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Avaya Call Center Support Jobs (NOW HIRING)

360 IT Professionals

Avaya Administrator

Lansing, MI · On-site

Qualifications Avaya System Administration (Moves, Adds, Changes) experience Avaya Call Management (Contact Center reporting) experience Cisco Unity Voicemail experience Remedy Ticketing System ...

Mindlance

Solutions Architect

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$61.50 - $81/hr

Typically requires 10 or more years working with Avaya PBX and Avaya Call Center applications. * Requires proven experience with Avaya hardware and software implementations, including Communication ...

AbsoluteCARE Inc

Call Center Support Specialist

$17.25 - $21.50/hr

The Call Center Support Specialist acts as a primary point of contact for members, providers, and internal partners. Core responsibilities include answering incoming calls within defined timeframes ...

Mindlance

Solutions Architect

Charlotte, NC · On-site

$61.50 - $81/hr

Required : • Typically requires 10 or more years working with Avaya PBX and Avaya Call Center applications. • Requires proven experience with Avaya hardware and software implementations ...

Stellar Professionals LLC

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... call center configurations. * VoIP & UC Administration: 2+ years administering VoIP platforms ... Troubleshooting & Carrier Support: 2+ years resolving voice quality issues, managing voice circuits ...

Global Channel Management

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$16.50 - $20.50/hr

About the job Remote Call Center Remote Customer Call Center Rep needs call center experience ... Must have USB headset that is Avaya compatible for incoming customer interactions. Shifts; 12:30-9 ...

AbsoluteCARE Inc

Call Center Support Specialist - Part Time

$17.25 - $21.50/hr

The Call Center Support Specialist acts as a primary point of contact for members, providers, and internal partners. Core responsibilities include answering incoming calls within defined timeframes ...

Perun HR

Remote Call Center Support Rep

$16.50 - $20.50/hr

About the job Remote Call Center Support Rep Must Have reliable Internet service Bi-lingual Spanish needed also Appointment setting for automotive dealerships nationwide • A great culture with a ...

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Part Time Enrollment Services Call Center Support Staff

Ann Arbor, MI • On-site

Washtenaw Community College
Colleges, Universities, and Professional Schools • 1 - 5K employees
Learn more about Washtenaw Community Collegeexternal

$15.25 - $19.50/hr

Full-time

Re-posted 3 days ago

Job description

Posting Details
Posting Details (Default Section)
Posting Number:
0603891
Position Title:
Part Time Enrollment Services Call Center Support Staff
Position is:
Part Time
Position Type:
Staff Position (Full Time/Part Time)
Department/Ofc.:
Student and Academic Services
Position Description:
Position Summary:The Part-Time Enrollment Services Call Center Support Staff will facilitate and support daily operations of the Office of Enrollment Services focusing on leading all customer service initiatives, providing the highest level of customer service to students, staff, and community, guiding students through the enrollment/registration process, and performing all related Enrollment Services functions.
Essential Duties include:
  • Act as WCC's primary contact by supporting students, staff, and community members through the College's primary phone line, via Zoom, and through the College's primary email address.
  • Provide exceptional customer service to students, staff, and the community remotely utilizing various technologies. The technologies may include, but are not limited to Teams, Chat software, Banner SIS, Salesforce Target X, Parchment, Zoom, Outlook, Texting, and Avaya Call Center Phone System.
  • Analyze, troubleshoot, and resolve general and high priority issues by collaborating with team members and appropriate college offices to ensure that students, staff, and community receive the highest quality of service.
  • Serve as a cross-trained front-line representative providing customer service support to troubleshoot individual needs and ensure that the customer is either assisted through the process or triaged to the appropriate service.
  • Provide Enrollment Services and Student Record support including, but not limited to:
    • Assisting students with applying to the college and completing the admissions process.
    • Resolving financial concerns related to payments, holds, refunds, appeals or financial aid.
    • Scheduling the appropriate advisement appointments/drop-ins.
    • Facilitating registration/scheduling support and troubleshooting add/drop issues.
    • Providing graduation application information, transcript requests, and student record updates.
    • Identifying appropriate WCC services/contacts to answer general questions related to services, events, and resources; utilize College systems such as EMS to identify appropriate contact.
  • Work closely with student services/instructional teams to assist with various initiatives, programs, and projects.
  • Demonstrate a high level of critical thinking to research solutions to questions or issues and effectively communicate action items to customers.
  • Communicate in a clear, concise and timely manner.
  • Document all interactions in appropriate student management system and run reports/interpret data as requested.
  • Maintain confidentiality to process enrollment information in compliance with Family Educational Rights and Privacy Act (FERPA) provisions.
  • Knowledge of current federal, state, and institutional programs, regulations, policies and procedures.
  • Attend Enrollment Management departmental training; assist with projects and events as requested.
  • Coordinate with other staff to continually evaluate and immediately adjust to the changing needs within the office (answering phones, job duties, etc.) to provide exceptional customer service.
  • Utilize artificial intelligence (AI)-enabled tools and software to support administrative operations, including drafting correspondence, organizing information, scheduling, data entry, document preparation, meeting summaries, workflow efficiency, and other responsibilities, while ensuring accuracy, confidentiality, and compliance with institutional policies, procedures, and applicable regulations.

