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Atm Support Analyst Jobs (NOW HIRING)

Staffing

Account Support Analyst

Frisco, TX · Hybrid

The Account Support Analyst I is responsible for the administration of planning, execution and documentation of ATM Installs, Moves, Adds and Change (IMAC) activity and customer reporting. The role ...

Staffing

Account Support Analyst

Frisco, TX · Hybrid

The Account Support Analyst I is responsible for the administration of planning, execution and documentation of ATM Installs, Moves, Adds and Change (IMAC) activity and customer reporting. The role ...

Collabera

Helpdesk Analyst

Highlands Ranch, CO · On-site

$21.50 - $29.50/hr

... Analysts, the global advisor on contingent work, for four consecutive years. Position Details ... for ATM Network Provide L1 technical support for Online Payment Giant Inc.'s commercial ATM ...

Collabera

Help Desk Analyst

Ashburn, VA · On-site

$21 - $28.75/hr

... Analysts, the global advisor on contingent work, for four consecutive years. Position Details ... for ATM Network Provide L1 technical support for Online Payment Giant Inc.'s commercial ATM ...

NCR Atleos

ATM Monitoring Associate I

Frisco, TX · On-site

$25 - $26.44/hr

Provide support using in-house tools to identify inactive ATMs, analyze and run remote diagnostics in order to resolve ATM issues that will ensure maximum ATM uptime. * Research service history on ...

Brink's Incorporated

ATM Technician

Detroit, MI · On-site

$20.77 - $25.39/hr

Program ATM's unassisted or with assistance from Technical Support * Repair and Test ATM parts ... honest analysis; looks beyond the obvious and doesn't stop at the first answers. * Situational ...

Brinks

ATM Technician

Detroit, MI · On-site

$20.77 - $25.39/hr

Program ATM's unassisted or with assistance from Technical Support * Repair and Test ATM parts ... honest analysis; looks beyond the obvious and doesn't stop at the first answers. * Situational ...

Brinks

ATM Technician

Pittsburgh, PA

Program ATM's unassisted or with assistance from Technical Support * Repair and Test ATM parts ... honest analysis; looks beyond the obvious and doesn't stop at the first answers. * Situational ...

Brink's Incorporated

ATM Technician

Pittsburgh, PA · On-site

Program ATM's unassisted or with assistance from Technical Support * Repair and Test ATM parts ... honest analysis; looks beyond the obvious and doesn't stop at the first answers. * Situational ...

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Atm Support Analyst information

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How much do atm support analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for atm support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is an ATM Support Analyst?

ATM Support Analysts are IT professionals responsible for maintaining, troubleshooting, and resolving technical issues related to Automated Teller Machines (ATMs). They monitor ATM networks, ensure machines are operational, coordinate repairs, and provide technical support to banks or financial institutions. Their role often involves working with both hardware and software components, addressing connectivity issues, and ensuring the security and efficiency of ATM services.

What are some typical challenges an ATM Support Analyst faces during incident resolution, and how are they addressed?

ATM Support Analysts often encounter challenges such as diagnosing hardware malfunctions remotely, resolving software errors, and managing critical service outages under tight timelines. These issues are addressed by leveraging remote monitoring tools, maintaining strong communication with field technicians, and following established escalation protocols. Collaboration with banking partners and vendors is crucial to ensure minimal downtime and a seamless customer experience.

What are the key skills and qualifications needed to thrive as an ATM Support Analyst, and why are they important?

To excel as an ATM Support Analyst, you need solid technical troubleshooting skills, knowledge of banking systems, and typically a degree in IT or a related field. Familiarity with ATM management software, network monitoring tools, and relevant certifications such as CompTIA A+ or ITIL is often required. Strong problem-solving abilities, attention to detail, and effective communication are vital soft skills for this role. These competencies ensure quick resolution of ATM issues, minimize downtime, and enhance customer satisfaction in banking operations.

What is the difference between Atm Support Analyst vs ATM Technician?

