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Atm Product Manager Jobs in Indiana (NOW HIRING)

Everwise Credit Union

Service Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

Problem Management : Identify recurring incidents and trends, including ATM/IM service ... Ability to understand complex digital products and services. * Proficiency with Microsoft Office ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Problem Management : Identify recurring incidents and trends, including ATM/IM service ... Ability to understand complex digital products and services. * Proficiency with Microsoft Office ...

Indiana Members Credit Union

Teller

Avon, IN · On-site

$18 - $18.50/hr

... products and services, contributing to customer satisfaction and retention. Your attention to ... Create/order ATM/Debit cards for members * Process stop payments, print statements and histories ...

Indiana Members Credit Union

Teller

Greenwood, IN · On-site

$18 - $18.50/hr

... products and services, contributing to customer satisfaction and retention. Your attention to ... Create/order ATM/Debit cards for members * Process stop payments, print statements and histories ...

Indiana Members Credit Union

Teller

Indianapolis, IN · On-site

$18 - $18.50/hr

... products and services, contributing to customer satisfaction and retention. Your attention to ... Create/order ATM/Debit cards for members * Process stop payments, print statements and histories ...

Indiana Members Credit Union

Teller

Greenwood, IN · On-site

$18 - $18.50/hr

... products and services, contributing to customer satisfaction and retention. Your attention to ... Create/order ATM/Debit cards for members * Process stop payments, print statements and histories ...

Indiana Members Credit Union

Teller

Indianapolis, IN · On-site

$18 - $18.50/hr

... products and services, contributing to customer satisfaction and retention. Your attention to ... Create/order ATM/Debit cards for members * Process stop payments, print statements and histories ...

Indiana Members Credit Union

Teller

Marion, IN · On-site

$18 - $18.50/hr

... products and services, contributing to customer satisfaction and retention. Your attention to ... Create/order ATM/Debit cards for members * Process stop payments, print statements and histories ...

Security Federal Savings Bank

Teller (Float)

Delphi, IN · On-site

$15.50 - $19.50/hr

Responsible for knowing and cross-selling bank products to help the customer obtain their financial ... Utilizes SFSB's customer service relationship management software (CRM) * Attends to the needs of ...

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All JobsAtm Product JobsAtm Product Manager JobsAtm Product Manager Jobs in Indiana

Atm Product Manager information

What is the difference between Atm Product Manager vs ATM Technician?

AspectAtm Product ManagerATM Technician
CredentialsBachelor's in Business, Finance, or related field; experience in product managementTechnical certifications, technical training, or associate degree in electronics or telecommunications
Work EnvironmentOffice-based, collaborating with cross-functional teams, overseeing product lifecycleFieldwork, installing, maintaining, and repairing ATMs at various locations
Employer & IndustryFinancial institutions, banking, payment service providers
Common Search/ComparisonYes

The Atm Product Manager focuses on developing, managing, and improving ATM products and services, working primarily in an office environment. In contrast, the ATM Technician handles the installation, maintenance, and repair of ATMs in the field. While both roles are essential in the ATM industry, they require different skill sets and work environments, with the Product Manager concentrating on product strategy and the Technician on technical operations.

What are the key skills and qualifications needed to thrive as an ATM product manager?

To thrive as an ATM Product Manager, you need expertise in product management, knowledge of banking operations, and a background in finance or related fields, often supported by a relevant degree. Familiarity with ATM software platforms, transaction processing systems, and certifications such as PMP or Agile are typically valuable. Strong analytical thinking, stakeholder management, and communication skills help drive product development and cross-functional collaboration. These competencies ensure the successful delivery, optimization, and security of ATM products in a competitive financial services environment.

What does an ATM product manager do?

An ATM Product Manager is responsible for overseeing the development, management, and optimization of Automated Teller Machine (ATM) products and services. Their role involves defining product strategies, coordinating with cross-functional teams, and ensuring ATMs meet customer needs and regulatory requirements. They analyze market trends, manage product lifecycles, and work closely with vendors and stakeholders to enhance ATM functionality and profitability. Ultimately, they aim to deliver a secure, user-friendly, and efficient ATM experience for customers.

What are some common challenges faced by ATM product managers in aligning technology upgrades with customer needs?

