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Roger Williams University Information Technology is hiring for an Audio Visual Technologies Specialist! Come join a collaborative team, working on a beautiful campus on Narragansett Bay. This position is perfect for a candidate with a basic background in technology support and great customer service experience. We offer the support and time to grow and advance your career!

The Audio Visual Technologies Specialist offers equipment and technical assistance for university classes and events, such as board meetings and presentations. Collaborating with their peers in the IT Support Services team, they provide initial technical support and guidance to faculty, staff, and students through various channels. Additionally, they conduct training sessions for the RWU community on classroom technology, while also managing and resolving issues with classroom technology systems and equipment.

The Information Technology Department understands and appreciates the important differences all people possess in culture, identity, perspective, and thought. Diversity makes us stronger, both as individuals and as a community. Our pledge is to help create an inclusive culture for all by providing an environment where everyone feels respected and valued.

Reporting to the IT Support Operations Manager, the Audio Visual Technologies Specialist provides campus-wide technological support including maintenance checks, event support, immediate incident response, and conducting or coordinating equipment installation and repairs. The Audio Visual Technologies Specialist assists in support of specialized learning and event spaces that require a high degree of troubleshooting skills. The Audio Visual Technologies Specialist supports and actively works to advance the current remote support and monitoring capabilities associated with classrooms and other technology-enhanced spaces, specifically in regards to networked AV over IP technologies, continuous review and updating of physical infrastructure, as well as cloud-based technologies utilized for the support of teaching, learning, and events.

Essential Functions/Characteristics

Play a key role in the daily operation of audio-video equipment, which includes, but is not limited to, performing routine maintenance (hardware and software), and training faculty, students, and technical support staff on proper operation and care of related hardware, software, and cloud-based applications and services.

Maintain an accurate inventory of technical equipment and create documentation on integrations.

Develop relationships and work with other University service providers, external vendors, and event planners to ensure the success of special events and classes.

Perform Level I support as needed in person and on phone by creating appropriate tickets to the IT portal and identifying potential resolutions.

Assist in Level II and III support for the University community in response to assigned classroom technology tickets.

Perform audio, video, and various other technical support for University sponsored events.

Participate in the development of the Department's learning space integration plans as outlined by departmental leadership.

Work with the IT Support Operations Manager to develop and implement operational goals that support departmental success.

Collaborate with all members of Information Technology department on issues, solutions, and methods of improving service and technology.

Supervise and train student employees to help support the technical services of the University.

Additional Functions

Remain updated on, and participate in, training and development opportunities that focus on emerging trends in technology, especially in relation to the classroom environment, networking, and cloud-based functions. 

This is a full-time (40 hours) PSSA Level 3 Clerical Union position.

Bachelor's degree in computer science, video or audio production, or related field.  

A minimum of two years related experience in classroom and/or event technology support, utilizing a variety of audiovisual technologies, including hardware, software, and cloud-based applications and services.

Relevant technical skills required, including troubleshooting and problem solving.

Ability to analyze, comprehend, interpret, and resolve AV, IP Networking, and IT technical problems.

Attention to detail, and ability to work under pressure in a complex, changing environment.

Customer service experience.

Effective verbal, written, and non-verbal communication skills and the ability to translate technical information into user-friendly format.

Maintain effective working relationships with faculty, staff, and students through hands-on, high-level customer service. 

Ability to work both independently and collaboratively in a team environment, while focusing on service.

Crestron Technical Institute Core Track (must obtain within the first 6 months of employment).

QSC Level 1 Certification (must obtain within the first 6 months of employment)

Preferred Qualifications

AVIXA CTS Certification

Ability to learn new hardware systems and software applications.

Ability to troubleshoot computer software and networking technologies.

Familiarity with troubleshooting Crestron AV control equipment preferred.

At the University's discretion, the education and experience prerequisites may be accepted where the candidate can demonstrate, to the satisfaction of the University, an equivalent combination of education and experience specifically preparing the candidate for success in the position.

Roger Williams University is an affirmative action/equal opportunity employer and committed to a diverse workforce. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other basis protected by applicable state and federal law. For information on our Non-discrimination policy, visit here.

RWU prohibits all forms of discrimination on the basis of sex in its education programs and activities and is required by Title IX of the Education Amendments of 1972 (Title IX) and its implementing regulations not to discriminate in such a manner. Complaints of Title IX sexual harassment should be reported to the Title IX Coordinator at the contact information listed below. Details regarding the formal complaint process can be found here: Title IX Sexual Harassment Policy and Procedures. All complaints of sexual harassment will be taken seriously and responded to promptly. TITLE IX COORDINATOR: Dr. Jen Stanley, 1 Old Ferry Road, Bristol, RI 02809 / Phone Number: (401) 254-3123 /Email Address: jstanley@rwu.edu

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