Avaya Call Center Support Jobs (NOW HIRING)

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MSP Owner: Andres Villegas
Location: 3275 Bennett Creek Avenue, Frederick, MD 21704. Onsite 5 days a week.
Duration: 6 months
skill id: 10746924
Role Descriptions: Job Description Experience in Telephony Systems configuration| Avaya Call Manager| System Manager| Voicemail Systems.Experience with NICE Uptivity Call Recording Screen capture| TASKE Reporting| Cisco| Secure Telephone| and Video CommunicationsExperience with Telecommunications TechnologiesAdvanced understanding of technical| functional aspects of Avaya PBX systemsAdminister the Avaya Unified Communications environment.AWS Connect configuration and administration.Ability to establish communication systems by programming Voice and Data Telecommunications network Circuits and equipment.Knowledge of Business Recovery in the event of a disaster.Knowledge of Designing Telephony Networks..Roles and Responsibilities Establishes voice and data networks by programming features establishing interfaces and integrations following industry standards activating remote access tools.Verifies service by testing and reprogramming circuits| equipment| and alarms identifying and correcting problems conferring with engineers.Documents Telecom network by recording configuration diagrams and programming.Maintains telecom network by troubleshooting and repairing outages testing network backup procedures updating documentation.Administers Avaya phone systems| Call Vector Designing| testing| problem solving and voice mail system. Complete and support Service Desk escalations for Voice Adds Moves and Changes in Avaya| Uptivity| TASKE| AWS Connect.Monitor Document Systems user license usage and complete system audits and cleanup.Manage all work through the HEAT ticket system and or Agile Sprint project tracking.Required Technical Skills Telephony Systems configuration| Avaya Call Manager| System Manager| Voicemail Systems| NICE Uptivity Call Recording| TASKE Reporting | Cisco| Secure Telephone| and Video Communications.Strong knowledge of IT infrastructure and architecture.Excellent leadership and communication skills.Ability to work well under pressure and meet deadlines.Strong problem-solving skills and attention to detail.Ability to collaborate with other departments and stakeholders.Knowledge of the latest trends and technologies in IT.Must HaveExperience in Telephony Systems configuration.Experience in Avaya Call Manager| System Manager| Voicemail SystemsExperience with NICE Uptivity Call Recording Screen capture.Experience with TASKE Reporting Experience with Cisco| Secure Telephone| and Video CommunicationsExperience with Telecommunications TechnologiesAdvanced understanding of technical| functional aspects of Avaya PBX systemsAdminister the Avaya Unified Communications environment.AWS Connect configuration and administration.Ability to establishing communication systems by programming Voice and Data Telecommunications network Circuits and equipment.Knowledge of Business Recovery in the event of a disaster.Knowledge of Designing Telephony Networks.
Essential Skills: Job Description Experience in Telephony Systems configuration| Avaya Call Manager| System Manager| Voicemail Systems.Experience with NICE Uptivity Call Recording Screen capture| TASKE Reporting| Cisco| Secure Telephone| and Video CommunicationsExperience with Telecommunications TechnologiesAdvanced understanding of technical| functional aspects of Avaya PBX systemsAdminister the Avaya Unified Communications environment.AWS Connect configuration and administration.Ability to establish communication systems by programming Voice and Data Telecommunications network Circuits and equipment.Knowledge of Business Recovery in the event of a disaster.Knowledge of Designing Telephony Networks..Roles and Responsibilities Establishes voice and data networks by programming features establishing interfaces and integrations following industry standards activating remote access tools.Verifies service by testing and reprogramming circuits| equipment| and alarms identifying and correcting problems conferring with engineers.Documents Telecom network by recording configurati
Top 3 Required Skills:
1. Telephony Systems Configuration & Avaya (Call Manager, System Manager, Voicemail)
2. Unified Communications - NICE Uptivity, TASKE Reporting, Cisco & Voice Technologies
3. AWS Connect Administration & Telecom Network Design (PBX, Voice/Data Circuits)
Top 3 Preferred Skills:
1. Strong knowledge of IT Infrastructure & Telecommunications Architecture
2. Disaster Recovery & Business Continuity Planning
3. Problem-Solving, Stakeholder Communication & System Troubleshooting
Education Requirements:
• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field (or equivalent experience)
Years of Experience:
• 8-12+ years in Telephony Systems, Unified Communications, or Telecom Engineering, Project Code :