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Automotive Service Advisor Manager Jobs in Washington

Midas - PGW

Automotive Service Advisor

Manassas, VA · On-site

$50K - $70K/yr

We are looking for automotive service advisor to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services.

Midas

Automotive Service Advisor

Manassas, VA · On-site

$50K - $70K/yr

We are looking for automotive service advisor to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services.

Midas

Automotive Service Advisor

Capitol Heights, MD · On-site

$40K - $60K/yr

We are looking for automotive service advisor to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services.

Ourisman Hyundai

Automotive Service Advisor

Laurel, MD · On-site

$54K/yr

Role Summary Ourisman Automotive Group is seeking a motivated and customer-focused Service Advisor ... Should you require accommodation during the interview process, please advise the hiring manager ...

Ourisman Hyundai

Automotive Service Advisor

Laurel, MD · On-site

Role Summary Ourisman Automotive Group is seeking a motivated and customer-focused Service Advisor ... Should you require accommodation during the interview process, please advise the hiring manager ...

Ourisman Hyundai

Automotive Service Advisor

Laurel, MD · On-site

$30K/yr

Role Summary Ourisman Automotive Group is seeking a motivated and customer-focused Service Advisor ... Should you require accommodation during the interview process, please advise the hiring manager ...

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Automotive Service Advisor Manager information

What is an automotive service advisor manager?

An Automotive Service Advisor Manager is a professional responsible for overseeing the service advisors in an auto repair shop or dealership. They ensure that customers receive excellent service, manage the workflow between customers and technicians, and handle administrative tasks such as scheduling and reporting. This role often includes training service advisors, resolving escalated customer issues, and working to improve overall service department efficiency and profitability.

What are the key skills and qualifications needed to thrive as an automotive service advisor manager, and why are they important?

To thrive as an Automotive Service Advisor Manager, you need a solid understanding of automotive systems, customer service experience, and often a background in business management or related certifications. Familiarity with dealership management systems (DMS), repair order software, and manufacturer training programs is typically required. Strong leadership, problem-solving, and communication skills help you effectively manage teams and exceed customer expectations. These abilities ensure efficient operations, high customer satisfaction, and the overall success of the service department.

What are some common challenges automotive service advisor managers face when balancing customer satisfaction with operational efficiency?

Automotive Service Advisor Managers often need to balance delivering excellent customer service with maintaining workshop productivity and meeting revenue targets. One common challenge is managing customer expectations regarding repair timelines or costs while ensuring technicians have the time and resources needed to perform quality work. Effective communication, strong organizational skills, and the ability to prioritize tasks are crucial for overcoming these challenges. Additionally, fostering a collaborative environment between advisors, technicians, and parts staff helps streamline workflow and improve both customer satisfaction and shop efficiency.

What is the difference between Automotive Service Advisor Manager vs Automotive Service Advisor?

AspectAutomotive Service AdvisorAutomotive Service Advisor Manager
CredentialsHigh school diploma, certifications like ASE or manufacturer-specific trainingSame as Service Advisor, plus leadership or management training
Work EnvironmentCustomer service, dealership or repair shop settingOversees Service Advisors, manages team, in similar dealership or repair shop environment
ResponsibilitiesCommunicates repair needs, estimates costs, schedules serviceSupervises Service Advisors, ensures customer satisfaction, manages workflow

The main difference is that an Automotive Service Advisor handles customer interactions and service estimates, while an Automotive Service Advisor Manager oversees the team, manages operations, and ensures overall service quality within the dealership or repair shop.

What are the most commonly searched types of Automotive Service Advisor jobs in Washington?

The most popular types of Automotive Service Advisor jobs in Washington are:

What cities in Washington are hiring for Automotive Service Advisor Manager jobs?

Cities in Washington with the most Automotive Service Advisor Manager job openings:

Automotive Service Advisor Manager jobs near you

Automotive Service Advisor

Nealey Tire & Auto

Rockville, MD • On-site

$125K/yr

Full-time

Medical, Retirement

Re-posted 2 days ago

Job description

Automotive Service Advisor
Who Thrives Here | Service Advisor Qualifications
Our elite Service Advisors are more than just "order takers"-they are disciplined sales professionals who thrive in a fast-paced, high-volume environment. We have found that the most successful candidates often come from these high-intensity backgrounds and have the following qualifications:
  • Automotive Service Advisors: Individuals with 3+ years of experience in a high performing and/or high volume automotive repair shop.
  • Former Collegiate Athletes: Individuals who bring mental toughness, a competitive edge, and extreme coachability.
  • Dealership Pros: Experienced Service Advisors looking to escape the corporate grind for an independent shop culture and a tight-knit team.
  • Sales Powerhouses: Professionals from any industry who love performance-based compensation and "hitting the numbers."
  • Car Enthusiasts: People who possess a genuine passion for the industry and can speak the language of the bay.

We value hunger, radical accountability, and the relentless drive to master a proven sales system.
Qualifications
  • Individuals with 3+ years of experience as an Automotive Service Advisor, Service Writer, or in Automotive Sales
  • Have a valid driver's license
  • Individuals who are comfortable working in a performance-based environment where a portion of their compensation is tied to sales targets and KPIs
  • Individuals who have high energy and are consistently punctual in a fast-paced shop environment
  • Individuals who demonstrate mental toughness and coachability

What You'll Do | Service Advisor Requirements
As a Service Advisor, you are the "face of the franchise." You aren't just selling repairs; you are building trust and managing the front-of-house experience. Your daily focus includes:
  • Own the Guest Experience: Lead the customer journey from the initial greeting to the final vehicle delivery with authority and professionalism.
  • Master the Write-Up: Accurately manage service orders with speed and precision to ensure no detail is missed.
  • Consultative Sales: Deliver clear, confident recommendations that help customers make informed decisions about their vehicle's health.
  • Technical Synergy: Partner closely with Technicians to keep shop workflow optimized and production moving.
  • Value-Based Upselling: Educate customers on preventative maintenance and maximize every repair order through expert communication.
  • Process Discipline: Execute our proven service process to ensure consistency, profitability, and five-star reviews.

What's in It for You - Benefits
This isn't just a job - this is a career-building opportunity with a fast-scaling company that offers industry-leading benefits:
  • TOP EARNERS MAKE $125K+: Highly competitive base salary, aggressive performance bonuses, and a 401(k) with up to 4% matching
  • Elite Professional Coaching: Access to high-level training to ensure you are constantly advancing
  • 5-DAY WORK WEEK for a reliable work-life balance
  • Operational Excellence: Top-tier management that leads with positivity and extreme efficiency
  • Total Security: Comprehensive healthcare benefits for you and your family
  • Culture & Perks: A fast-growing independent shop with a family environment, culture of accountability, teamwork, respect, and Free Lunch Fridays

At Nealey Tire & Auto in Rockville, MD, we don't just talk about growth - we live it. If you're hungry to learn, build, and win, this is where you belong.
About Us
At Nealey Tire & Auto, we're not just fixing cars- we're building one of the most respected and fastest-growing automotive service companies in Maryland. With five thriving locations (and more on the way), we've built a reputation on integrity, performance, and a proven system that delivers results.
We're looking for an Automotive Service Advisor who wants to be rewarded for their output. If you are punctual, energetic, and ready to win, you'll fit right in.

Apply