Related Duties:
  • Serve as a primary responsible partner for one or more of the following records processes:
    • Assigning Incoming Emails: Review incoming emails and assign them to appropriate team members.
    • Testing Registration Systems: Testing registration systems during weekends and holiday breaks to ensure they are consistently running; contact Enrollment Services Management/IT Services if down.
    • Documenting Processes: Maintain documentation of frequently asked questions, process changes, and operational procedures for easy reference by the Enrollment Services team.
    • Inquires: Identifying and processing the input of inquiries from prospective students.
    • Registration: Follow up with students in need of assistance with course registration
  • Maintain knowledge of WCC processes and process updates for: admission, recruitment, registration, student records, advising, financial services, etc., in order to resolve complex student issues.
  • Maintain expert knowledge of the WCC enrollment process and related software systems, including: Banner SIS, Target X CRM, Avaya Call Center, SARS schedule, and more.
  • Complete outgoing calling campaigns to support student registration and retention initiatives.
  • Provide training as needed to students, faculty, advisors, counselors, and staff regarding the use of WCC online tools (Banner, WCC website, student email, netID, MyWCC, etc)
  • Instruct students individually, or in a group setting, on how to complete the enrollment process.
  • Other duties and special projects as assigned

Work Environment/Physical Demands
  • This is a hybrid position; the training will be completed in-person at WCC, for at least the first 30 business days.

Hours/Schedule:
  • This position will not exceed 19.5 hours with possible evenings/weekends required.
  • This position is identified as Work from Home eligible up to 16 hours per week, based on determination that essential duties can 1) be performed outside of the worksite, 2) be performed without access to equipment, material, and files located on campus, 3) be performed without face to face contact with supervisor, students or staff, and 4) be performed remotely with an overall neutral effect on students, co-workers, and the organization as a whole.

Minimum Qualifications:
Minimum Required Knowledge, Skills and Abilities:
  • High School Graduate or GED equivalent.
  • Ability to work a flexible schedule with possible evenings/weekends.
  • Excellent communication skills, both written and oral.
  • Conflict resolution skills and experience.
  • Excellent desktop computer skills, including Microsoft Office, Google Docs, Graphic Design Software, and the ability to learn new systems quickly.
  • Ability to work in a fast-paced environment on a variety of projects.
  • Handle confidential materials appropriately.
  • Must be responsible, reliable and prompt.
  • Strong interpersonal skills to deal effectively with the college and community.
  • Possess a sincere interest in helping others achieve academic goals.
  • Demonstrated ability to use standard office technology and emerging AI-supported productivity tools in a professional environment for drafting correspondence, meeting summaries, scheduling, note organization, and other administrative related tasks. Ability to evaluate AI-generated content for accuracy, maintain confidentiality, and apply sound judgment and ethical practices in the use of AI technologies.

Preferred Qualifications:
Additional Preferred Qualifications:
  • Associate degree or higher preferred.
  • Registration or Admissions experience in an academic environment.
  • Conflict resolution skills and experience.
  • Experience with Salesforce or similar CRM.
  • Experience with Banner or similar SIS.
  • Experience with a multi-line phone system.

Posting Date:
06/10/2026
Closing Date:
Open Until Filled
Yes
Special Instructions to Applicants:
Our college strives to make a positive difference in people's lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer.
Salary/Hourly Rate:
$18.39
Salary Comments:

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