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At Home Inbound Customer Service Jobs in Indiana

TireHub, LLC

Customer Service Specialist

Indianapolis, IN

$16 - $21.25/hr

At TireHub we move more than tires - we move businesses forward, support communities, and help keep ... Manage incoming customer calls and all aspects of inbound order management * Completes outbound ...

Apply Early

TireHub, LLC

Customer Service Specialist

Indianapolis, IN

$16 - $21.25/hr

At TireHub we move more than tires - we move businesses forward, support communities, and help keep ... Manage incoming customer calls and all aspects of inbound order management * Completes outbound ...

Apply Early

TireHub

Customer Service Specialist

Indianapolis, IN

$16 - $21.25/hr

At TireHub we move more than tires - we move businesses forward, support communities, and help keep ... Manage incoming customer calls and all aspects of inbound order management * Completes outbound ...

TireHub

Customer Service Specialist

Indianapolis, IN · On-site

$16 - $21.25/hr

At TireHub we move more than tires - we move businesses forward, support communities, and help keep ... Manage incoming customer calls and all aspects of inbound order management * Completes outbound ...

USIC

Customer Service Representative

Indianapolis, IN · Hybrid

$15.25 - $20.75/hr

This is a hybrid position with 1 day work from home. Shifts: Monday - Friday: 10am ,11am, or Noon ... Answer inbound callsregardinglocaterequests, rescheduling, community standards, damages, etc.

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All JobsAt Home Inbound Customer Service JobsAt Home Inbound Customer Service Jobs in Indiana

At Home Inbound Customer Service information

What are the key skills and qualifications needed to thrive as an At Home Inbound Customer Service Representative, and why are they important?

To thrive as an At Home Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and reliable internet connectivity are essential for the role. Patience, active listening, and adaptability are important soft skills that help build rapport with customers and handle a variety of inquiries effectively. These skills and qualities are crucial for delivering excellent customer experiences and maintaining client satisfaction in a remote setting.

How does working as an At Home Inbound Customer Service representative differ from traditional call center roles?

As an At Home Inbound Customer Service representative, you'll handle customer inquiries and resolve issues from the comfort of your home, rather than commuting to a centralized call center. This setup often provides more flexibility in scheduling but also requires strong self-discipline and a quiet, well-equipped workspace. While you'll work independently, you'll still be part of a virtual team, regularly communicating with supervisors and peers through digital platforms. Collaboration and support are typically provided via chat systems, video calls, and online resources, so being proactive in seeking help and staying connected is important for success.

What is the difference between At Home Inbound Customer Service vs At Home Technical Support?

AspectAt Home Inbound Customer ServiceAt Home Technical Support
CredentialsHigh school diploma or equivalent; customer service experience often preferredHigh school diploma; technical knowledge or certifications may be required
Work EnvironmentHome office, handling customer inquiries via phone or chatHome office, providing technical assistance for products or services
Employer & IndustryRetail, telecom, service providersIT, electronics, software companies
Search & Comparison IntentCustomer service roles, inbound support jobsTechnical support roles, troubleshooting jobs

At Home Inbound Customer Service primarily involves assisting customers with general inquiries, orders, or account issues, focusing on communication skills. In contrast, At Home Technical Support requires technical knowledge to troubleshoot and resolve product or service issues. Both roles are performed remotely and often require similar credentials, but they serve different customer needs and industries.

What are At Home Inbound Customer Service jobs?

At Home Inbound Customer Service jobs involve working remotely, usually from your own home, to assist customers who contact a company with questions, concerns, or requests. These roles primarily handle incoming calls, emails, or chats, providing support, troubleshooting issues, and sometimes processing orders or returns. Employees are typically required to have a quiet workspace, a reliable internet connection, and good communication skills. Many companies provide the necessary training and equipment for these positions. The flexibility and work-from-home nature make this job appealing to people seeking remote work opportunities.
What are the most commonly searched types of Inbound Customer Service jobs in Indiana? The most popular types of Inbound Customer Service jobs in Indiana are:
What are popular job titles related to At Home Inbound Customer Service jobs in Indiana? For At Home Inbound Customer Service jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching At Home Inbound Customer Service jobs in Indiana look for? The top searched job categories for At Home Inbound Customer Service jobs in Indiana are:
What cities in Indiana are hiring for At Home Inbound Customer Service jobs? Cities in Indiana with the most At Home Inbound Customer Service job openings:
At Home Inbound Customer Service jobs near you
Customer Care Representative

Customer Care Representative

Johnson Heating Cooling and Plumbing

Franklin, IN • On-site

$18 - $22/hr

Other

Medical, Dental, Retirement, PTO

Posted 5 days ago

Job description

Customer Care Representative
Johnson Heating, Cooling, and Plumbing is looking for a Customer Care Representative to join our team in our Franklin office. This individual will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
About Johnson Heating, Cooling, and Plumbing
Established in 1968, Johnson Heating, Cooling, and Plumbing proudly services customers in Johnson County and the central Indiana area. Specializing in heating, cooling, and plumbing our hard-working and dedicated team create happy customers through our craftsmanship, integrity, and exceptional service. Our team is the foundation of our long-standing company, and we work hard to ensure their careers with Johnson Comfort are satisfying both personally and professionally!
Location & Commitments
  • Location: Franklin, Indiana
  • Type: Full-time, non-exempt
  • Schedule: Monday to Friday with rotating weekends: 10am-7pm/8am-6pm
Benefits
  • $18-$22/hr based on experience
  • Benefits after 90 days
  • Health insurance
  • Dental insurance
  • Company sponsored short term disability
  • PTO + paid holidays
  • IRA with 3% company match
  • Paid training and company education
  • Company events
  • Uniforms and boot vouchers provided
Responsibilities
  • Manage inbound customer communications: Answer incoming calls and emails to address customer questions, requests, and issues
  • Using a company-prepared script, answer our customers' questions and guide them to the best service-solution for their home
  • Consult on customer success: Advise customers on leveraging products/services based on their unique needs
  • Maintain working product knowledge: Ensure information given to customers is accurate, up-to-date, and strategic
  • Track interactions in CRM: Record customer interactions in the internal system for cross-functional awareness and relationship development
  • Perform outbound calls to customers and perform upselling responsibilities when necessary
  • Conduct service-related, follow-up calls to check in on past customers and assess their current needs
What We Are Looking For
  • High School Diploma/GED is required
  • Must pass a background check and drug screening
  • High level of customer service
  • Telephone Etiquette
  • HVAC experience a plus, but not required
  • Go-getter mentality and ambitious
  • High attention to detail and good organization skills
  • Good computer skills, specifically in Microsoft Office
  • Positive attitude and winner mentality
  • 1-2 years proven experience in supporting client success
  • Excellent written and verbal communication skills
  • Excellent interpersonal communication skills on a professional and technical level
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above-and-beyond service
  • Excellent time-management and prioritization skills
  • Able to work both independently and as part of a team
  • Bilingual a plus, but not required

We are an equal opportunity employer and encourage veterans to apply.
Ready to join us on this journey? Apply today and let us forge forward together!

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