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Director of Sales Operations Athens Greece (Relocation needed)
TTEC is currently seeking a Director of Sales Operations to join our delivery team in Athens, Greece. This is a strategically important role that will be responsible scaling the operation through performance, innovation, people and thought leadership. The successful candidate will be comfortable in building an executable strategic vision in partnership with our blue-chip client in a matrixed organization. We are able to provide relocation assistance for the right candidate, if they hold an EU passport.

What youll be doing:

The Director of Sales Operations and Growth Strategy owns the client relationship and sales operation in Athens Greece for a global technology client. You will lead and develop high-performing teams in diverse EMEA markets, driving a vibrant sales culture and top-and-bottom line performance as a P&L owner, developing innovative solutions designed to grow revenue, while maintaining focus on long-term strategic objectives.

You will provide business critical insights using analytics, ensuring a cross-functional alignment of goals and execution, and help teams to drive strategic partnerships and bring new initiatives into reality. This role has a hyper focus on aligning the highest-level company priorities with effective day-to-day operations, and helps evolve early stage ideas into future-growth initiatives.

As the sales lead, you will be responsible for ensuring that your leaders and their sales teams are supported in creating and executing strategic plans and in the completion of required management processes (i.e. channel management, goal setting, etc.). You will serve as a strategic thought and business partner to the client, your team and the wider business engaging to develop data-driven plans to deliver scale and innovation.

Your Responsibilities:

Achieve 100+% contractual bonus goals, revenue generation, expenses, forecasting, and financials
Manage day-to-day operations and deliverables
Improve the key success metrics
Develop a strong operating model to ensure rigor behind the below accountabilities:
oRevenue Forecasting accuracy
oRevenue and margin goals
oClient, customer, and Employee satisfaction scores
oIndirect below operational model
Partner with the client on communication and changes and ensure that messaging reaches all employees.
Developing sales teams and leaders
Have a One TTEC mindset bring all support teams together to ensure alignment implementation of the site strategy
The skills youll need:

An ability to lead and partner successfully with teams, management and client
An ability and a system to deliver multiple, complex, ongoing tasks and projects
A high level of integrity, judgment and follow through
A strong track-record in coaching, people, and leadership skills
An ability to execute and maintain best in class Sales methodology practices
Strong attention to detail
Data driven decision making skills
Strong analytical, verbal and written communications skills
Technology acumen and reporting
An ability to drive innovation to accelerate business growth
A solution orientated approach to problem solving

Qualifications
Minimum Qualifications:
Strong experience in sales operations management (inbound or outbound sales) ideally within a call center or BPO company
People management experience with proven record of success
Experience in building executive relationships with internal and external stakeholders

What We Offer:

Competitive Salary
Variable incentive bonus plan
Tuition reimbursement
Global career mobility
Employee recognition programs
Professional development
State of the art technology which allows for seamless global connectivity
Rich wellness program and health incentives
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But dont take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.
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