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Automotive Service Advisor Jobs in Santa Rosa, CA

Kastner Honda

Automotive Service Advisor

Napa, CA

Automotive Service Advisor Victory Automotive Group is family owned and operated since 1997 with over 50 locations across the United States. We provide the best opportunities for all employees ...

Kastner Honda

Automotive Service Advisor

Napa, CA · On-site

$32K - $100K/yr

Automotive Service Advisor Victory Automotive Group is family owned and operated since 1997 with over 50 locations across the United States. We provide the best opportunities for all employees ...

Marin County Ford

Service Advisor

Novato, CA

Knowledge of automobiles * Proven record of achieving exceptional customer satisfaction * Past experience as a service advisor, assistant lane manager or service consultant * Very energetic ...

Marin County Ford

Service Advisor

Novato, CA · On-site

Knowledge of automobiles * Proven record of achieving exceptional customer satisfaction * Past experience as a service advisor, assistant lane manager or service consultant * Very energetic ...

Marin County Ford

Service Advisor

Novato, CA · On-site

Knowledge of automobiles * Proven record of achieving exceptional customer satisfaction * Past experience as a service advisor, assistant lane manager or service consultant * Very energetic ...

Marin County Ford

Service Advisor

Novato, CA

Knowledge of automobiles * Proven record of achieving exceptional customer satisfaction * Past experience as a service advisor, assistant lane manager or service consultant * Very energetic ...

Kastner Honda

Automotive Service Porter

Napa, CA · On-site

$19/hr

Automotive Service Porter Company Description Victory Automotive Group is family owned and operated ... The Service Porter will welcome customers and ensure a smooth transition to a Service Advisor. In ...

Kastner Honda

Automotive Service Porter

Napa, CA

$19.50 - $22.75/hr

Automotive Service Porter Company Description Victory Automotive Group is family owned and operated ... The Service Porter will welcome customers and ensure a smooth transition to a Service Advisor. In ...

Cardinale Auto Group

Service Advisor

Santa Rosa, CA · On-site

Cardinale Automotive Group is a world-class organization of happy employees. Relationships are the foundation of our success. With every vehicle sold, every automobile serviced, every customer ...

Marin County Ford

Service Technician

Novato, CA

... automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc. * Communicate directly with the Service Advisor so that customers are informed if ...

Marin County Ford

Service Technician

Novato, CA

... automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc. * Communicate directly with the Service Advisor so that customers are informed if ...

Midas

Automotive Service Manager

Napa, CA · On-site

$20 - $26/hr

We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services.

Marin County Ford

Service Technician

Novato, CA · On-site

... automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc. * Communicate directly with the Service Advisor so that customers are informed if ...

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Santa Rosa, CA

Automotive Service Advisor information

See Santa Rosa, CA salary details

$13

$28

$49

How much do automotive service advisor jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for automotive service advisor in Santa Rosa, CA is $28.35, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $32.60 per hour, depending on experience, location, and employer.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role focuses on customer communication, estimating repairs, and sales. Mechanics usually earn hourly wages or flat rates for labor performed. Overall compensation depends on experience, location, and the specific dealership or repair shop.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and upselling, with compensation structures varying by dealership or service center.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What do you need to be an automotive service advisor?

To become an automotive service advisor, you typically need strong communication and customer service skills, knowledge of automotive systems, and experience with repair procedures. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in automotive or sales roles. Certification or training in automotive technology can be beneficial but is not always mandatory.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

More about Automotive Service Advisor jobs
What job categories do people searching Automotive Service Advisor jobs in Santa Rosa, CA look for? The top searched job categories for Automotive Service Advisor jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Automotive Service Advisor jobs? Cities near Santa Rosa, CA with the most Automotive Service Advisor job openings:
Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Santa Rosa, CA as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 100% In-person job distribution, with an average salary of $58,976 per year, or $28.4 per hour.

Service Advisor - Automotive

Cloverdale Automotive Inc

Cloverdale, CA • On-site

$25 - $35/hr

Full-time

Medical, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

Benefits:
  • 401(k)
  • Company parties
  • Competitive salary
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Bonus based on performance
  • Vision insurance

Job Title: Service Advisor - Automotive
Location: Cloverdale, CA
Employment Type: Full-Time
Reports To: Owner/General Manager
Job Summary

We are seeking an Automotive Service Advisor to join our service team. The Service Advisor serves as the primary liaison between customers and technicians, ensuring a smooth, transparent, and positive service experience. This role involves interpreting customer concerns, preparing repair estimates, coordinating repairs, and explaining services and costs in a clear and professional manner.
Key Responsibilities

  • Welcome customers upon arrival and discuss vehicle concerns and service needs
  • Answer customer inquiries in person and over the phone
  • Interpret customer concerns and communicate vehicle issues to technicians
  • Estimate the cost and time required for a wide range of automotive repairs
  • Develop detailed repair estimates considering labor, materials, and supplies
  • Prepare and manage repair orders by accurately documenting vehicle problems and symptoms
  • Advise customers on proper vehicle maintenance and care
  • Recommend services or merchandise when appropriate
Qualifications & Skills

  • Service Advisor or similar position in the automotive industry with basic automotive and tire knowledge
  • Neat, professional appearance
  • Possess a valid California driver’s license with a clean driving record
  • Strong communication, listening, and interpersonal skills
  • Ability to handle stress and maintain professionalism under pressure
  • Dependable, enthusiastic, and customer-service oriented
  • Physically able to lift up to 40 pounds, and capable of sitting, standing, bending, and walking throughout the workday
How to Apply

If you’re ready to join a respected shop that values quality and teamwork, please email your résumé along with:
  • Desired salary
  • Available start date
  • Optional cover letter