Automotive Quality Manager Jobs in Spring Green, WI

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• Completes all aspects of the “Kayser Walk Around Process”
• Utilizes Kayser’s CRM software and the most current form of a Kayser Purchase Proposal.
• Approaches, greets with standard greeting, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
• Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
• Explains fully product performance, application, and benefits to prospects.
• Describes all optional equipment available for customer purchase.
• Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.
• Utilizes dealership CRM software to follow-up with and maintain all prospects.
• Exhibits high level of commitment to customer satisfaction.
• Knows and understands the federal, state, and local laws which govern retail automotive sales.  
• Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
• Attends product and sales training courses as requested by Sales Manager.
• Keeps abreast of new products, features, accessories, etc. and their benefits to customers.
• Ensures that the Sales Manager has an opportunity to meet each customer.
• Turns 100 percent of closed deals to Finance and Insurance Manager, along with properly completed paperwork (insurance information, trade title, etc.)
• Writes complete sales orders and processes paperwork in accordance with established dealer policies.
• Delivers vehicles to customers, ensuring that the customer understands the vehicle’s operating features, warranty, and paperwork.

• Introduces customers to Service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership’s Service department.
• Follows up on all post-delivery items, “we-owes”, and special requests to be sure that all customers’ expectations are met.
• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Maintains professional appearance.
• Assists the Sales Manager/General Manager with other projects and duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be self-motivated with a positive attitude.
• Must have a competitive spirit.
• Must have a strong work ethic.
• Strong customer service or sales background preferred.

• A Wisconsin sales license must be maintained.
• A valid driver’s licenses must be maintained with an acceptable driving record.
• GM certifications must be maintained at the minimum level.

Kayser Chevrolet, Inc. : About Us

Customers: The focus of everything we do.  Employee Involvement: Our way of life.  Integrity: Must never be compromised! Kayser began selling and servicing cars back in 1925 and has grown to sell Chrysler, Dodge, Jeep, Ram, Chevrolet, GMC, Buick, Isuzu Trucks, Ford and Lincoln brands in eight locations in these great communities: Sauk Prairie, Pulaski, Oconto Falls, Watertown, Janesville and Madison.  We've been doing business in Wisconsin for over 95 years because people trust us.  Come experience it for yourself. 

Kayser Chevrolet, Inc. has been dedicated to finding the area’s top talent and we now have a great opportunity for you to join our team! To learn more about the company, the opportunity, or to formally apply for this position, please visit us online at: www.kayserchevrolet.com/KayserCareers.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.