SUMMARY: The Night Audit is primarily responsible for auditing daily revenues for accuracy for both Atlantis Hotel and Polynesian. S/he is responsible for maintaining an efficient and effective flow of information with guests, Team Members, managers, housekeeping, and other departments within the hotel.
Shift Schedule: 11 PM to 7:00 AM... Must be able to work weekends and Holidays.
ESSENTIAL FUNCTIONS
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
- Balance and audit for accuracy all room and tax charges, cashier’s reports, and guest accounts.
- Complete and transmit daily management and accounting reports and supporting documents.
- Prepare customer tracking reports, market segmentation reports, food and beverage revenue reports, and other auditing reports necessary to ensure the accurate accounting of hotel revenues and expenses.
- Act as a hotel liaison during night hours.
- Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
- Perform guest service functions as required; may assist in booking room reservations, answering hotel phone calls, and notifying guests of message.
- Conveys company information, decisions, or problems to appropriate parties on a timely basis.
- Act as Manager on Duty.
- Bring passion and delight to your guests and peers.
- Assist guests with reports of lost/stolen articles, following hotel policy.
- Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
- Other duties as assigned
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Resolve guest complaints to ensure satisfaction.
- Balance and audit for accuracy all room and tax charges, cashier’s reports, and guest accounts.
- Complete and transmit daily management and accounting reports and supporting documents.
- Prepare customer tracking reports, market segmentation reports, food and beverage revenue reports, and other auditing reports necessary to ensure the accurate accounting of hotel revenues and expenses.
- Act as a hotel liaison during night hours.
- Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
- Perform guest service functions as required; may assist in booking room reservations, answering hotel phone calls, and notifying guests of message.
- Conveys company information, decisions, or problems to appropriate parties on a timely basis.
- Act as Manager on Duty.
- Bring passion and delight to your guests and peers.
- Assist guests with reports of lost/stolen articles, following hotel policy.
- Adhere to hotel requirements
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
- Adhere to hotel safety standards.
- Perform other duties and handle projects as assigned by Manager.
- Assist other departmental craft workers as required.
- Perform all duties required as Fire Alarm Response Team.
- Participate in OSHA/Safety programs within the hotel through awareness in every day job functions and participate on the Hotel’s Emergency Evacuation Team
EXPERIENCE & EDUCATION:
- High school diploma or equivalent
- Some college preferred
- Previous front office experience preferred
- Must have a comprehensive knowledge of service standards, guest relations, and etiquette.
- Two years customer service experience
- Basic computer, telephone, and math skills
- Strong command of English
- Other languages helpful
JOB REQUIRMENTS:
- Must be a United States citizen or possess a valid work permit
- Must have excellent phone etiquette
- Must be able to read, write and speak English
- Must have basic computer skills
- Must have working knowledge of Microsoft Office programs
- Must be able to work well under pressure
- Must be able to accurately follow instructions, both verbally and written
- Must be highly detailed orientated
- Must be able to work in a fast paced environment
- Must have excellent listening skills
- Must possesses excellent communication skills
- Must be professional in appearance and demeanor
- Must always ensure a teamwork environment
- Ability to work a flexible schedule that may include evenings, weekends and holidays
- Must have the ability to deal effectively and interact well with the guests and associates
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
- Ability to assist with the design and preparation of statistical reports and presentations
- Assumes responsibility for personal growth and development
- Must have a passion for creating an exceptional experience for all guests
- Skilled in problem solving by identifying the problem and working through it.
- Possess strong leadership, motivational, organizational and verbal communication skills.
WORKING CONDITIONS:
- Must be able to stand on feet throughout the shift, with intermittent periods of walking
- Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
- Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
- Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements consistent with office work
- Must be able to frequently handle office supplies and equipment to maintain the facility
