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Automotive Service Professional Jobs in Springfield, MA

Monaco Ford

Automotive Service Advisor

Glastonbury, CT · On-site

Greet customers and assist with service inquiries in a friendly, professional manner * Perform ... automotive service experience a plus) * Previous Service Advisor experience preferred * Strong ...

Liberty Mazda

Automotive Service Advisor

Hartford, CT · On-site

Work with finance managers, service advisors, and other dealership staff. * Participate in training ... respect, professional development, and opportunity. If you're passionate about innovation ...

Liberty Mazda

Automotive Service Advisor

Hartford, CT · On-site

Work with finance managers, service advisors, and other dealership staff. * Participate in training ... respect, professional development, and opportunity. If you're passionate about innovation ...

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All JobsAutomotive Service Professional JobsAutomotive Service Professional Jobs in Springfield, MA

Automotive Service Professional information

What is an automotive service professional?

An automotive service professional is a trained technician who diagnoses, repairs, and maintains vehicles. They often work with specialized tools and may hold certifications such as ASE to ensure quality service in automotive repair shops or dealerships.

What is the difference between Automotive Service Professional vs Automotive Technician?

AspectAutomotive Service ProfessionalAutomotive Technician
CredentialsASE certifications often preferredASE certifications typically required
Work EnvironmentService bays, repair shops, dealershipsRepair shops, dealerships, automotive centers
Job FocusCustomer service, vehicle diagnostics, repairsTechnical repairs, troubleshooting, maintenance
Employer & Industry UsageAuto dealerships, repair shops, fleet servicesAuto repair shops, dealerships, service centers

Automotive Service Professionals primarily focus on customer interaction, diagnostics, and coordinating repairs, while Automotive Technicians perform the technical repair work. Both roles often require similar certifications and work in comparable environments, but their core responsibilities differ in customer service versus hands-on repairs.

Is automotive service a good career?

Automotive service professionals diagnose, repair, and maintain vehicles, often working in repair shops or dealerships. The career offers steady employment, opportunities for specialization, and the potential for advancement with certifications like ASE. It requires technical skills, problem-solving ability, and often involves working with tools and machinery in a hands-on environment.
What are the most commonly searched types of Automotive Service jobs in Springfield, MA? The most popular types of Automotive Service jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Automotive Service Professional jobs? Cities near Springfield, MA with the most Automotive Service Professional job openings:
Automotive Service Professional jobs near you

Automotive Service Advisor

Monaco Ford

Glastonbury, CT

Full-time

Medical, Vision, Retirement

Re-posted 12 days ago

Job description

Monaco Ford is growing - and we're looking for a motivated Service Advisor to join our expanding team! If you're passionate about providing exceptional customer service, enjoy working in a fast-paced environment, and want to grow your career with a company that values its people, we'd love to hear from you.
 
Responsibilities

  • Greet customers and assist with service inquiries in a friendly, professional manner

  • Perform vehicle walk-arounds and document customer concerns for accurate technician diagnosis

  • Consult with customers on recommended services and available specials

  • Clearly explain repair recommendations and prioritize service needs

  • Document declined services and follow up appropriately

  • Keep customers informed on repair status, timelines, and costs

  • Ensure a smooth vehicle delivery experience, addressing any remaining questions or concerns

  • Provide concierge-level support for all owner inquiries, whether in person or by phone

  • Build lasting relationships through trust, transparency, and communication

  • Maintain solid knowledge of vehicle products and features to answer customer questions

What We Offer

  • Health and vision insurance

  • 401(k) with company participation

  • Ancillary benefit plans

  • Saturday team lunches

  • Employee purchase plans

  • Paid training and ongoing development

  • Health and wellness initiatives

  • Closed on Saturdays and Sundays – enjoy your weekends!

  • Opportunities for advancement within a growing organization

Qualifications

  • 2+ years of customer service experience (automotive service experience a plus)

  • Previous Service Advisor experience preferred

  • Strong communication and organizational skills

  • Experience with CDK or similar DMS systems preferred

  • High school diploma or equivalent required

  • Valid driver’s license and clean driving record

  • Must successfully complete background, MVR, and drug screening checks

If you're ready to grow your career and be a part of a supportive, growing team, apply today and discover why Monaco Ford is known for its people-first culture and commitment to excellence. 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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