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Automotive Service Lane Manager Jobs (NOW HIRING)

Anderson Automotive Group

... the service department. * Maintains reporting systems required by general management and the ... Why Automotive: Career growth: Endless opportunities for career development within our organization ...

Charlie Clark

SERVICE LANE MANAGER

Laredo, TX · On-site

Service Drive Manager - Franchise Automotive Dealership If you are driven to help people ... Manage and schedule quick lane service appointments * Maintain inventory of quick lane supplies and ...

Fred Anderson Hyundai

... service department.Maintains reporting systems required by general management and the factory ... Why Automotive:Career growth: Endless opportunities for career development within our organization ...

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Automotive Service Lane Manager information

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$31.5K

$75.7K

$144.5K

How much do automotive service lane manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for automotive service lane manager in the United States is $75,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $81,000.00 per year, depending on experience, location, and employer.

What does an automotive service lane manager do?

An Automotive Service Lane Manager oversees the daily operations of the service lane at a car dealership or auto repair facility. Their responsibilities include managing service advisors and technicians, ensuring excellent customer service, coordinating vehicle check-ins, and maintaining efficient workflow in the service department. They also handle customer concerns, scheduling, and sometimes sales of additional services or products. The goal of a Service Lane Manager is to maximize customer satisfaction and streamline the service process for both staff and clients.

What are the key skills and qualifications needed to thrive as an automotive service lane manager?

To thrive as an Automotive Service Lane Manager, you need strong automotive knowledge, experience in service operations, and often an associate degree or relevant certifications. Familiarity with dealership management software (DMS), scheduling tools, and service workflow systems is typically required. Excellent customer service, leadership, and problem-solving skills help in managing teams and ensuring customer satisfaction. These competencies are critical for optimizing service lane efficiency, maintaining high customer retention, and driving departmental success.

What are some of the key challenges automotive service lane managers face in balancing customer satisfaction and efficient workflow?

Automotive Service Lane Managers often juggle the dual priorities of ensuring high customer satisfaction while maintaining an efficient and profitable workflow. This can involve managing customer expectations regarding repair times, coordinating between technicians and service advisors, and handling unexpected issues such as urgent repairs or parts delays. Successful managers develop strong communication and organizational skills to keep the service lane moving smoothly, minimize bottlenecks, and ensure customers feel valued and informed throughout their visit.

What is the difference between Automotive Service Lane Manager vs Automotive Service Advisor?

AspectAutomotive Service Lane ManagerAutomotive Service Advisor
CredentialsExperience in automotive service, leadership skillsCustomer service skills, automotive knowledge, certifications like ASE
Work EnvironmentSupervises service lane operations, manages staffInteracts directly with customers, explains repairs
Industry UsageUsed in dealership and repair shop settings to oversee service flowCommonly found in dealerships and repair shops to assist customers

The Automotive Service Lane Manager focuses on overseeing the service process and managing staff, while the Automotive Service Advisor primarily interacts with customers to explain repairs and recommend services. Both roles require automotive knowledge, but their responsibilities differ in scope and focus.

What cities are hiring for Automotive Service Lane Manager jobs?

Cities with the most Automotive Service Lane Manager job openings:

What states have the most Automotive Service Lane Manager jobs?

States with the most job openings for Automotive Service Lane Manager jobs include:

What are popular job titles related to Automotive Service Lane Manager jobs?

For Automotive Service Lane Manager jobs, the most frequently searched job titles are:

Infographic showing various Automotive Service Lane Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $75,745 per year, or $36.4 per hour.

Ford Service Lane Manager

Gainesville, FL

Parks Motor Group of Gainesville
See more jobs at Parks Motor Group of Gainesvilleexternal

Full-time

Posted 11 days ago

Job description

Ford Service Lane ManagerParks Ford of Gainesville

Parks Ford of Gainesville is looking for an experienced, high-performing Service Lane Manager to lead our service drive.

This is not an entry-level management position. We are looking for a proven automotive service professional who understands how to lead advisors, drive production, protect the customer experience, and hold a team accountable to high standards.

We want a top player — someone competitive, organized, driven, and comfortable being measured by results.

What We Are Looking For

The right candidate will have:

  • Proven automotive service management or senior service advisor experience
  • Ford dealership experience strongly preferred
  • A track record of improving customer satisfaction and service department performance
  • Strong leadership and accountability skills
  • Excellent communication and customer-resolution abilities
  • A strong understanding of service drive processes, repair order flow, scheduling, MPI presentation, declined service follow-up, and customer retention
  • The ability to coach and develop service advisors
  • Strong attention to detail and follow-through
  • A sense of urgency and a results-driven mindset
  • The ability to manage both the customer experience and the numbers
  • High personal standards and a desire to win
Key Responsibilities
  • Lead the daily operation of the Ford service lane
  • Manage, coach, and hold service advisors accountable
  • Deliver an exceptional customer experience from write-up through vehicle delivery
  • Monitor and improve CSI/customer satisfaction performance
  • Drive advisor productivity, sales performance, and repair order quality
  • Ensure customers receive timely and accurate communication throughout the repair process
  • Review open repair orders and prevent unnecessary aging
  • Improve maintenance, repair, and recommended-service presentation
  • Ensure MPIs are completed, communicated, and followed up properly
  • Handle customer concerns quickly and professionally
  • Monitor appointment volume, advisor capacity, waiters, carryovers, and workflow
  • Work closely with the Service Director, shop leadership, parts department, BDC, and technicians
  • Maintain high standards for appearance, professionalism, and process execution throughout the service drive
  • Use dealership reporting and KPIs to identify opportunities and improve results
We Measure Performance

