The Role: We're looking for a friendly, organized, and results-driven BDC Manager to be the point ... Attend product and sales training as requested by GM. * Attend sales meetings * Maintain a ...
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The Role: We're looking for a friendly, organized, and results-driven BDC Manager to be the point ... Attend product and sales training as requested by GM. * Attend sales meetings * Maintain a ...
Sales BDC
Las Vegas, NV · On-site
Training is provided! Do you enjoy helping people? Do you want to start on the path to your career? Apply today and join the CardinaleWay! Responsibilities: * Answer customer calls and establishes ...
Sales BDC
Las Vegas, NV · On-site
Training is provided! Do you enjoy helping people? Do you want to start on the path to your career? Apply today and join the CardinaleWay! Responsibilities: * Answer customer calls and establishes ...
Auto Bdc Training information
What is Auto BDC training?
Auto BDC training refers to specialized training programs designed for Business Development Center (BDC) staff in automotive dealerships. These programs teach employees how to handle customer inquiries, schedule appointments, follow up on leads, and use dealership CRM software effectively. The goal is to improve communication with customers, increase appointment show rates, and boost overall sales and service performance. Auto BDC training often includes phone skills, email etiquette, and best practices for customer relationship management.
What are the key skills and qualifications needed to thrive in Auto BDC training?
To thrive in Auto BDC (Business Development Center) Training, you need strong customer service skills, sales acumen, and a basic understanding of automotive products, often supported by prior experience in customer-facing or call center roles. Familiarity with CRM systems, phone and email communication tools, and dealership management software is typically required. Outstanding communication, active listening, and resilience under pressure help individuals excel in engaging customers and generating leads. These skills ensure effective customer interactions, maximize sales opportunities, and contribute to the overall success of automotive dealerships.
What are some common challenges faced by professionals working in Auto BDC training, and how can they be addressed?
Professionals in Auto BDC (Business Development Center) training often face challenges such as maintaining high engagement levels among trainees, adapting to varying levels of experience, and keeping up with evolving dealership technologies. To address these challenges, trainers should employ interactive teaching methods, customize training materials based on the audience's experience, and stay current with automotive CRM and communication tools. Building strong relationships with dealership teams and soliciting regular feedback also helps ensure training remains relevant and effective.
What is the difference between Auto Bdc Training vs Auto Sales Associate?
| Aspect | Auto Bdc Training | Auto Sales Associate |
|---|---|---|
| Credentials | Training programs, certifications in BDC operations | High school diploma, sales experience often preferred |
| Work Environment | Office setting, call centers, administrative tasks | Showroom, dealership floor, direct customer interaction |
| Industry Usage | Used to train BDC staff for lead management and customer follow-up | Engages directly with customers to sell vehicles |
Auto Bdc Training focuses on preparing staff for BDC roles involving lead management and customer follow-up, typically in an office environment. Auto Sales Associates interact directly with customers to sell vehicles, often working on the dealership floor. While both roles are essential in auto sales, Auto Bdc Training emphasizes administrative and communication skills, whereas Auto Sales Associates focus on sales and customer engagement.
Full-time
Medical, Dental, Retirement, PTO
Posted 5 days ago
Job description
About Us:
Join a family-owned Chevrolet & GMC dealership group with over 57 years of excellence in the Southern Nevada area. Since 1969, we've been the trusted partner for customers seeking quality vehicles, outstanding service, and genuine care. We've earned the Mark of Excellence Award year after year because we believe in putting our customers first — and we extend that same commitment to our team. If you're looking for a workplace where integrity, community, and customer satisfaction matter, you've found it.
The Role:
We're looking for a friendly, organized, and results-driven BDC Manager to be the point person for internet leads, campaigns and outbound activity. The ideal candidate will be comfortable coaching team as well as handling inbound and outbound calls, setting appointments, and providing exceptional service to every customer. If you have great communication skills, attention to detail, and enjoy working in a fast-paced environment, we’d love to meet you.
What we offer:
- Health, Medical and Dental Insurance
- 401K Plan with company match
- Paid time off and vacation
- Growth opportunities
- Employee Discounts
- Family owned and operated
- Long term job security
Responsibilities:
- Promote Growth and seek out opportunities to deliver results in sales and customer satisfaction
- Interact with and assist in coaching Sales Staff to identify individual customer needs and opportunities for new/used cars sales presentations
- Work closely with Management and sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
- Complete, delegate and hold Sales Team accountable on phone calls, videos and daily follow up.
- Act as a member of the Sales Management team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles
- Track sales metrics and set goals
- Stay informed about new products, features,accessories, etc., and their benefits to customers
- Attend product and sales training as requested by GM.
- Attend sales meetings
- Maintain a professional appearance
Job Requirements:
- CRM management
- High school diploma or general education degree (GED)
- Sufficient reading skills to read, analyze, and interpret general business periodicals,professional journals, technical procedures,or governmental regulations
- Strong writing skills to write reports,business correspondence, procedure manuals, advertising copy
- Presentation skills to share information and respond to questions from groups of managers,clients, customers, and the general public
- Mathematical skills to calculate figures and amounts such as discounts, interest, commissions,proportions, percentages, area, circumference,and volume
- Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form
- Clean driving record & valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
About Pahrump Valley Auto Plaza
Sourced by ZipRecruiter
Industry
Motor vehicle manufacturing
Company size
11 - 50 Employees
Headquarters location
Pahrump, NV, US
Year founded
2004