Atlassian Administrator Jobs (NOW HIRING)

About the Team:

The Information Technology team at Relativity Space is responsible for all computing infrastructure (end-user, server, virtualization, and cloud), software and software services, videoconferencing, telecommunications services and equipment, networking, and information security. We work with and support the needs of all internal teams, providing critical infrastructure and services for all operations of the company. The complexity and scale of Information Technology needs at Relativity Space provides many unique opportunities to challenge and elevate strategic and tactical technical skillsets of our team members. We pride ourselves on developing innovative, effective, and highly scalable systems and processes to enable our workforce to design and operate the factory of the future, employing cutting-edge manufacturing technologies to build the world's best rockets. We foster and encourage growth, hold each other accountable, and collaborate extensively with our peers to provide best of breed services and infrastructure to our stakeholders, who happen to be a group of extraordinarily talented, committed, and hyper-achieving set of the greatest minds and people to work with on the planet.

About the Role:

As an Application Administrator II, you'll help shape how teams across Relativity Space collaborate, manage work, and improve business processes through enterprise productivity platforms. This role is both consultative and technical: you'll partner with stakeholders to understand workflows and requirements, design solutions collaboratively, and then implement those solutions through platform configuration. While Jira and Confluence are the primary tools today, the role extends beyond platform administration into process analysis, solution design, governance, and user enablement. Success in this role requires balancing customer needs with governance standards, security requirements, and overall system health.

Responsibilities Include:

• Partner with stakeholders to understand business objectives, workflows, and operational challenges
• Translate business requirements into scalable platform solutions and recommend appropriate tools, processes, or integrations
• Help evaluate whether requests should be addressed through existing capabilities, platform enhancements, or alternative solutions
• Configure and maintain Jira projects, Confluence spaces, workflows, automations, forms, dashboards, and related platform capabilities
• Apply established configuration standards and governance practices to promote consistency and maintainability across the platform
• Contribute to ongoing platform improvement and simplification initiatives
• Support access management, permission reviews, and platform governance activities
• Participate in configuration reviews, change management processes, and platform health initiatives
• Help maintain alignment with security, audit, and compliance requirements
• Guide users through platform capabilities and best practices
• Deliver training, documentation, and consultative support to help teams become more self-sufficient
• Help stakeholders understand tradeoffs between customization and long-term scalability
• Troubleshoot platform issues, integrations, and user-reported problems
• Support application upgrades, plugin lifecycle management, and operational maintenance activities
• Monitor platform performance and contribute to continuous improvement efforts

About You:

• Platform administration experience: working knowledge of enterprise collaboration or workflow platforms such as Jira, Confluence, ServiceNow, or similarly highly configurable business applications
• Problem-solving and troubleshooting skills: A methodical approach to diagnosing problems, resolving incidents, and improving platform reliability—especially in integrated environments
• Business process and systems thinking: ability to understand business workflow and identify pain points in order to recommend practical solutions
• Clear communicator and collaborator: Ability to effectively facilitate discussions, gather requirements, explain solutions, and provide training to both technical and non-technical stakeholders across a variety of business teams
• Security-minded and detail-oriented: Familiar with access governance and platform hygiene practices that align with security and compliance expectations
• Integration-focused perspective: Understanding of how to connect Atlassian, SharePoint, and other systems to create smooth workflows and minimize silos

Nice to haves but not required:

• Relevant Certifications: Credentials like Atlassian Certified Professional or or similar that reflect advanced platform expertise
• Project and service management familiarity: Familiarity with Agile, ITSM, project portfolio management, service catalogs, or operational workflows
• Automation and integration experience: Experience with scripting (e.g., PowerShell, Python, or Java) to support automation, integrations, and operational efficiency
• User Experience Awareness: A thoughtful approach to usability and design when configuring projects, spaces, or workflows Cloud and infrastructure exposure: Familiarity with cloudhosted enterprise applications and supporting technologies such as Google Cloud Platform (GCP), Kubernetes, or similar environments
• Migration Project Experience: Exposure to application upgrades, platform migrations, or cloud adoption initiatives, including testing, validation, or end-user readiness activities
• Industry Context: Experience in aerospace, manufacturing, or other complex, technical industries where traceability, compliance, and collaboration are critical