
HOURS:
The Help Desk Technician is a non-exempt, salaried position which is expected to work 40 hours per week.
JOIN OUR TEAM!
If you are looking to establish your career in IT and become part of a vibrant team dedicated to providing high-quality technical support, apply today to become a valuable member of Enterfusion!
Benefits
COMPENSATION:
Annual salary of $48,000-65,000/year commensurate with experience as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance.
Benefits Include:
Paid Time Off (PTO) - Accrual begins after 90 days, with increasing PTO over time.
Health Insurance - Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue.
Life Insurance - Company-paid coverage for employees.
Short- & Long-Term Disability Insurance - Income protection benefits provided.
SIMPLE IRA - Enterfusion matches employee contributions up to a set percentage.
Continued Learning - Reimbursement for required or beneficial certifications, plus training support.
Join Enterfusion and be part of a team that invests in your success!

Apply