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Auto Damage Desk Appraiser Jobs (NOW HIRING)

Arbella 56 Group

Auto Damage Appraiser Senior

Wakefield, MA · On-site

$58 - $66/hr

... auto physical damage claims both in the field and at drive‑in locations. Key Responsibilities ... Negotiates completed appraisals with repair facilities to obtain agreed repair cost. * Inspect and ...

Hallmark Financial Services, Inc.

$52 - $76/hr

Desk review, shop estimate/photo review) Using the documentation available, determines the extent ... Works closely with Casualty and Auto Physical Damage personnel toward the successful adjustment of ...

Wenzels Auto Body

Auto Damage Appraiser

Pocasset, MA · On-site

Job Type Full-time Description We are seeking a detail-oriented Auto Body Repair Planner to join our team. The ideal candidate will be responsible for planning, organizing, and overseeing the repair ...

O'Malley's Truck & Autobody Corp

Be Seen First

Automotive Appraiser

Charlton, MA · On-site

$70K - $72K/yr

Seeking Licensed Auto Appraiser to inspect damaged vehicles and preparing accurate repair estimates. Responsibilities include evaluation vehicle damage, determining necessary repairs and estimating ...

O'Malley's Truck & Autobody Corp

Be Seen First

Automotive Appraiser

Charlton, MA · On-site

$70K - $72K/yr

Seeking Licensed Auto Appraiser to inspect damaged vehicles and preparing accurate repair estimates. Responsibilities include evaluation vehicle damage, determining necessary repairs and estimating ...

WENZELS AUTO BODY INC

Auto Damage Appraiser

Pocasset, MA · On-site

$60K - $90K/yr

We are seeking a detail-oriented Auto Body Repair Planner to join our team. The ideal candidate will be responsible for planning, organizing, and overseeing the repair process for vehicles, ensuring ...

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Auto Damage Desk Appraiser information

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How much do auto damage desk appraiser jobs pay per year?

As of Sep 5, 2026, the average yearly pay for auto damage desk appraiser in the United States is $67,979.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $76,000.00 per year, depending on experience, location, and employer.

What is an auto damage desk appraiser?

An Auto Damage Desk Appraiser evaluates vehicle damage remotely using photos, estimates, and claims reports to determine repair costs for insurance claims. They collaborate with body shops, policyholders, and field appraisers to ensure accurate assessments and fair settlements. This role requires knowledge of vehicle repair processes, estimating software, and insurance policies. Strong attention to detail and communication skills are essential for negotiating and finalizing claims efficiently.

What does an auto damage desk appraiser do?

A typical day for an Auto Damage Desk Appraiser involves reviewing photos and reports of vehicle damage, preparing accurate repair estimates using specialized software, and collaborating with insurance adjusters, repair facilities, and sometimes customers by phone or email. You will spend most of your time at a desk, analyzing digital information rather than performing physical inspections. Success in this role often depends on your ability to process a steady volume of claims efficiently while maintaining attention to detail. Team members may regularly consult each other on challenging claims or unique repair issues, fostering a collaborative and supportive environment.

What are the key skills and qualifications needed to thrive as an auto damage desk appraiser?

To thrive as an Auto Damage Desk Appraiser, you need expertise in automotive repair processes, damage assessment, and insurance procedures—typically supported by relevant experience or technical training. Familiarity with estimating software like CCC One or Audatex, as well as basic knowledge of claim management systems, is commonly required. Attention to detail, strong analytical thinking, and effective written and verbal communication skills set top performers apart. These abilities are crucial for ensuring accurate claim evaluations, efficient workflow, and high customer satisfaction in a virtual appraisal environment.

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Auto Damage Desk Appraiser jobs near you
Infographic showing various Auto Damage Desk Appraiser job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $67,979 per year, or $32.7 per hour.

Auto Damage Appraiser Senior

Arbella Insurance Group

Wakefield, MA • On-site

Full-time

Re-posted 9 days ago

Key responsibilities

  • Inspect vehicles for collision and comprehensive damage, including non-drivable and non-repairable vehicles, and prepare accurate repair estimates.

  • Negotiate repair costs with repair facilities, authorize supplement repairs, and ensure repair quality and compliance through re-inspections.

  • Collaborate with team members to facilitate timely appraisals, manage work assignments, and provide guidance and mentorship to less experienced appraisers.

