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Infographic showing various Average Monthly Salary In Egypt job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution.

Customer Support Executive, Oworkers in Egypt

Oworkers

Athens, AL • On-site

Other

Medical

Re-posted 2 days ago

Job description

Job Title: Customer Support Executive
Location: Cairo, Egypt
Company: Oworkers
Department: Customer Support
Job Type: Full-Time
About Oworkers:
Oworkers is a global leader in multilingual Business Process Outsourcing (BPO) services, offering top-quality support solutions to clients across industries. With delivery centers across multiple continents, we pride ourselves on combining human talent and technology to deliver scalable, high-performing support systems. Our Cairo office is a hub of multilingual excellence, serving clients worldwide.
Role Overview:
As a Customer Support Executive at Oworkers, you will be the first point of contact for customers, delivering prompt, accurate, and professional responses across multiple communication channels. You will play a key role in ensuring a seamless customer experience while adhering to quality and performance standards.
Key Responsibilities:
  • Handle incoming customer queries via phone, email, chat, or social media in a courteous and timely manner.
  • Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution.
  • Maintain a high level of product/service knowledge to address client issues efficiently.
  • Record and update customer information in internal systems accurately.
  • Escalate unresolved issues to the appropriate internal teams.
  • Meet or exceed individual and team performance targets (TAT, CSAT, FCR, etc.).
  • Collaborate with other departments to ensure customer needs are met effectively.
  • Adhere to company policies, procedures, and compliance standards at all times.
Requirements:
  • Education: High School Diploma or Bachelor's degree (preferred).
  • Experience: Minimum 1 year of experience in a customer service or call center role. Freshers with excellent communication skills are also encouraged to apply.
  • Languages: Proficiency in English is a must. Knowledge of French, German, or Arabic is a plus.
  • Skills:
    • Strong communication and interpersonal skills
    • Ability to stay calm under pressure and handle difficult customers tactfully
    • Problem-solving mindset and attention to detail
    • Familiarity with CRM systems and customer service tools
    • Ability to work in shifts (including weekends or holidays as needed)
What We Offer:
  • Competitive salary and performance-based incentives
  • Health insurance and other employee benefits
  • Professional development and training programs
  • Friendly, multicultural, and supportive work environment
  • Career growth opportunities within the global Oworkers network

Apply