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Automotive Service Lane Manager Jobs (NOW HIRING)

Hubler Honda

Service Lane Manager

Taylorsville, IN · On-site

Service Lane Manger, will be required to write service, handle process put in place for the service advisors. Handle complaints and issues promptly and effectively. Must be hands on and a good leader.

Hubler Honda

Service Lane Manager

Taylorsville, IN · On-site

Service Lane Manger, will be required to write service, handle process put in place for the service advisors. Handle complaints and issues promptly and effectively. Must be hands on and a good leader.

Valley Hyundai

Service Drive Manager

Aurora, IL · On-site

$65K - $85K/yr

The Ed Napleton Automotive Group is looking for our next Service Lane Manager . This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton's Valley Hyundai, the Service ...

Valley Hyundai

Service Drive Manager

Aurora, IL · On-site

$65K - $85K/yr

The Ed Napleton Automotive Group is looking for our next Service Lane Manager . This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton's Valley Hyundai, the Service ...

Valley Hyundai

Service Drive Manager

Aurora, IL

$65K - $85K/yr

The Ed Napleton Automotive Group is looking for our next Service Lane Manager . This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton's Valley Hyundai, the Service ...

Valley Hyundai

Service Drive Manager

Aurora, IL · On-site

$65K - $85K/yr

The Ed Napleton Automotive Group is looking for our next Service Lane Manager . This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton's Valley Hyundai, the Service ...

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All JobsAutomotive Service Lane Manager Jobs

Automotive Service Lane Manager information

See salary details

$31.5K

$75.7K

$144.5K

How much do automotive service lane manager jobs pay per year?

As of Jun 23, 2026, the average yearly pay for automotive service lane manager in the United States is $75,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $81,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Automotive Service Lane Manager, and why are they important?

To thrive as an Automotive Service Lane Manager, you need strong automotive knowledge, experience in service operations, and often an associate degree or relevant certifications. Familiarity with dealership management software (DMS), scheduling tools, and service workflow systems is typically required. Excellent customer service, leadership, and problem-solving skills help in managing teams and ensuring customer satisfaction. These competencies are critical for optimizing service lane efficiency, maintaining high customer retention, and driving departmental success.

What is the difference between Automotive Service Lane Manager vs Automotive Service Advisor?

AspectAutomotive Service Lane ManagerAutomotive Service Advisor
CredentialsExperience in automotive service, leadership skillsCustomer service skills, automotive knowledge, certifications like ASE
Work EnvironmentSupervises service lane operations, manages staffInteracts directly with customers, explains repairs
Industry UsageUsed in dealership and repair shop settings to oversee service flowCommonly found in dealerships and repair shops to assist customers

The Automotive Service Lane Manager focuses on overseeing the service process and managing staff, while the Automotive Service Advisor primarily interacts with customers to explain repairs and recommend services. Both roles require automotive knowledge, but their responsibilities differ in scope and focus.

What are some of the key challenges Automotive Service Lane Managers face in balancing customer satisfaction and efficient workflow?

Automotive Service Lane Managers often juggle the dual priorities of ensuring high customer satisfaction while maintaining an efficient and profitable workflow. This can involve managing customer expectations regarding repair times, coordinating between technicians and service advisors, and handling unexpected issues such as urgent repairs or parts delays. Successful managers develop strong communication and organizational skills to keep the service lane moving smoothly, minimize bottlenecks, and ensure customers feel valued and informed throughout their visit.

What does an Automotive Service Lane Manager do?

An Automotive Service Lane Manager oversees the daily operations of the service lane at a car dealership or auto repair facility. Their responsibilities include managing service advisors and technicians, ensuring excellent customer service, coordinating vehicle check-ins, and maintaining efficient workflow in the service department. They also handle customer concerns, scheduling, and sometimes sales of additional services or products. The goal of a Service Lane Manager is to maximize customer satisfaction and streamline the service process for both staff and clients.
What cities are hiring for Automotive Service Lane Manager jobs? Cities with the most Automotive Service Lane Manager job openings:
What states have the most Automotive Service Lane Manager jobs? States with the most job openings for Automotive Service Lane Manager jobs include:
McGeorge Toyota - Service Lane Manager

McGeorge Toyota - Service Lane Manager

McGeorge Toyota

Henrico, VA

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Job Title: Service Lane Manager

Reports to: Service Manager

McGeorge Toyota is seeking a Service Lane Manager that can take our Service Department to the next level.

 Job Responsibilities and Requirements

  • Maintain profit and efficiency goals set by Service Manager
  • Strive for harmony and teamwork with all departments
  • Ability to maintain CSI and retention per manufacturer
  • Conduct daily one-on-one meetings with each Service Writer to identify strengths and potential service issues
  • Monitor automotive repair/maintenance to prevent operational delays
  • Work with Service Manager to set departmental objectives
  • Recruit, interview and train service lane staff
  • Review and evaluate service sales performance
  • Staff and Support Service Writer teams relative to production requirements
  • Ensure all staff up to date on certification training
  • Maintain department finances within parameters established by Service Manager
  • Assure proper repair-order flow/maximize productivity
  • Monitor/control all warranty activity to ensure compliance with policies and procedures
  • Adhere to dealership policy on client vehicle care and operation
  • Set Service Writer schedules
  • Conduct performance evaluations with service lane staff
  • Participate in operational planning  
  • Provide on-the-job training for Service Writer staff
  • Ensure the quality of customer service provided by service department
  • 2+ years of management experience
  • New car dealership service experience and CDK knowledge is a plus!

Benefits

Health, dental, vision, life, STD and LTD insurance,

401k with Company match

Paid time-off

Job Type:  Full-time

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