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Atm Support Analyst Jobs (NOW HIRING)

Bankers Trust Company

Cards & ATM Supervisor

Des Moines, IA · On-site

$163K/yr

This position will also provide product support for the various systems and services supported by ... Serves as a Business Analyst, Project Manager and/or Subject Matter Expert on departmental projects ...

System One

ATM Consultant

Pittsburgh, PA · On-site

Work within Agile teams to design, develop, test, implement, and support technical solutions across ... Analysts, etc. * 3+ years experience acting as a client-facing lead. * In-depth knowledge of ...

System One

ATM Consultant

Pittsburgh, PA · On-site

Work within Agile teams to design, develop, test, implement, and support technical solutions across ... Analysts, etc. * 3+ years experience acting as a client-facing lead. * In-depth knowledge of ...

System One

ATM Consultant

Pittsburgh, PA · On-site

Work within Agile teams to design, develop, test, implement, and support technical solutions across ... Analysts, etc. * 3+ years experience acting as a client-facing lead. * In-depth knowledge of ...

System One

ATM Consultant

Pittsburgh, PA · On-site

Work within Agile teams to design, develop, test, implement, and support technical solutions across ... Analysts, etc. * 3+ years experience acting as a client-facing lead. * In-depth knowledge of ...

System One

ATM Consultant

Pittsburgh, PA · On-site

Work within Agile teams to design, develop, test, implement, and support technical solutions across ... Analysts, etc. * 3+ years experience acting as a client-facing lead. * In-depth knowledge of ...

System One

ATM Consultant

Pittsburgh, PA · On-site

Work within Agile teams to design, develop, test, implement, and support technical solutions across ... Analysts, etc. * 3+ years experience acting as a client-facing lead. * In-depth knowledge of ...

Bankers Trust Company

Cards & ATM Supervisor

Des Moines, IA · On-site

$163K/yr

This position will also provide product support for the various systems and services supported by ... Serves as a Business Analyst, Project Manager and/or Subject Matter Expert on departmental projects ...

Qualis1 Inc

ATM Senior Developer/Advisor

Berkeley Heights, NJ · On-site

$142K - $143K/yr

Analyze third-party application log files, perform root cause analysis, liaison with vendors ... support production teams. * Demonstrated proficiency using source control systems, such as SVN or ...

Syntricate Technologies

ATM Tester

San Francisco, CA · On-site

... supporting hardware devices and drivers testing. • Experience creating and leading group ... Analytical abilities, Strong Technical Skills, Communication skills, ability to work in a multiple ...

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Atm Support Analyst information

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How much do atm support analyst jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for atm support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is an ATM Support Analyst?

ATM Support Analysts are IT professionals responsible for maintaining, troubleshooting, and resolving technical issues related to Automated Teller Machines (ATMs). They monitor ATM networks, ensure machines are operational, coordinate repairs, and provide technical support to banks or financial institutions. Their role often involves working with both hardware and software components, addressing connectivity issues, and ensuring the security and efficiency of ATM services.

What are some typical challenges an ATM Support Analyst faces during incident resolution, and how are they addressed?

ATM Support Analysts often encounter challenges such as diagnosing hardware malfunctions remotely, resolving software errors, and managing critical service outages under tight timelines. These issues are addressed by leveraging remote monitoring tools, maintaining strong communication with field technicians, and following established escalation protocols. Collaboration with banking partners and vendors is crucial to ensure minimal downtime and a seamless customer experience.

What are the key skills and qualifications needed to thrive as an ATM Support Analyst, and why are they important?

To excel as an ATM Support Analyst, you need solid technical troubleshooting skills, knowledge of banking systems, and typically a degree in IT or a related field. Familiarity with ATM management software, network monitoring tools, and relevant certifications such as CompTIA A+ or ITIL is often required. Strong problem-solving abilities, attention to detail, and effective communication are vital soft skills for this role. These competencies ensure quick resolution of ATM issues, minimize downtime, and enhance customer satisfaction in banking operations.

What is the difference between Atm Support Analyst vs ATM Technician?

AspectAtm Support AnalystATM Technician
CertificationsIT or banking support certifications, such as CompTIA or vendor-specific trainingTechnical repair certifications, such as A+ or manufacturer-specific training
Work EnvironmentOffice-based with remote support, on-site troubleshooting at bank branchesOn-site repair and maintenance at ATM locations
Industry UsageBanking, financial services, IT supportBanking, retail, ATM service providers
Primary ResponsibilitiesDiagnosing and resolving ATM software/hardware issues remotely or on-siteRepairing, installing, and maintaining ATM hardware

The Atm Support Analyst primarily focuses on diagnosing and resolving ATM issues through remote support or on-site assistance, often requiring IT or support certifications. In contrast, the ATM Technician specializes in hardware repairs and maintenance at ATM locations. Both roles are essential in the banking and financial services industry but differ in their technical focus and work environment.

Is an Atm Support Analyst a good job?

An ATM Support Analyst is a technical role focused on maintaining and troubleshooting ATM systems, often requiring knowledge of banking software and hardware. It can offer stable employment with opportunities for technical skill development and may involve shift work or on-call duties. Job satisfaction depends on individual interest in technology and customer service environments.

What skills are needed for ATM Support Analyst jobs?

ATM Support Analysts need strong technical skills in hardware and software troubleshooting, knowledge of ATM systems and networks, and familiarity with banking security protocols. Good problem-solving abilities, attention to detail, and communication skills are essential for diagnosing issues and coordinating with vendors or bank staff. Certifications in IT or network management can enhance job prospects, and the role often requires working in shifts or on-call availability.

