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Automotive Service Advisor Jobs in Ladera Ranch, CA

Super Service Auto Shops

Service Advisor

Placentia, CA · On-site

$60K - $100K/yr

We are looking for a full time automotive service advisor, service writer or customer service intern who will also write service 5 days a week at the leading independent auto repair shop in CA. We ...

Meineke

Service Advisor

Lake Forest, CA · On-site

$1.2K/wk

Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service advisors, addressing customer inquiries, and managing ...

10 Degree Automotive

Automotive Service Manager

Corona, CA · On-site

$1.3K/wk

At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred * Deep understanding of automotive technology ...

Hardin Automotive Group

Service Advisor

Anaheim, CA

Automotive Service Advisor If you believe Customer Service is a true craft -- one built on charisma, communication and thorough product knowledge - we want to talk to you! As a Service Advisor you ...

Hardin Automotive Group

Service Advisor

Anaheim, CA

$60K - $180K/yr

Automotive Service Advisor If you believe Customer Service is a true craft -- one built on charisma, communication and thorough product knowledge - we want to talk to you! As a Service Advisor you ...

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Ladera Ranch, CA

Automotive Service Advisor information

See Ladera Ranch, CA salary details

$12

$27

$48

How much do automotive service advisor jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for automotive service advisor in Ladera Ranch, CA is $27.57, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $31.68 per hour, depending on experience, location, and employer.

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role involves customer communication, sales, and service management. Mechanics usually earn hourly wages or flat rates based on repairs performed. Compensation varies by location, experience, and shop size, but service advisors generally have higher earning potential due to their sales and customer service responsibilities.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and retention, with compensation structures varying by dealership or service center. Strong communication skills and product knowledge can influence earning potential.

Is an automotive service advisor a hard job?

An automotive service advisor's job involves communicating with customers, understanding vehicle issues, and coordinating repairs, which requires strong communication skills and technical knowledge. The role can be demanding due to customer interactions, multitasking, and meeting deadlines, but it is manageable with proper training and experience.
More about Automotive Service Advisor jobs

What job categories do people searching Automotive Service Advisor jobs in Ladera Ranch, CA look for?

The top searched job categories for Automotive Service Advisor jobs in Ladera Ranch, CA are:

What cities near Ladera Ranch, CA are hiring for Automotive Service Advisor jobs?

Cities near Ladera Ranch, CA with the most Automotive Service Advisor job openings:

Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Ladera Ranch, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,341 per year, or $27.6 per hour.

Service Advisor

Super Service Auto Shops

Placentia, CA • On-site

$60K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Job description:
We are looking for a full time automotive service advisor, service writer or customer service intern who will also write service 5 days a week at the leading independent auto repair shop in CA. We were voted the Best Multi-Shop Auto Repair shop in the country because we are a clean, professionally run, state of the art auto repair shop. The service advisor, service writer or service manager who will also write service will write 10-20 cars a day. The automotive service advisor / writer will work closely with a team of the best ASE Certified Master Technicians in California. The service advisor, service writer or service manager will also order parts, answer the phone, deal with returns etc.
Responsibilities and Duties:
  • Open and Close.
  • Greet customers in a friendly manner.
  • Establish a relationship with the customer.
  • Write up customers.
  • Arrange shuttle pick up.
  • Look up labor and parts.
  • Recommend needed repair.
  • Close out customer.
  • Handle returns and customer service issues

Qualifications and Skills Requirements:
  • The automotive service advisor/writer must be extremely friendly.
  • The automotive service advisor/writer have at least 5 years experience as a professional service writer.
  • The automotive service advisor/writer must be able to sell value. (no order takers).
  • The automotive service advisor/writer's schedule is 5 days a week.
  • The automotive service advisor/writer's must be able to multi-task.
  • The automotive service advisor/writer's should be able to touch type 30 words per minute.
  • The automotive service advisor/writer's must be reliable (we are open at 7:30 and close at 5:30).
  • The automotive service advisor/writer's must have a clean driving record.
  • The automotive service advisor/writer's must have a clean cut appearance

Benefits:
  • Up to 2 weeks paid vacation.
  • Sick days.

Job Type: Full-time: $65,000.00 to $90,000.00 /year DOE With added Bonuses. If you're currently employed. Confidentiality is assured. Text or call my confidential cell phone if want more information. 
Benefit Conditions:
  • Waiting period may apply.

This Job Is:
  • A job for which military experienced candidates are encouraged to apply.
  • Open to applicants who do not have a high school diploma/GED.
  • A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks).
  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more.
  • A good job for someone just entering the workforce or returning to the workforce with limited experience and education.
  • A job for which all ages, including older job seekers, are encouraged to apply.
  • Open to applicants who do not have a college diploma.

Work Remotely: No.

Job Type: Full-time.
Pay: $65,000.00 - $90,000.00 per year.
Benefits:
  • 401(k).
  • 401(k) matching.
  • Dental insurance.
  • Employee discount.
  • Health insurance.
  • Life insurance.
  • Paid time off.
  • Tuition reimbursement.
  • Vision insurance.

Day range:
  • Monday to Saturday.
  • Floating Day Off.

Shift:
  • 10 hour shift.
  • 8 hour shift.
  • Day shift.

Experience:
  • Clean Driving Record: 1 year (Required).
  • Auto Repair / Service: 5 years (Required).
  • Sales / Customer Service: 1 year (Required).

License/Certification:
  • ASE Certification (Preferred).

Work Location: Multiple locations.