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Automotive Service Manager Jobs in Ware, MA (NOW HIRING)

Midas

Service Manager - Automotive

Gardner, MA · On-site

$55K/yr

Responsibilities As a Midas automotive assistant service manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including: * Deliver ...

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Automotive Service Manager information

See Ware, MA salary details

$32.4K

$78K

$148.8K

How much do automotive service manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for automotive service manager in Ware, MA is $78,000.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,700.00 and $83,400.00 per year, depending on experience, location, and employer.

What does an automotive service manager do?

Automotive Service Managers work within a dealership's Service department to repair cars. They are the ones who are responsible for the business duties and administrative tasks, and oversee staff hiring, training, and firing. Automotive Service Managers also oversee the mechanics and the parts departments and ensure that vehicles are fixed to the customers' satisfaction. When something goes wrong with a repair or service, they are usually tasked with interacting with customers to come up with a fair resolution. Some Automotive Service Managers may be responsible for the shop's financial, marketing, and business goals. Automotive Service Managers should possess great customer service skills, as well as demonstrated knowledge of the auto industry and vehicles.

What does an automotive service manager do?

An Automotive Service Manager oversees the daily operations of a vehicle service department at a dealership or repair shop. They are responsible for managing staff, ensuring customer satisfaction, coordinating repairs and maintenance, maintaining inventory, and meeting sales and service goals. They also handle customer complaints, develop work schedules, and ensure compliance with safety and industry standards. Effective communication and organizational skills are essential in this role.

What are the key skills and qualifications needed to thrive as an automotive service manager, and why are they important?

To thrive as an Automotive Service Manager, you need in-depth automotive knowledge, management experience, and often a degree or certification in automotive technology or business. Familiarity with dealership management systems (DMS), repair order software, and ASE certification are commonly required. Excellent customer service, leadership, and problem-solving abilities set top performers apart in this role. These skills ensure efficient shop operations, high customer satisfaction, and effective team management in a fast-paced service environment.

What are some common challenges automotive service managers face when balancing customer satisfaction with operational efficiency?

Automotive Service Managers often need to ensure that customers receive timely, high-quality service while also keeping the workshop running efficiently. One common challenge is managing the scheduling of repair jobs to minimize wait times without overloading technicians. Additionally, handling unexpected delays or part shortages requires quick problem-solving to keep customers informed and satisfied. Balancing these priorities involves strong communication skills, effective delegation, and a proactive approach to workflow management.

What is the difference between Automotive Service Manager vs Automotive Service Advisor?

AspectAutomotive Service ManagerAutomotive Service Advisor
CredentialsRelevant certifications (e.g., ASE), management experienceCustomer service skills, basic automotive knowledge
Work EnvironmentService department management, overseeing staff and operationsCustomer interaction, explaining repairs, scheduling
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto dealerships, repair shops, service departments

The Automotive Service Manager oversees the entire service department, managing staff and operations, while the Automotive Service Advisor acts as the primary point of contact for customers, explaining repairs and scheduling services. Both roles are essential in automotive service settings but differ in responsibilities and focus areas.

More about Automotive Service Manager jobs

What job categories do people searching Automotive Service Manager jobs in Ware, MA look for?

The top searched job categories for Automotive Service Manager jobs in Ware, MA are:

What cities near Ware, MA are hiring for Automotive Service Manager jobs?

Cities near Ware, MA with the most Automotive Service Manager job openings:

Automotive Service Manager jobs near you
Infographic showing various Automotive Service Manager job openings in Ware, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $78,000 per year, or $37.5 per hour.

Automotive Service Manager Bertera Chevrolet

Palmer, MA • On-site

Bertera Auto Group
Motor Vehicle Manufacturing • 201 - 500 employees
Learn more about Bertera Auto Groupexternal

Full-time

Re-posted 12 days ago

Job description

Job Title: Automotive Service Manager

Location: Bertera Chevrolet

Job Description:

Bertera Chevrolet is seeking an experienced and motivated Automotive Service Manager to lead our service department effectively. The ideal candidate will possess a strong background in automotive service, exceptional management skills, and a commitment to delivering outstanding customer service.

Key Responsibilities:

  • O
    • versee daily operations of the service department to ensure efficient workflow and high-quality customer service.
  • D
    • evelop and implement strategies for improving customer satisfaction, service efficiency, and revenue generation.
  • M
    • entor, train, and supervise service staff, fostering a collaborative and productive work environment.
  • E
    • nsure all service staff adhere to company policies, safety standards, and industry regulations.
  • M
    • onitor and manage service department budgets, including costs, expenses, and profitability.
  • E
    • valuate and improve service processes, implementing best practices and innovative solutions.
  • D
    • evelop relationships with customers, ensuring their service needs are met with the highest level of professionalism and efficiency.
  • H
    • andle customer complaints and feedback, resolving issues promptly to maintain customer loyalty.
  • K
    • eep up to date with industry trends and advancements, incorporating new techniques and technologies where appropriate.

    Qualifications:

  • P
    • roven experience in an automotive service management role.
  • S
    • trong understanding of automotive repair and maintenance procedures.
  • E
    • xcellent leadership, organizational, and communication skills.
  • A
    • bility to manage multiple priorities in a fast-paced environment.
  • C
    • ustomer-focused attitude with a commitment to providing exceptional service.
  • P
    • roficiency in utilizing service management software and tools.
  • V
    • alid driver's license and a clean driving record.

    Working Conditions:

  • F
    • ull-time position with competitive salary and benefits package.
  • D
    • ynamic and collaborative work environment.
  • O
    • pportunities for professional development and career advancement.

    If you have a passion for the automotive industry and possess the skills to manage a high-performing service team, we invite you to apply for the Automotive Service Manager position at Bertera Chevrolet. Join us in delivering exceptional service and driving excellence in customer care.

    Apply