What cities are hiring for Atm Support Analyst jobs?

Cities with the most Atm Support Analyst job openings:

What states have the most Atm Support Analyst jobs?

States with the most job openings for Atm Support Analyst jobs include:

What are popular job titles related to Atm Support Analyst jobs?

For Atm Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Atm Support Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Cards & ATM Supervisor

Des Moines, IA • On-site

Bankers Trust Company
Finance and Insurance • 201 - 500 employees
Learn more about Bankers Trust Companyexternal

$163K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

There are important qualities you look for in an employer – meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and we’re proud of the premier workplace we’ve created. We regularly receive best in class results through our biennial employee engagement survey. We’re also proud to receive recognition from others, including our designation as a “Best Place for Working Parents®,” being a four-time recipient of the Greater Des Moines Partnership’s Inclusion Award, and being named one of the “Best Businesses Supporting Local Charity” by readers of the Business Record.

Job Summary:

The Cards & ATM Supervisor oversees and directs the day-to-day functions of the Cards and ATM team and ensures all required tasks are completed timely and accurately. This position will coach, evaluate and discipline assigned team members as needed to assist in their personal and professional development through performance monitoring and reviews and the oversight of key performance indicators. This position will also provide product support for the various systems and services supported by the Cards and ATM team through new implementations and/or enhancements, vendor management, issue management and training.

Primary Functions and/or Responsibilities:

  • Provides overall supervision of the Cards and ATM Specialists and Trainer and their supported functions. Ensures tasks are completed timely and accurately by monitoring and evaluating team members using KPIs and reporting metrics. Coaches, encourages, and disciplines team members as needed and evaluates overall performance through regular touchpoints and the performance review process.
  • Coordinates the research, reporting, and resolution of issues reported for the Cards and ATM Specialist tasks. Escalates issues timely, as needed, to appropriate individuals and/or vendors. Proposes and implements system and procedure changes as needed to prevent future issues, improve function, or improve service.
  • Prepares team schedule by assigning daily tasks and ensures all required tasks are completed timely and accurately.
  • Serves as a Business Analyst, Project Manager and/or Subject Matter Expert on departmental projects and enterprise-wide projects ensuring necessary testing, communication and updates are made to internal department processes.
  • Oversees the Training Program for the Cards and ATM team and ensures training is completed for the Cards and ATM Specialists.
  • Serves as a go-to resource for complex issues and product support and fills in critical gaps for backup support, as needed, for all functions processed by the Cards and ATM team.
  • Creates and maintains documentation for procedures and checklists for new and existing products including disaster recovery scripts and storage boxes as necessary. Assists with maintaining Cards and ATM team Sharepoint site.
  • Monitors incoming communications for the Cards and ATM products and services for department, bank, and customer impact and sends out notifications and updates as needed to applicable parties.
  • Assists with ensuring Cards and ATM systems, products, and services are in compliance with applicable federal, state and local laws so no regulatory violations exist or are identified by examiners. Stays abreast of new laws and regulations, ensuring necessary changes are implemented on a timely basis
  • Performs other duties as assigned

Education and/or Experience:

  • Bachelor’s degree or equivalent experience preferred
  • At least 6 years of experience in Bank operations, project coordination, product management or similar financial functions required, or equivalent combination of education and experience
  • Some supervisory experience or experience in a leadership role preferred
  • Experience working with electronic payments (debit cards, credit cards, prepaid cards, ATMs, etc.) and online banking preferred

Specific Skills, Knowledge & Abilities:

  • Knowledge of the Rules and Regulations regarding the processing of card and ATM transactions preferred (Regulation E, Regulation Z, Consumer Financial Protection Bureau, Visa Operating Rules, Shazam Operating Rules, MoneyPass Operating Rules, AllPoint Operating Rules, etc.)
  • Thorough knowledge of bank operations
  • Thorough knowledge of financial institutions, payment processing flows (especially retail, treasury and electronic payments), and the financial/payment networks for processing
  • Working knowledge of Banking/Financial Institution regulatory requirements
  • Thorough knowledge or all technical and administrative functions of the Cards and ATM department
  • Ability to communicate and relate to people from varying relationships (i.e. personal and business), varying levels of understanding, and varying levels of positions
  • Ability to comprehend and create varying financial data reports and summaries (i.e. budgets, cost/benefit analysis)
  • Ability to lead, monitor, evaluate, direct, encourage, motivate, and discipline team members
  • Ability to understand, use, monitor, and evaluate varying types of computer systems
  • Strong work ethic, positive company attitude, and commitment to quality

Hiring Salary Range

The hiring range below reflects targeted base salary. Actual compensation will be determined based on the candidate’s prior related experience & education and will be finalized at the time of offer. In addition to base salary, most positions are also eligible to participate in our annual bonus program. Select positions may also be eligible to earn incentives and/or commissions. Hiring Salary Range: $66,000 - $78,000

Benefits

  • Group Health, Dental, and Vision Insurance
  • Generous Paid Time Off (PTO)
  • Volunteer Time Off (VTO)
  • 401(k) plan with lucrative company match
  • Tuition assistance
  • Company Paid Life Insurance
  • Paid Parental Leave
  • Lifestyle Accounts that provide employees with reimbursement for the things that are most important to them such as childcare, student loan payments, gym memberships, pet insurance and much more.
  • Team Member Banking - a suite of products and services with special benefits for employees

Hybrid Eligibility: Position may be eligible for a hybrid work schedule (requiring some days in the office each week).


EQUAL OPPORTUNITY EMPLOYER

“PROTECTED VETERANS” AND “INDIVIDUAL WITH DISABILITY”

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