AspectAtm Support AnalystATM Technician
CertificationsIT or banking support certifications, such as CompTIA or vendor-specific trainingTechnical repair certifications, such as A+ or manufacturer-specific training
Work EnvironmentOffice-based with remote support, on-site troubleshooting at bank branchesOn-site repair and maintenance at ATM locations
Industry UsageBanking, financial services, IT supportBanking, retail, ATM service providers
Primary ResponsibilitiesDiagnosing and resolving ATM software/hardware issues remotely or on-siteRepairing, installing, and maintaining ATM hardware

The Atm Support Analyst primarily focuses on diagnosing and resolving ATM issues through remote support or on-site assistance, often requiring IT or support certifications. In contrast, the ATM Technician specializes in hardware repairs and maintenance at ATM locations. Both roles are essential in the banking and financial services industry but differ in their technical focus and work environment.

Is an Atm Support Analyst a good job?

An ATM Support Analyst is a technical role focused on maintaining and troubleshooting ATM systems, often requiring knowledge of banking software and hardware. It can offer stable employment with opportunities for technical skill development and may involve shift work or on-call duties. Job satisfaction depends on individual interest in technology and customer service environments.

What skills are needed for ATM Support Analyst jobs?

ATM Support Analysts need strong technical skills in hardware and software troubleshooting, knowledge of ATM systems and networks, and familiarity with banking security protocols. Good problem-solving abilities, attention to detail, and communication skills are essential for diagnosing issues and coordinating with vendors or bank staff. Certifications in IT or network management can enhance job prospects, and the role often requires working in shifts or on-call availability.

What cities are hiring for Atm Support Analyst jobs?

Cities with the most Atm Support Analyst job openings:

What states have the most Atm Support Analyst jobs?

States with the most job openings for Atm Support Analyst jobs include:

What are popular job titles related to Atm Support Analyst jobs?

For Atm Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Atm Support Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Account Support Analyst

Frisco, TX • Hybrid

Staffing
See more jobs at Staffingexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Account Support Analyst

The Account Support Analyst I assists the Account Support Analyst III to establish and oversee all aspects of service and operational relationships for assigned customers. The Account Support Analyst I reviews a portfolio of customer accounts for multiple retail customers where Client/Cardtronics ATMs are utilized. The Account Support Analyst I is responsible for the administration of planning, execution and documentation of ATM Installs, Moves, Adds and Change (IMAC) activity and customer reporting. The role focuses on service excellence to ensure we meet customer contractual expectations.

Essential Functions:

  • Secondary customer contact between Client/Cardtronics and the assigned retail clients including communication, problem resolution & escalation of issues on behalf of the client
  • Partner with Account Support Analyst III to ensure the customer expectations and requirements are met per the service contract including SLA and branding compliance
  • Perform reviews of each client portfolio to identify performance issues and work with the appropriate parties to resolve the problem
  • Assist with (ATM Moves, Installs, De-installs) for Account Support Analyst III
  • Billing duties include - review of customer billing and SLA's against contract, gathering supporting documentation for Accounting to submit invoices timely and ensure fees are accurately set up within the customer profile
  • Escalation of down ATMs and review of ATMs not transacting
  • Review of Site Issues with assigned clients
  • Analyzing and maintaining data points/spreadsheets
  • Perform additional duties as assigned

Supervisory Responsibility: N/A

Travel: N/A

Required Education and Experience:

  • Strong organizational, time management and critical thinking/problem solving skills
  • Strong oral and written communication skills
  • Proficient in Microsoft Office applications with strong Excel capabilities
  • Ability to work effectively on a team
  • High School Diploma or equivalent required

Preferred Education and Experience:

  • CORE (Internal)
  • ORACLE (Internal)
  • Cardlink (Internal)
  • Doc-Link (Internal)
  • Device Manager (Internal)
  • Microsoft Office Particularly Excel
  • Quick Base

Additional Eligibility Requirements:

  • Remote network access to be required if utilizing the hybrid work model, company laptop provided
  • Must be able to work in an environment requiring telephone and computer work and be able to handle multiple issues simultaneously
  • Must be a self-motivated individual with strong attention to detail
  • Must be able to express and follow the company Values, Mission, Principles and Procedures
  • Must be able to work in a fast paced environment, quickly respond and prioritize between multiple demands

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