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Automotive Fixed Operations Manager Jobs in Lansing, MI

Belle Tire

Automotive Retail Assistant Manager

Lansing, MI · On-site

$50K - $65K/yr

As an Assistant Manager at Belle Tire, you support the Store Manager in leading daily operations to ... Work Environment This position is based within a tire and automotive service retail store. Varying ...

Team Industrial Services

Assistant Ops Manager

Lansing, MI · On-site

$60 - $70/hr

Our commitment to operational excellence, innovation, and employee development has recently earned ... Minimum 3 years experience in the automotive or industrial cleaning industry; * The ability to ...

Air Lift Company

Senior Project Manager

Lansing, MI · On-site

Senior Project Manager Air Lift Company, a third-generation family-owned company, was founded in ... operational, or business transformation initiatives; aftermarket automotive industry experience ...

Air Lift Company

Senior Project Manager

Lansing, MI · On-site

Senior Project Manager Air Lift Company, a third-generation family-owned company, was founded in ... operational, or business transformation initiatives; aftermarket automotive industry experience ...

Air Lift Company

Senior Project Manager

Lansing, MI · On-site

$110 - $160/hr

Full Time Lansing, MI, US Senior Project Manager Air Lift Company, a third-generation family-owned ... operational, or business transformation initiatives; aftermarket automotive industry experience ...

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Automotive Fixed Operations Manager information

See Lansing, MI salary details

$33.5K

$66.3K

$112.1K

How much do automotive fixed operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for automotive fixed operations manager in Lansing, MI is $66,250.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,100.00 and $79,600.00 per year, depending on experience, location, and employer.

What is an automotive fixed operations manager?

An Automotive Fixed Operations Manager oversees the service, parts, and body shop departments within a car dealership or automotive service center. Their primary responsibilities include managing staff, optimizing department efficiency, ensuring customer satisfaction, developing budgets, and implementing best practices for profitability and growth. They also coordinate between departments to improve workflow and ensure compliance with industry standards. This role is crucial for maintaining the dealership’s reputation and financial success.

What are the key skills and qualifications needed to thrive as an automotive fixed operations manager?

To thrive as an Automotive Fixed Operations Manager, you need strong leadership abilities, in-depth automotive service knowledge, and experience in managing service, parts, and body shop operations—often supported by an associate's or bachelor's degree in business or automotive technology. Familiarity with dealership management systems (DMS), scheduling software, and industry certifications such as ASE or manufacturer-specific credentials is typically required. Outstanding customer service, problem-solving skills, and effective communication set top performers apart in this role. These skills are crucial for optimizing operational efficiency, ensuring customer satisfaction, and driving profitability within the dealership’s fixed operations departments.

What are some common challenges automotive fixed operations managers face in balancing service profitability and customer satisfaction?

Automotive Fixed Operations Managers often navigate the challenge of meeting profitability targets while ensuring high levels of customer satisfaction in service and parts departments. This requires optimizing workflow efficiency, managing labor costs, and maintaining inventory without compromising service quality. Additionally, they must foster strong communication between technicians, advisors, and customers to prevent misunderstandings and improve the overall customer experience. Regular training and process improvements are key strategies used to address these challenges and drive both financial and customer service goals.

What is the difference between Automotive Fixed Operations Manager vs Service Advisor?

AspectAutomotive Fixed Operations ManagerService Advisor
Primary RoleOversees service department operations, manages staff, and ensures profitabilityActs as the main point of contact for customers, explains repairs, and recommends services
Required CredentialsExperience in automotive service, management skills, often ASE certificationsAutomotive knowledge, excellent communication skills, often ASE certifications
Work EnvironmentService department management, administrative tasks, team supervisionCustomer service, sales, and technical explanation in the service lane

The Automotive Fixed Operations Manager focuses on managing the entire service department, including staff and profitability, while the Service Advisor primarily interacts with customers, explaining repairs and recommending services. Both roles require automotive knowledge and certifications, but their responsibilities and daily activities differ significantly.

What job categories do people searching Automotive Fixed Operations Manager jobs in Lansing, MI look for?

The top searched job categories for Automotive Fixed Operations Manager jobs in Lansing, MI are:

What cities near Lansing, MI are hiring for Automotive Fixed Operations Manager jobs?

Cities near Lansing, MI with the most Automotive Fixed Operations Manager job openings:

Automotive Fixed Operations Manager jobs near you

Dealer Operations Specialist

MSX International

Lansing, MI • On-site, Remote

Full-time

Re-posted 22 days ago

MSX International rating

7.7

Company rating: 7.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

176th of 500 rated business services

Job description

Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description
At MSX you'll be working with dealerships to grow fixed operations profitability and increase customer retention, through exceptional experience. As a Dealership Operations Specialist, you'll have the autonomy to run your territory, the support of a collaborative team, and the satisfaction of knowing your work makes a measurable impact for dealers and customers.
Make a Difference
As Dealership Operations Specialist at MSX, you will be on the frontlines helping dealerships enhance customer experience, increase efficiency, maximize parts inventory, achieve sales objectives and resolve warranty issues.
This role is perfect for someone who loves building relationships, teaching and sharing knowledge, enjoys problem solving, and takes pride in helping teams succeed.
What You'll Do
  • Build Relationships: Work with assigned dealers (approximately 30-40), dealer operators, dealer managers, regional offices and zone teams to achieve common goals.
  • Have a Consumer Mindset: Evaluate the dealership's service customer experience based on customer data and observations and assist in continuous improvements / problem resolution to build customer loyalty, including CSI performance, service lead close rates, etc.
  • Be a Marketeer: Work with dealership and digital district manager (if applicable) to analyze marketing and merchandising plan, including dealership's digital presence, against OEM brand direction, current market trends and dealership's customer needs to identify business opportunities.
  • Grow the Business: Achieve sales objectives for district by consulting with dealerships on how to grow their fixed operations and maximize the OEM Parts program
  • Leverage Data and Technology: Thoroughly prepare for each remote standardized dealer contact by identifying dealer priorities/needs, reviewing relevant reports, and preparing an agenda and presentation that addresses OEM and the dealer's sales, retention and revenue priorities

Qualifications
  • Confident and skilled communicator. Ability to establish rapport with others by initiating and leading conversations to make others feel comfortable. An active listener with exception verbal and written communication skills.
    • Experience in delivering data-driven presentations to all levels of dealership management
  • Previous customer service experience. Is creative in problem resolution and demonstrates the ability to think "out of the box", makes it a priority to solve the customer issues.
  • Analytical mindset. Understanding of metrics and reports and the story they tell.
  • Natural teaching approach-always looking for ways to make things better.
  • Friendly and positive attitude with customers and co-workers.
  • Ability to multi-task in a busy environment. Able to work independently and with other team members.
  • Technology savvy. Ability to leverage technology to have purposeful and productive remote meetings.
  • Proficiency at Microsoft Office (Word, Excel, PowerPoint, Outlook and Teams)
  • Passion to make a difference and succeed.

Additional Information
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

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