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Automotive Service Advisor Jobs in San Ramon, CA

Midas

Automotive Service Advisor

Dublin, CA · On-site

$28 - $40/hr

... Service Advisor who wants to grow into a long-term career, not just fill a shift. You'll be the ... automotive services, Midas is dominating the industry in developing career paths and building ...

Automotive World Inc

Service AdvisorWriter

Berkeley, CA · On-site

Join Our Team as an Automotive Service Advisor! Are you passionate about automobiles and customer service? Do you thrive in a dynamic environment where your expertise and communication skills make a ...

Midas DUBLIN 1865

Automotive Service Advisor

Dublin, CA · On-site

$28 - $40/hr

Dental insurance Midas Dublin is one of the highest-volume shops in the region, and we're looking for a Service Advisor who wants to grow into a long-term career, not just fill a shift. You'll be the ...

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in San Ramon, CA

Automotive Service Advisor information

See San Ramon, CA salary details

$13

$28

$50

How much do automotive service advisor jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for automotive service advisor in San Ramon, CA is $28.98, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $33.32 per hour, depending on experience, location, and employer.

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role involves customer communication, sales, and service management. Mechanics usually earn hourly wages or flat rates based on repairs performed. Compensation varies by location, experience, and shop size, but service advisors generally have higher earning potential due to their sales and customer service responsibilities.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and retention, with compensation structures varying by dealership or service center. Strong communication skills and product knowledge can influence earning potential.

Is an automotive service advisor a hard job?

An automotive service advisor's job involves communicating with customers, understanding vehicle issues, and coordinating repairs, which requires strong communication skills and technical knowledge. The role can be demanding due to customer interactions, multitasking, and meeting deadlines, but it is manageable with proper training and experience.
More about Automotive Service Advisor jobs

What job categories do people searching Automotive Service Advisor jobs in San Ramon, CA look for?

The top searched job categories for Automotive Service Advisor jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Automotive Service Advisor jobs?

Cities near San Ramon, CA with the most Automotive Service Advisor job openings:

Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in San Ramon, CA as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $60,281 per year, or $29 per hour.

Automotive Service Advisor

Midas

Dublin, CA • On-site

$28 - $40/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Midas rating

5.4

Company rating: 5.4 out of 10

Based on 159 frontline employees who took The Breakroom Quiz

313th of 371 rated vehicle maintenance

Job description

Benefits:
  • Opportunity for advancement
  • Paid time off
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Dental insurance

Midas Dublin is one of the highest-volume shops in the region, and we're looking for a Service Advisor who wants to grow into a long-term career, not just fill a shift. You'll be the face of the shop: the first person our customers meet and the person they trust to tell them the truth about their vehicle.
We believe the best advisors aren't the loudest closers - they're the most trusted ones. You'll greet customers, listen to what's actually bothering them, translate what our technicians find into something they can understand, and guide them to a confident decision about the work their vehicle needs. Done right, that's not "selling." It's earning the kind of trust that brings customers back and has them asking for you by name.
What You'll Do
  • Greet customers and run a thorough intake - really listening, not just writing up a ticket
  • Present technician findings clearly, using photos, inspection results, and plain language so the "why" behind every recommendation is obvious
  • Provide accurate written estimates and follow up on every open quote to close the work
  • Coordinate timelines between customers and the shop, setting clear expectations
  • Recover declined and deferred work through thoughtful, no-pressure follow-up

What We're Looking For
• A strong communicator - confident recommending services and comfortable asking for the sale
• Excellent and people skills, with a natural ability to earn trust quickly
• A track record of meeting sales goals or growing ticket value is a major plus
• Previous experience as a service advisor, in customer-facing sales, or in the auto industry
preferred
What We Offer
• Competitive pay: Based on Experience] plus commission on sales
• [Performance bonus - strong earning potential for top performers]
• [Health / dental / vision benefits]
• [Paid time off and holidays]
• Steady, year-round work in a busy shop
• A supportive team and clear opportunities to advance
Compensation: $28.00 - $40.00 per hour
Join Our Team
As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.
At Midas, we take care of everything... tires, brakes, oil... so the opportunities to grow and develop expertise with Midas are endless.

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