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Auto Bdc Training Jobs in Madison, WI (NOW HIRING)

Kunes Auto Group

Automotive BDC Manager

Madison, WI · On-site

Description AUTOMOTIVE BDC MANAGER Unlimited Earning Potential | Career Growth | Paid Training Why Kunes Auto Group? At Kunes Auto Group, we believe great people build great dealerships. We're ...

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Auto Bdc Training information

See Madison, WI salary details

$9

$18

$29

How much do auto bdc training jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for auto bdc training in Madison, WI is $18.20, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $19.38 per hour, depending on experience, location, and employer.

What is Auto BDC training?

Auto BDC training refers to specialized training programs designed for Business Development Center (BDC) staff in automotive dealerships. These programs teach employees how to handle customer inquiries, schedule appointments, follow up on leads, and use dealership CRM software effectively. The goal is to improve communication with customers, increase appointment show rates, and boost overall sales and service performance. Auto BDC training often includes phone skills, email etiquette, and best practices for customer relationship management.

What are the key skills and qualifications needed to thrive in Auto BDC training?

To thrive in Auto BDC (Business Development Center) Training, you need strong customer service skills, sales acumen, and a basic understanding of automotive products, often supported by prior experience in customer-facing or call center roles. Familiarity with CRM systems, phone and email communication tools, and dealership management software is typically required. Outstanding communication, active listening, and resilience under pressure help individuals excel in engaging customers and generating leads. These skills ensure effective customer interactions, maximize sales opportunities, and contribute to the overall success of automotive dealerships.

What are some common challenges faced by professionals working in Auto BDC training, and how can they be addressed?

Professionals in Auto BDC (Business Development Center) training often face challenges such as maintaining high engagement levels among trainees, adapting to varying levels of experience, and keeping up with evolving dealership technologies. To address these challenges, trainers should employ interactive teaching methods, customize training materials based on the audience's experience, and stay current with automotive CRM and communication tools. Building strong relationships with dealership teams and soliciting regular feedback also helps ensure training remains relevant and effective.

What is the difference between Auto Bdc Training vs Auto Sales Associate?

AspectAuto Bdc TrainingAuto Sales Associate
CredentialsTraining programs, certifications in BDC operationsHigh school diploma, sales experience often preferred
Work EnvironmentOffice setting, call centers, administrative tasksShowroom, dealership floor, direct customer interaction
Industry UsageUsed to train BDC staff for lead management and customer follow-upEngages directly with customers to sell vehicles

Auto Bdc Training focuses on preparing staff for BDC roles involving lead management and customer follow-up, typically in an office environment. Auto Sales Associates interact directly with customers to sell vehicles, often working on the dealership floor. While both roles are essential in auto sales, Auto Bdc Training emphasizes administrative and communication skills, whereas Auto Sales Associates focus on sales and customer engagement.

Auto Bdc Training jobs near you

Automotive BDC Manager

Kunes Auto Group

Madison, WI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Kunes Auto Group rating

5.4

Company rating: 5.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

138th of 155 rated car dealerships

Job description

Description

AUTOMOTIVE BDC MANAGER

Unlimited Earning Potential | Career Growth | Paid Training


Why Kunes Auto Group?

At Kunes Auto Group, we believe great people build great dealerships. We're committed to servant-minded leadership, investing in our team members, and creating opportunities for long-term career growth.

As one of the fastest-growing automotive dealership groups in the Midwest with more than 40 locations, we provide the training, support, and resources to help you succeed-whether you're an experienced professional or coming from another hands-on, customer-focused career.

Why Team Members Choose Kunes

  • Paid Training and Ongoing Professional Development
  • Career Growth Opportunities Across 40+ Dealerships
  • Comprehensive Benefits Package
  • Supportive Leadership and Team Environment
  • Opportunity to Make a Difference in the Communities We Serve

Position Summary

Kunes Auto Group is seeking a sharp, organized, and energetic BDC (Business Development Center) Manager to lead our team of BDC Representatives. In this hands-on leadership role, you'll oversee inbound and outbound calls, internet leads, and equity mining efforts-directly managing a team of reps while creating a positive, productive, and professional work environment that impacts store performance and customer experience. 


Compensation

  • Salary + Performance Bonus Opportunities


Benefits

Eligible team members may receive:

  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan with Company Match
  • Paid Time Off
  • Life Insurance
  • Employee Assistance Program
  • Daily Pay Options
  • Employee Discounts on Vehicles, Parts, and Service
  • Ongoing Training and Professional Development
  • Career Advancement Opportunities Throughout Kunes Auto Group

Requirements

 Responsibilities

  • Lead and develop the BDC team-hiring, coaching, and motivating reps who report directly to you
  • Handle incoming sales and service calls as needed
  • Monitor call recordings and coach reps for quality and effectiveness
  • Manage internet leads and dealership CRM manifest follow-up
  • Make outbound prospecting and appointment reminder calls
  • Oversee no-show follow-ups, CSI calls, and service drive opportunities
  • Collaborate with Sales Managers and GMs on showroom traffic and strategy
  • Review and approve bonus/commission numbers for reps


Qualifications

  • 1+ years of experience in automotive BDC, appointment setting, or call center management required; prior BDC management/ leadership experience strongly preferred
  • Automotive retail or service department experience preferred
  • Strong communication, organization, and team leadership skills
  • Proven ability to coach, motivate, and hold a team accountable
  • Comfortable working with CRMs, lead management systems, and dealership tools
  • Familiarity with equity mining tools and service-to-sales strategies a plus
  • Bilingual a plus
  • Sales license required (WI)


Join the Kunes Team

If you're looking for a career with professional growth and a company that invests in its people, we'd love to meet you. Apply today and start your career with Kunes Auto Group. 

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