We are looking for an A/V Support Technician to deliver dependable service and technical support for commercial audiovisual environments in Norcross, Georgia. This Long-term Contract position focuses on maintaining system performance, resolving field and remote support issues, and ensuring a positive experience for client users and stakeholders. The ideal candidate brings hands-on knowledge of integrated AV technologies and a practical, service-oriented approach to troubleshooting and maintenance.
Responsibilities:
• Provide both on-site and remote technical assistance for commercial audiovisual systems at customer locations.
• Inspect, maintain, and repair installed AV equipment to support reliable day-to-day operation.
• Identify root causes of system problems involving control platforms, DSP components, conferencing tools, and other integrated technologies, then implement effective solutions.
• Communicate directly with end users and client contacts to address issues clearly, professionally, and with a strong customer-service mindset.
• Complete service documentation that captures work performed, technical findings, and recommended next steps.
• Support customers covered by ongoing service agreements and recurring maintenance programs.
• Follow established field safety practices and take part in regular safety discussions and compliance activities.
• Assist with troubleshooting related AV infrastructure components, including cabling and conferencing systems, as needed.• 3–5+ years of experience in commercial AV service, support, installation, or field engineering roles.
• Demonstrated experience working with platforms and technologies such as Crestron, Extron, Biamp, and Q-SYS.
• Strong diagnostic skills with the ability to resolve technical issues across integrated audiovisual environments.
• Comfortable working directly with customers and explaining technical information in a clear, detail-oriented manner.
• Hands-on familiarity with audiovisual systems, audio conferencing solutions, and cable assemblies.
• A valid driver’s license and a clean driving record are required.
• Industry certifications related to AV technologies are preferred, including credentials from organizations or manufacturers such as Crestron, Extron, Q-SYS, or Biamp.