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Auto Insurance Customer Service Representative Jobs in Texas

The Jonus Group

Personal Insurance CSR

Dallas, TX · On-site

$55K - $70K/yr

... insurance accounts, ensuring exceptional service delivery, and maintaining accurate policy ... Gather necessary information to prepare quotes for home, auto, renters, umbrella, recreational ...

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Auto Insurance Customer Service Representative information

What does an auto insurance customer service representative do?

An Auto Insurance Customer Service Representative assists customers with their auto insurance policies by answering questions, processing claims, updating policy information, and resolving any issues or concerns. They serve as the primary point of contact between the insurance company and policyholders, providing information about coverage, billing, and policy changes. Their goal is to ensure customer satisfaction and help clients understand their insurance options and benefits.

What are the key skills and qualifications needed to thrive as an auto insurance customer service representative?

To thrive as an Auto Insurance Customer Service Representative, you need strong communication skills, knowledge of insurance products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, policy management software, and sometimes state insurance licensing are common requirements. Active listening, patience, and problem-solving abilities help representatives excel in addressing client concerns and building rapport. These competencies ensure accurate policy servicing, customer satisfaction, and compliance with industry regulations.

What are some common challenges faced by auto insurance customer service representatives, and how can they be managed effectively?

Auto Insurance Customer Service Representatives often encounter challenges such as handling high call volumes, addressing complex customer concerns, and navigating claims processes. Effective management involves staying organized, using clear communication, and leveraging internal resources or escalation protocols when needed. Regular training and support from supervisors can also help representatives stay up-to-date on policy changes and best practices, ensuring they provide accurate and empathetic service even in stressful situations.

What is the difference between Auto Insurance Customer Service Representative vs Claims Adjuster?

AspectAuto Insurance Customer Service RepresentativeClaims Adjuster
CredentialsHigh school diploma; some roles may prefer insurance licensesHigh school diploma; state licensing often required
Work EnvironmentCustomer service centers, call centers, insurance officesField and office settings, investigating claims
Employer & Industry UsageInsurance companies, agencies, customer supportInsurance companies, adjusting claims for damages
Search & Comparison IntentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement

While both roles work within the auto insurance industry, the Auto Insurance Customer Service Representative primarily handles customer inquiries and policy support, whereas the Claims Adjuster investigates and settles claims. The roles differ in responsibilities but share similar credentials and work environments.

What cities in Texas are hiring for Auto Insurance Customer Service Representative jobs?

Cities in Texas with the most Auto Insurance Customer Service Representative job openings:

Infographic showing various Auto Insurance Customer Service Representative job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Farmers Insurance Customer Service Representative

Mansfield, TX • On-site

Blake Wright Farmers Insurance
See more jobs at Blake Wright Farmers Insuranceexternal

$30K - $36K/yr

Full-time

PTO

Posted 21 days ago

Job description

Don’t wait, take the next step in your career today. Blake Wright Farmers Insurance in Mansfield, Texas, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you. No prior experience in Insurance? No problem! This is the perfect opportunity to transfer your experience to break into a new industry. You’ll have the opportunity to grow your knowledge and you’ll benefit from additional avenues for growth and advancement. We will teach you everything you need to know. Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. Apply now to join our team and our commitment to customer satisfaction and success.

Responsibilities
  • Process customer policy change requests.
  • Secure all Trailing Documents from customers.
  • Complete Evidence of Insurance requests.
  • Immediately greet all customers, entering the office, in a friendly and helpful manner.
  • Take premium payments from customers.
  • Answer incoming phone calls on the first ring.
  • Return all phone messages promptly.
Requirements
  • A Property Casualty insurance license is required.(Will help obtain)
  • Bilingual preferred (English, Spanish)
  • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
  • Must have ability to multi-task.
  • Professional phone etiquette.
  • Great Customer Service Skills.
  • Problem-Solving Capabilities.
Benefits
Paid Time Off (PTO)###Hands on Training###Mon-Fri Schedule###Licensing Assistance###Employee application lunches ###Select Paid Holiday's ###Work-Life Balance###Bonus Opportunities###