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At Home Inbound Customer Service Jobs in Indiana

West Shore

Customer Service Specialist

Charlestown, IN · On-site

$20 - $24/hr

As a Customer Service Specialist at West Shore Home, you will support all customer service-related ... Handle high volume inbound and outbound calls, quickly establishing relationships with our ...

TireHub LLC

Customer Service Specialist

Indianapolis, IN · On-site

$21.95 - $24.36/hr

At TireHub we move more than tires - we move businesses forward, support communities, and help keep ... Manage incoming customer calls and all aspects of inbound order management * Completes outbound ...

TireHub

Customer Service Specialist

Indianapolis, IN · On-site

$21.95 - $24.36/hr

At TireHub we move more than tires - we move businesses forward, support communities, and help keep ... Manage incoming customer calls and all aspects of inbound order management * Completes outbound ...

TireHub

Customer Service Specialist

Indianapolis, IN · On-site

$21.95 - $24.36/hr

At TireHub we move more than tires - we move businesses forward, support communities, and help keep ... Manage incoming customer calls and all aspects of inbound order management * Completes outbound ...

TireHub, LLC

Customer Service Specialist

Indianapolis, IN · On-site

$21.95 - $24.36/hr

At TireHub we move more than tires - we move businesses forward, support communities, and help keep ... Manage incoming customer calls and all aspects of inbound order management * Completes outbound ...

WEX

Customer Service Specialist

Indianapolis, IN · On-site

$16.25 - $21.50/hr

This role is responsible for answering inbound inquiries regarding account maintenance, billing ... This is a work from home position requiring a professional, private, and quiet workspace free from ...

TireHub, LLC

Customer Service Specialist

Indianapolis, IN · On-site

$21.95 - $24.36/hr

At TireHub we move more than tires - we move businesses forward, support communities, and help keep ... Manage incoming customer calls and all aspects of inbound order management * Completes outbound ...

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All JobsAt Home Inbound Customer Service JobsAt Home Inbound Customer Service Jobs in Indiana

At Home Inbound Customer Service information

What are the key skills and qualifications needed to thrive as an at home inbound customer service representative?

To thrive as an At Home Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and reliable internet connectivity are essential for the role. Patience, active listening, and adaptability are important soft skills that help build rapport with customers and handle a variety of inquiries effectively. These skills and qualities are crucial for delivering excellent customer experiences and maintaining client satisfaction in a remote setting.

How does working as an at home inbound customer service representative differ from traditional call center roles?

As an At Home Inbound Customer Service representative, you'll handle customer inquiries and resolve issues from the comfort of your home, rather than commuting to a centralized call center. This setup often provides more flexibility in scheduling but also requires strong self-discipline and a quiet, well-equipped workspace. While you'll work independently, you'll still be part of a virtual team, regularly communicating with supervisors and peers through digital platforms. Collaboration and support are typically provided via chat systems, video calls, and online resources, so being proactive in seeking help and staying connected is important for success.

What is the difference between At Home Inbound Customer Service vs At Home Technical Support?

AspectAt Home Inbound Customer ServiceAt Home Technical Support
CredentialsHigh school diploma or equivalent; customer service experience often preferredHigh school diploma; technical knowledge or certifications may be required
Work EnvironmentHome office, handling customer inquiries via phone or chatHome office, providing technical assistance for products or services
Employer & IndustryRetail, telecom, service providersIT, electronics, software companies
Search & Comparison IntentCustomer service roles, inbound support jobsTechnical support roles, troubleshooting jobs

At Home Inbound Customer Service primarily involves assisting customers with general inquiries, orders, or account issues, focusing on communication skills. In contrast, At Home Technical Support requires technical knowledge to troubleshoot and resolve product or service issues. Both roles are performed remotely and often require similar credentials, but they serve different customer needs and industries.

What is an at home inbound customer service representative?