ATM Product Managers often encounter the challenge of balancing the implementation of new technologies—such as enhanced security features or contactless transactions—with the actual needs and preferences of end users. Ensuring regulatory compliance, managing vendor relationships, and coordinating with internal IT and operations teams are also key aspects. It's crucial to prioritize upgrades that deliver value to both the bank and its customers, while minimizing service disruptions and maintaining a seamless user experience.
What are popular job titles related to Atm Product Manager jobs in Indiana? For Atm Product Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Atm Product Manager jobs in Indiana look for? The top searched job categories for Atm Product Manager jobs in Indiana are:
What cities in Indiana are hiring for Atm Product Manager jobs? Cities in Indiana with the most Atm Product Manager job openings:
Atm Product Manager jobs near you

Card & ITM Operations Manager

Financial Center First Credit Union

Indianapolis, IN

$65K - $89K/yr

Full-time

Posted yesterday

New

Job description

POSITION TITLE: Card Services amp; ITM Operations Manager
REPORTS TO: VP, Internal Operations
PAY GRADE: 12
DEPARTMENT: Internal Operations
FLSA STATUS: Exempt
LOCATION: Hybrid
PURPOSE: The primary purpose of this position is to fulfill Financial Center First CU’s vision of inspiring financial wellness. The position must deliver high quality service to both internal and external members by supporting and promoting our values to Care, Listen, Learn, Solve, and Act.
The Card Services amp; ITM Operations Manager’s primary responsibility is to oversee day-to-day card services operations, analyze portfolio performance, and work with management to develop and implement strategies for credit and debit payment products. Focus areas include member experience, product development, trend analysis, data analytics, and strategic recommendations to ensure credit card products are competitive and profitable. Acts as primary Credit Union contact with debit and credit processors and other network providers related to card payment systems.
The Card Services amp; ITM Operations Manager also plays a key role in maintaining efficient ATM/ITM operations, ensuring high service quality, user experience, and strategic network growth. This position supports the overall functionality of the ATM/ITM fleet, including service management, network marketing, and deposit growth initiatives.
The Card Services amp; ITM Operations Manager, manages and holds accountable the Card Services Team and the Internal Operations Coordinator.
ESSENTIAL DUTIES:
  • Leads the successful daily processing of Card Services including the following functions: Debit and ATM Card Disputes, New Card setups, Debit and Credit Card Maintenance, Review and monitoring of error reports
  • Responsible for maintaining the Credit Unions card stock inventory including but not limited to: Performing Monthly Inventory Audits, Placing card orders with card processor, Branch instant issue stock, Working with Marketing for design and branding approval
  • Serves as liaison with Credit Unions card processor vendor partners to complete functions such as; Ensure an exceptional member and employee experience with card services, Ensure vendors service level objectives are maintained, Ensure operational business requirements are met, Monitor and escalates service request tickets as necessary
  • Implement strategies to increase card product penetration, activation, and utilization while using analytics to ensure features and services remain relevant to members
  • Monitor, track, and report key performance metrics to senior management, Lending and other stakeholders. In addition to collaborating with cross-functional teams and Executive Management on Card Product Management projects and analyses
  • Partners with Marketing in the development, analysis and implementation of campaigns and service offerings that increase member adoption and usage of card products. As well as identify targets for Card Product related Marketing Campaigns.
  • Partners with Risk Management and Compliance on fraud monitoring and reporting and contributes to new and revised rules for fraud prevention
  • Is the system administrator for card management programs
  • Ensure compliance and regulatory requirements are met. Review operating practices and procedures, implement processes to increase service quality, reduce risk and establish or improve internal controls
  • Develop each employee to their highest potential by identifying their areas for improvement and appropriately coaching, training or correcting the employees’ performance. Recognize employees who perform at a high level. Hold employees accountable for their performance, attitude and behavior
  • Meet with each employee monthly to review previous month’s performance, set goals for upcoming month’s performance and develop plans to improve employee’s performance
  • Responsible for exceptional member service to every member, every time by ensuring employees deliver consistently high-quality service to both internal and external members
  • Maintains efficient ATM/ITM operations, ensuring high service quality, user experience, and strategic network growth
  • This position supports the overall functionality of the ATM/ITM fleet, including service management, network marketing, and deposit growth initiatives
  • Assist in managing network relationships and oversee transaction routing
  • Coordinate ATM relocations, deinstallations, and new machine installations
  • Improve deployment processes for efficiency
  • Work with vendors to manage fleet operations and oversee monitoring, dispatch, and vendor coordination
  • Stay updated on new functionalities and oversee upgrade projects
  • Identify opportunities to refine processes for better machine usage
  • Manage administration of ATM products, services, and related systems
  • Performs other duties commensurate to this position
REQUIRED BACKGROUND:
  • A college degree is preferred or equivalent experience
  • Minimum of 3 years experience working with debit and credit cards in a cards department or similar experience
  • Minimum of 2 years managing or supervising experience
  • Strong written communications skills including email and business communications
  • Strong verbal communication skills, self-motivated, strong interpersonal skills, as well as presentation skills
  • Must be proficient in use of Microsoft Office products, specifically Word and Excel
ADA REQUIREMENTS
Physical Requirements
Is able to bend, sit, and stand for extended periods of time in order to perform work with some physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Reliable transportation required.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled public or private office with varying noise levels. Must be able to interact with few or many people at one time.

Mental and/or Emotional Requirements
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

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