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Automotive Counter Professional Jobs in Michigan

Feldman Automotive

Parts Counter Sales

New Hudson, MI · On-site

... professional growth and development. If you are passionate about customer service and have a keen interest in automotive parts, we encourage you to apply. We are an equal opportunity employer and ...

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Automotive Counter Professional information

What is an automotive counter professional?

An Automotive Counter Professional is a specialist who assists customers in automotive parts stores, garages, or dealerships by identifying, locating, and selling the appropriate vehicle parts and accessories. They provide expert advice, answer technical questions, and ensure customers get the correct parts for their vehicles. This role requires strong automotive knowledge, customer service skills, and the ability to use inventory management systems. Automotive Counter Professionals often interact with both retail customers and professional mechanics, playing a key role in the automotive supply chain.

What are the key skills and qualifications needed to thrive as an automotive counter professional?

To thrive as an Automotive Counter Professional, you need strong automotive parts knowledge, customer service expertise, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, parts catalog software, and inventory management tools is essential. Excellent communication, problem-solving abilities, and attention to detail are standout soft skills in this role. These skills and qualities ensure accurate parts identification, efficient transactions, and high customer satisfaction in a fast-paced retail or service environment.

What are some common challenges faced by automotive counter professionals, and how can they be effectively managed?

Automotive Counter Professionals often face challenges such as handling a high volume of customer requests during peak hours, accurately identifying and sourcing the correct parts, and keeping up with constantly updating product catalogs. To effectively manage these challenges, it’s important to stay organized, leverage inventory management systems, and maintain open communication with both customers and the service team. Additionally, ongoing product training and building strong relationships with suppliers can help ensure quick and accurate service, making the job smoother and more rewarding.

What is the difference between Automotive Counter Professional vs Automotive Parts Specialist?

AspectAutomotive Counter ProfessionalAutomotive Parts Specialist
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications optional
Work EnvironmentRetail auto parts store, customer service focusAuto parts store, inventory management
Employer & IndustryAuto parts retailers, service centersAuto parts suppliers, repair shops
Search & Comparison IntentCustomer service, sales, parts orderingInventory, product knowledge, parts sales

Automotive Counter Professionals primarily focus on assisting customers, taking orders, and providing product information in retail settings. Automotive Parts Specialists often have a deeper product knowledge, handling inventory and technical details. While both roles involve customer interaction and parts knowledge, the Counter Professional emphasizes sales and service, whereas the Parts Specialist emphasizes technical expertise and inventory management.

What are popular job titles related to Automotive Counter Professional jobs in Michigan?

For Automotive Counter Professional jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Automotive Counter Professional jobs in Michigan look for?

The top searched job categories for Automotive Counter Professional jobs in Michigan are:

What cities in Michigan are hiring for Automotive Counter Professional jobs?

Cities in Michigan with the most Automotive Counter Professional job openings:

Automotive Counter Professional jobs near you

Automotive Parts Counter Sales

Livonia, MI • On-site

AUTO WARES INC GROUP
See more jobs at AUTO WARES INC GROUPexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

PositionAutomotive Parts Counter SalesHoursFULL TIME: 35+ HrsLocationMi- LivoniaAvailable DescriptionOur Auto Value store of Livonia, MI is currently seeking a person for a Full-Time local Counter Sales position. This is an in-store sales/customer service position with many training opportunities for advancement. Looking for someone  experienced in automotive sales .
Job Description
A Counter Sales position is the front line sales positions for all of our Auto-Wares Company Stores. We are looking for energized personalities with outstanding communication skills. Planning for your success, Auto Wares arms all Counter persons with multiple training opportunities and other tools to ensure that they are providing the best service to our customers.
Responsible for store customer service through:
•    Customer Satisfaction: Attitude and Focus
•    Interest in Continuous Education in Auto Care
•    Drive to Capture and Complete all Sales
•    Ability to Multi Task and Operate Computer Cash Systems
•    Outstanding Communication with Customer Service Follow-Up
•    Handle Yourself as a Professional and Set an Example
•    Ability to Operate Computer Systems
•    Always Informing the Customer What You Can Do For Them
•    Processing Returns Promptly and Accurately (No Hassles)
•    Work with Delivery System for Top Notch Service.
•    Notify Manager of any Problems with Customers
•    Maintain Store Appearance (Clean & Organized)
•    Help Train Less Experienced Team Members.
•    Keep Management Informed of Competition
We offer a competitive compensation package, which includes:
Health, Dental and Vision plans
Paid Vacation and bonus program.
Tuition Reimbursement
401k with company match         
Free short term disability
Employee Assistance ProgramRequirementsJob Requirements:
•    Valid Driver’s License
•    No Major Violations and only one minor violation in last three years.
•    Must be at Least 18 Years of Age
•    Pass Physical & Drug Screen
•    Able to lift and Carry up to 50 Pounds with Both Arms.
•    Preferred Experience in Automotive Car Care
Auto-Wares Group of Companies is family owned and operated in Michigan, Illinois, Indiana, Ohio and Wisconsin with values focused on providing you with all your automotive aftermarket part needs and exceptional customer service. Founded in 1976 with humble beginnings in Grand Rapids, MI, Auto-Wares has grown into a substantial distribution network specializing in extensive inventory, product knowledge, and full service programs. We support nearly 500+ Auto Parts Stores, 700+ AVBTB Certified Service Centers and 36,000+ Wholesale Accounts in the Midwest.  Whether you're a customer, vendor, or employee, we like to think of you as more than business partners, you’re part of our family. Working for Auto-Wares means more than simply taking a job; it means you are investing in your future. We have been recognized for our focus on employee career development and education as the recipient of the 2021 Auto Care Career and Education Award from the Auto Care Association.
With the Covid-19 Pandemic, employee and community safety is our number one concern. Auto-Wares provides employees with disinfectant, gloves, masks, and hand sanitizer, please visit: https://autowares.com/covid/ for more information.
Listed by: NicolePosted11/30/22
Internal Use:Job ID: 73941 Group: CSG Submitted by: Nicole Blair
Reply to:
Nicole Blair
Nicoleb@autowares.com (initial application info will be emailed here)

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