Our managers are expected to know their numbers and take ownership of them.

Key areas of responsibility include:

  • Customer Satisfaction / CSI
  • Repair Order Count
  • Customer Pay Sales
  • Customer Pay Gross Profit
  • Hours Per Repair Order
  • Effective Labor Rate
  • Maintenance and Repair Sales
  • MPI Performance
  • Declined Service Recovery
  • Advisor Productivity
  • Appointment Show Rate
  • Customer Retention
  • Open and Aging Repair Orders
  • Comebacks and Customer Complaints
Who Will Succeed Here

You will succeed in this position if you:

  • Take ownership instead of making excuses
  • Enjoy leading people and developing talent
  • Are comfortable having difficult accountability conversations
  • Treat every customer like their business matters
  • Understand that great customer service and strong profitability should work together
  • Know how to create urgency without creating chaos
  • Can identify problems quickly and fix them
  • Want your performance measured
  • Are competitive and constantly looking for ways to improve
Experience Required

Automotive dealership service experience is required.

Service Department Management experience is required.

Candidates without substantial automotive service experience will not be considered for this position.

Ford experience, Dealertrack experience, Xtime experience, and OEM service-process knowledge are highly desirable.

Why Parks Ford of Gainesville?

Parks Motor Group is focused on building a high-performance dealership culture where talented people have the opportunity to grow, perform, and be rewarded for results.

We are looking for someone who does not simply want another service-management job.

We are looking for someone who wants to build one of the best service lanes in the market.

If you are an experienced automotive service professional with a history of producing results, developing people, and taking exceptional care of customers, we want to talk to you.

Apply only if you have the experience, drive, and confidence to perform at a high level.

Parks Ford of Gainesville is an Equal Opportunity Employer.

Ford Service Lane ManagerParks Ford of Gainesville

Parks Ford of Gainesville is looking for an experienced, high-performing Service Lane Manager to lead our service drive.

This is not an entry-level management position. We are looking for a proven automotive service professional who understands how to lead advisors, drive production, protect the customer experience, and hold a team accountable to high standards.

We want a top player — someone competitive, organized, driven, and comfortable being measured by results.

What We Are Looking For

The right candidate will have:

  • Proven automotive service management or senior service advisor experience
  • Ford dealership experience strongly preferred
  • A track record of improving customer satisfaction and service department performance
  • Strong leadership and accountability skills
  • Excellent communication and customer-resolution abilities
  • A strong understanding of service drive processes, repair order flow, scheduling, MPI presentation, declined service follow-up, and customer retention
  • The ability to coach and develop service advisors
  • Strong attention to detail and follow-through
  • A sense of urgency and a results-driven mindset
  • The ability to manage both the customer experience and the numbers
  • High personal standards and a desire to win
Key Responsibilities
  • Lead the daily operation of the Ford service lane
  • Manage, coach, and hold service advisors accountable
  • Deliver an exceptional customer experience from write-up through vehicle delivery
  • Monitor and improve CSI/customer satisfaction performance
  • Drive advisor productivity, sales performance, and repair order quality
  • Ensure customers receive timely and accurate communication throughout the repair process
  • Review open repair orders and prevent unnecessary aging
  • Improve maintenance, repair, and recommended-service presentation
  • Ensure MPIs are completed, communicated, and followed up properly
  • Handle customer concerns quickly and professionally
  • Monitor appointment volume, advisor capacity, waiters, carryovers, and workflow
  • Work closely with the Service Director, shop leadership, parts department, BDC, and technicians
  • Maintain high standards for appearance, professionalism, and process execution throughout the service drive
  • Use dealership reporting and KPIs to identify opportunities and improve results
We Measure Performance

Our managers are expected to know their numbers and take ownership of them.

Key areas of responsibility include:

  • Customer Satisfaction / CSI
  • Repair Order Count
  • Customer Pay Sales
  • Customer Pay Gross Profit
  • Hours Per Repair Order
  • Effective Labor Rate
  • Maintenance and Repair Sales
  • MPI Performance
  • Declined Service Recovery
  • Advisor Productivity
  • Appointment Show Rate
  • Customer Retention
  • Open and Aging Repair Orders
  • Comebacks and Customer Complaints
Who Will Succeed Here

You will succeed in this position if you:

  • Take ownership instead of making excuses
  • Enjoy leading people and developing talent
  • Are comfortable having difficult accountability conversations
  • Treat every customer like their business matters
  • Understand that great customer service and strong profitability should work together
  • Know how to create urgency without creating chaos
  • Can identify problems quickly and fix them
  • Want your performance measured
  • Are competitive and constantly looking for ways to improve
Experience Required

Automotive dealership service experience is required.

