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We are a leading financial platform, building the future of payments, shopping, and bankinga world where consumers and merchants can transact effortlessly, grow together and where we create abundance and generate pride in them. Today, we serve over 2 million customers and partner with more than 20,000 merchants, making Addi Colombia's fastest-growing marketplace.

We provide banking solutions (deposits, payments, unsecured credit) and commerce services (e-commerce, marketing) using state-of-the-art technology, bridging the financial gap for millions and redefining how people experience financial freedom. As the country's leading Buy Now, Pay Later provider, we have secured regulatory approval to operate as a bank, unlocking even greater opportunities for our customers. In the past year, we have also achieved profitability, reinforcing the strength of our business model and our ability to scale sustainably.

Our mission has earned the trust of world-class investors, including Andreessen Horowitz, Architect Capital, GIC, Goldman Sachs, Greycroft, Monashees, Notable Capital, Quona Capital, Union Square Ventures, Victory Park Capital, and more, who back our vision for the future. With their support, we are not just growingwe are transforming Latin America's financial ecosystem and shaping the next generation to shop, pay, and bank in Colombia.

But what truly sets us apart is how we build. We are a conscious company, driven by deep experience in scaling technology, services and products, and we live by our values every day.

This is where you come in. Below, you'll find what this role is all aboutthe impact you'll drive, the challenges you'll tackle, and what it takes to thrive at Addi. If you're ready to be part of something big, keep reading.

Own the day-to-day execution of LBA's logistics operation, monitoring the live order pipeline, resolving carrier exceptions, and driving ally onboarding to sustain OTIF and seller OTD as the operation scales toward 1,000+ sellers and 120,000 orders/month, ensuring every customer delivery promise is kept and every new seller goes live ready to perform.

• Sustain OTIF ?95% and seller OTD ?98% by implementing a structured daily pipeline monitoring routinetracking open, overdue, and aging orders, assigning a single owner and resolution date to each at-risk shipmentmeasured weekly against target from month one.

• Reduce open exception aging by 40% by rolling out a carrier exception management SOP (24h / 48h / 5-day resolution tiers per exception type) with CX coordination for customer communications, measured as % of exceptions closed within SLA by Q3.

• Recover ?90% of eligible carrier billing discrepancies by running weekly reconciliationscross-checking labels vs. orders vs. invoiced charges, flagging billed-weight errors and duplicate chargesreducing cost leakage per shipment by Q3.

• Onboard 30+ new seller allies into LBA by owning a standardized end-to-end onboarding checklist (configuration, carrier mapping, SLA setup, pilot orders, go-live validation), reducing average time-to-live per seller by 25% vs. current baseline by Q4.

• Achieve zero unplanned SLA breaches during peak events (Cyber Days, Hot Sale, Black Friday) by activating pre-agreed contingency playbooks with reinforced monitoring, carrier readiness checks, and seller capacity alerts at least 4 weeks before each peak period.

• Deliver a daily operations dashboard trusted by the team by building and maintaining a live control panel (prior-day volume, OTIF daily/WoW/MTD, open exceptions and aging, seller OTD traffic light) with <2% data errors, used by leadership as the source of truth within 60 days of joining.

Proven experience owning last-mile or marketplace logistics operations

• 35 years in logistics, supply chain, or last-mile operations in e-commerce, marketplace, retail, or 3PL/carrier environments in Colombia

• Has personally owned operational KPIs (OTIF, OTD, exception rates, cost per shipment)not just reported them to someone else

• Professional degree in Industrial Engineering, Business Administration, Logistics, or a related field

Demonstrated track record of carrier management and exception resolution

• Hands-on experience coordinating carriers (Coordinadora, Servientrega, TCC, or similar) on pickups, SLAs, and delivery exceptions

• Can describe a real exception (loss, absent recipient, address error) they managed end-to-end: how they escalated, who they coordinated with, and how it was resolved

• Knows how to hold a carrier accountable with data while keeping the relationship functional

Has solid expertise in data-based root cause analysis

• Advanced Excel or Google Sheets; comfortable pulling and cross-checking large order datasets

• Separates symptom from cause: can decompose an OTIF drop into its correct components (seller, carrier, buyer, tech, external) and act on the right one

• SQL, Databricks, or Looker experience is a strong plus

Track record of rigorous operational reporting and reconciliation

• Experience running freight reconciliationscross-checking labels, pickups, and invoiced charges

• Has caught and recovered billing discrepancies (billed-weight errors, duplicate charges) in a structured, documented way

• Produces operational summaries that are concise, accurate, and trusted by stakeholders without requiring cleanup

Demonstrates ability to coordinate across sellers, carriers, CX, and finance

• Self-starter who takes an issue from alert to resolution with one owner and a date, without being chased

• Can hold external partners (sellers, carriers) accountable with data while keeping relationships healthy

• Clear, structured communicator: weekly seller feedback, escalation emails, and ops summaries with no noise

Experienced in partner or seller onboarding in an operational context

• Has managed onboarding of external partners into an operational workflow (configuration, training, testing, go-live)

• Builds structured checklists and tracks progress against a go-live date with clear ownership at each step

• Experience onboarding in marketplace logistics is a strong plus

Proven adaptability in early-stage, fast-scaling operations

• Has worked in environments where processes were still being definedjoins, finds gaps, and builds structure rather than waiting for documentation

• Comfortable with daily standups, weekly reviews, and shifting priorities without losing sight of core KPIs

• Willingness to actively leverage AI tools (LLMs, automated workflows) to accelerate reporting, root-cause analysis, and operational tasks

• Work on a problem that truly matters We are redefining how people shop, pay, and bank in Colombia, breaking down financial barriers and empowering millions. Your work will directly impact customers' lives by creating more accessible, seamless, and fair financial services.

• Be part of something big from the ground up This is your chance to help shape a company, influencing everything from our technology and strategy to our culture and values. You won't just be an employeeyou'll be an owner

• Unparalleled growth opportunity The market we're tackling is massive, and we're growing faster than almost any fintech