At Home Inbound Customer Service jobs involve working remotely, usually from your own home, to assist customers who contact a company with questions, concerns, or requests. These roles primarily handle incoming calls, emails, or chats, providing support, troubleshooting issues, and sometimes processing orders or returns. Employees are typically required to have a quiet workspace, a reliable internet connection, and good communication skills. Many companies provide the necessary training and equipment for these positions. The flexibility and work-from-home nature make this job appealing to people seeking remote work opportunities.
What are the most commonly searched types of Inbound Customer Service jobs in Indiana? The most popular types of Inbound Customer Service jobs in Indiana are:
What are popular job titles related to At Home Inbound Customer Service jobs in Indiana? For At Home Inbound Customer Service jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching At Home Inbound Customer Service jobs in Indiana look for? The top searched job categories for At Home Inbound Customer Service jobs in Indiana are:
What cities in Indiana are hiring for At Home Inbound Customer Service jobs? Cities in Indiana with the most At Home Inbound Customer Service job openings:
At Home Inbound Customer Service jobs near you

Senior Customer Service Representative

TruGreen Limited Partnership

Indianapolis, IN • On-site

$31K - $58K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 13 days ago

TruGreen rating

6.6

Company rating: 6.6 out of 10

Based on 245 frontline employees who took The Breakroom Quiz

19th of 36 rated gardening and landscaping

Job description

100759
2121 Directors Row, Indianapolis, Indiana 46241
TruGreen accepts applications on an ongoing basis.
Job Description
TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"
Position Overview
Receives inbound calls to resolve routine and escalated customer service issues. Provides support and assistance as a resource to new hires and peers. Provides coaching and supports the development and acquisition of job-specific skills. Assists with on-boarding, training, and quality assurance.
Responsibilities
  • Receives inbound customer service calls, assesses root cause(s) of customer issues, and resolves customer concerns in a timely and professional manner in order to achieve the highest level of customer satisfaction.
  • Follows standard policies, procedures, and scripting when interacting with and resolving customer concerns to ensure quality outcomes. May deviate from standard scripts and processes to resolve escalated customer issues.
  • Applies customer service training and uses prepared scripts to address and resolve customer concerns and overcome objections by telephone.
  • Enters and maintains customer data (e.g., contact information, service plan, billing information) into the customer database accurately and timely.
  • Assists management with seasonal recruiting by conducting phone screens using scripted interview guides.
  • Conducts new hire training as needed. Distributes and reviews materials to help facilitate the training and on-boarding. Provides one-on-one training and coaching on specific job duties as needed.
  • Leads and/or participates in frequent role-play activities with new hires and peers to practice and improve customer relations skills (e.g., scripting, overcoming customer objections) and effectiveness.
  • Conducts quality assurance calls and ensures adherence to standards, provides feedback and/or training as needed.
  • Monitors staffing coverage and call availability to ensure schedule adherence and customer responsiveness.
  • Reviews and ensures customer follow up requests (CFRs) are entered accurately and completely according to standard operating procedures.
  • Identifies and communicates improvement opportunities or trends impacting the customer experience to management.

Education and Experience Requirements
  • High school diploma/GED required. Associate's degree preferred
  • 2-3 years of customer service experience required
  • Call center or related experience strongly preferred

Knowledge, Skills, and Abilities
  • Knowledge of lawn care services and products
  • Customer service skills, including conflict resolution and telemarketing
  • Accuracy and attention to detail for checking written and/or numerical data to detect errors or omissions
  • Selling skills, including up-selling and overcoming objections
  • Verbal and written communication skills
  • Mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine the rate, ratio, and percent
  • Ability to work independently under limited supervision
  • Coaching and mentoring skills
  • Computer skills with Microsoft Office applications (Word, Excel, Outlook)
  • Data entry skills
  • Time management skills, including punctuality for on-time attendance

Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to:
  • Sit, stand, and walk
  • Use hands and arms to handle, feel or reach
  • Speak and hear
  • Use close vision abilities

Occasionally required to:
  • Lift or move up to 25 lbs
  • Stoop, kneel, crouch or crawl

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Noise level
  • Low to moderate

Adverse Conditions
  • Minimal

Ability to speak, read and write fluently in English is required.
You MUST BE physically located in the United States while performing this job.
TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.
Pay Ranges
$31,819.00 - $58,865.00
This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com).
California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.
Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
TruGreen performs pre-employment testing.
To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer

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