Service Department Management experience is required.

Candidates without substantial automotive service experience will not be considered for this position.

Ford experience, Dealertrack experience, Xtime experience, and OEM service-process knowledge are highly desirable.

Why Parks Ford of Gainesville?

Parks Motor Group is focused on building a high-performance dealership culture where talented people have the opportunity to grow, perform, and be rewarded for results.

We are looking for someone who does not simply want another service-management job.

We are looking for someone who wants to build one of the best service lanes in the market.

If you are an experienced automotive service professional with a history of producing results, developing people, and taking exceptional care of customers, we want to talk to you.

Apply only if you have the experience, drive, and confidence to perform at a high level.

Parks Ford of Gainesville is an Equal Opportunity Employer.

Ford Service Lane ManagerParks Ford of Gainesville

Parks Ford of Gainesville is looking for an experienced, high-performing Service Lane Manager to lead our service drive.

This is not an entry-level management position. We are looking for a proven automotive service professional who understands how to lead advisors, drive production, protect the customer experience, and hold a team accountable to high standards.

We want a top player — someone competitive, organized, driven, and comfortable being measured by results.

What We Are Looking For

The right candidate will have:

  • Proven automotive service management or senior service advisor experience
  • Ford dealership experience strongly preferred
  • A track record of improving customer satisfaction and service department performance
  • Strong leadership and accountability skills
  • Excellent communication and customer-resolution abilities
  • A strong understanding of service drive processes, repair order flow, scheduling, MPI presentation, declined service follow-up, and customer retention
  • The ability to coach and develop service advisors
  • Strong attention to detail and follow-through
  • A sense of urgency and a results-driven mindset
  • The ability to manage both the customer experience and the numbers
  • High personal standards and a desire to win
Key Responsibilities
  • Lead the daily operation of the Ford service lane
  • Manage, coach, and hold service advisors accountable
  • Deliver an exceptional customer experience from write-up through vehicle delivery
  • Monitor and improve CSI/customer satisfaction performance
  • Drive advisor productivity, sales performance, and repair order quality
  • Ensure customers receive timely and accurate communication throughout the repair process
  • Review open repair orders and prevent unnecessary aging
  • Improve maintenance, repair, and recommended-service presentation
  • Ensure MPIs are completed, communicated, and followed up properly
  • Handle customer concerns quickly and professionally
  • Monitor appointment volume, advisor capacity, waiters, carryovers, and workflow
  • Work closely with the Service Director, shop leadership, parts department, BDC, and technicians
  • Maintain high standards for appearance, professionalism, and process execution throughout the service drive
  • Use dealership reporting and KPIs to identify opportunities and improve results
We Measure Performance

Our managers are expected to know their numbers and take ownership of them.

Key areas of responsibility include:

  • Customer Satisfaction / CSI
  • Repair Order Count
  • Customer Pay Sales
  • Customer Pay Gross Profit
  • Hours Per Repair Order
  • Effective Labor Rate
  • Maintenance and Repair Sales
  • MPI Performance
  • Declined Service Recovery
  • Advisor Productivity
  • Appointment Show Rate
  • Customer Retention
  • Open and Aging Repair Orders
  • Comebacks and Customer Complaints
Who Will Succeed Here

You will succeed in this position if you:

  • Take ownership instead of making excuses
  • Enjoy leading people and developing talent
  • Are comfortable having difficult accountability conversations
  • Treat every customer like their business matters
  • Understand that great customer service and strong profitability should work together
  • Know how to create urgency without creating chaos
  • Can identify problems quickly and fix them
  • Want your performance measured
  • Are competitive and constantly looking for ways to improve
Experience Required

Automotive dealership service experience is required.

Service Department Management experience is required.

Candidates without substantial automotive service experience will not be considered for this position.

Ford experience, Dealertrack experience, Xtime experience, and OEM service-process knowledge are highly desirable.

Why Parks Ford of Gainesville?

Parks Motor Group is focused on building a high-performance dealership culture where talented people have the opportunity to grow, perform, and be rewarded for results.

We are looking for someone who does not simply want another service-management job.

We are looking for someone who wants to build one of the best service lanes in the market.

If you are an experienced automotive service professional with a history of producing results, developing people, and taking exceptional care of customers, we want to talk to you.

Apply only if you have the experience, drive, and confidence to perform at a high level.

Parks Ford of Gainesville is an Equal Opportunity Employer.

Ford Service Lane ManagerParks Ford of Gainesville

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