Arbella Insurance rating

9.0

Company rating: 9.0 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

38th of 315 rated insurance

Job description

Why Arbella?
At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.
Other perks include:
• On-site gym and fitness classes and one-on-one personal training
• On-site nurse, nutritional counseling, and mental health resources
• Full-service cafeterias
• Free shuttle service to Quincy Adams T Station
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and
more
• A company committed to community: volunteer opportunities, employee-led community efforts,
and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other
Arbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.
It's no wonder our employees have voted Arbella one of the Boston Business Journal's "Best Places to Work" every year since 2009!
Working independently inspects and prepares estimates for repair of 1st and 3rd party auto physical damage claims both in the field and at drive-in locations. Appraisal assignments will be of moderate to high complexity, inclusive of non-drivable, non-repairable vehicles and heavy equipment. Appraisers will prepare total loss evaluations, considering vehicle condition and research into market values. Collaborates with team to provide coverage and facilitate the timely completion of appraisals in keeping with customer experience and department expectations. Subject matter expert for claim team on repair disputes, repair facility charges and potential fraud. Mentors new appraisers, provides on-site Branch Claim Office guidance for claim staff and assists with the onboarding of new Claim employees.
Key Responsibilities:
  • Completes a thorough inspection of 1st and 3rd party vehicles for collision/comprehensive damage in accordance with Arbella guidelines with a high degree of accuracy.
  • Negotiates completed appraisals with repair facilities to obtain agreed repair cost. Inspect and authorize supplement repairs as necessary to ensure quality service and thorough repair of vehicle damage.
  • Completes re-inspections of repaired vehicles for repair compliance, in accordance with paid repair estimates.
  • Prepares accurate and timely estimates for the repair of vehicle damage. Estimates should include photographic/video documentation of the vehicle including the subject damage and any prior damage.
  • Effectively manages work assignments, including the scheduling of appointments with customers and repair facilities, ensuring that estimates are prepared timely, following vehicle inspection.
  • Identify potential fraud and inconsistencies between the loss description and the physical damage, alerting the Primary Claim owner of any concerns.
  • Provides the highest level of service and value to the customer, including flexibility in scheduling of appointments, returning telephone/email/text message inquiries timely and professionally.
  • Participates in a program of self-education through observing repair work and keeping abreast of new repair techniques and procedures.
  • Maintain strong intradepartmental collaborative/working relationships, professional and timely communication and responsiveness, with a focus on teamwork.
  • Act as a subject matter expert for claim professionals on repair timeframes, delays and reasonable repair facility charges. Spends time within BCO to provide appraiser presence, develop & build relationships.
  • Work with repair/towing facility to secure advance charges for non-repairable vehicles, completing vehicle pick-up request and notifying the relevant parties of the vehicles status.
  • Demonstrate flexibility in regional assignments, assists with overflow and volume fluctuations in adjacent workgroups, work days (Saturday) and demands associated with catastrophic (CAT) events.
  • Acts as mentor, providing guidance to newer/less experienced appraisers, acting as a resource, provides support and facilitates learning.
  • Performs other related duties as required.

Key Requirements:
  • Education equivalent to an associate degree, or high school diploma supplemented by educational course work in auto or engine repair, or the equivalent in related work experience.
  • On the job/technical physical damage estimating experience 5+ years, with demonstrated industry/repair knowledge.
  • Demonstrates strong technical knowledge and skills consistent with requirements of the ADA position.
  • Demonstrates effective interpersonal communication skills, written and oral.
  • Proactively seeks opportunities to assist team/team members outside of assigned region or territory to meet business need and drive exception customer experience.
  • Maintains positive and professional working relationships with co-workers, peers and others within the organization. Demonstrate ability to collaborate effectively, maintain positive working relationships and work with others to achieve department goals.
  • Exhibits exceptional customer service, collaboration and time management skills.
  • Supports the development and learning for new appraisers, acting as a mentor and resource.
  • Maintains a customer focus, demonstrating flexibility to meet customer needs/expectations, leveraging technology and communication to provide an exceptional customer experience.
  • Demonstrates working knowledge of personal auto policy language and workflow/processes of an auto physical damage claim.
  • Successfully completes required in-house training, participates in on-site training at repair shops, and completes required industry training and certifications.
  • Maintains a valid driver's license (in good standing) and a current appraiser license.

Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $75,000 ($39.79 an hour) - $80,000 ($42.45 an hour) based on a variety of factors including, but not limited to, relevant skills and experience.
Please note: The advertised pay range is not a guarantee or promise of a specific wage.
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