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At Home Amazon Customer Service Jobs (NOW HIRING)

Software Development Manager, Amazon FSx

Boston, MA · Hybrid

$134K - $177K/yr

... of a nascent service at Amazon scale with a team that is super smart, driven to serve customers ... When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Twitch is the world's biggest live streaming service, with global communities built around gaming ... With Amazon's customer obsession philosophy we are bolstering our Community Support team to provide ...

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At Home Amazon Customer Service information

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$24.5K

$58K

$101K

How much do at home amazon customer service jobs pay per year?

As of Jul 4, 2026, the average yearly pay for at home amazon customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

Does Amazon really pay people to work from home?

Amazon offers at-home customer service positions that pay employees for their work, often with flexible schedules and training provided. These roles typically involve handling customer inquiries via phone, chat, or email using company-provided tools. Compensation varies by position and location but is generally competitive for remote customer service jobs.

What are the most common challenges faced by At Home Amazon Customer Service representatives, and how are they supported in overcoming them?

At Home Amazon Customer Service representatives often face challenges such as managing high volumes of customer inquiries, resolving complex issues without face-to-face interaction, and maintaining productivity in a remote environment. To support these challenges, Amazon provides comprehensive training, access to a robust knowledge base, and real-time support from team leads and supervisors. Additionally, regular team meetings and performance feedback help remote employees stay connected and continuously improve their skills.

What does an At Home Amazon Customer Service representative do?

An At Home Amazon Customer Service representative assists customers with their inquiries and issues via phone, chat, or email from the comfort of their own home. Their responsibilities include answering product questions, helping with order tracking, processing returns and refunds, and resolving any problems customers might encounter. They are trained to provide excellent service, follow Amazon’s policies, and use company tools to ensure customer satisfaction. This role requires strong communication skills, reliability, and the ability to work independently while meeting performance goals.

How much does Amazon pay for remote customer service?

Amazon customer service representatives working remotely typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and the ability to use Amazon's customer service tools and systems.

Will Amazon pay you $28 an hour to work from home?

Amazon customer service roles at home typically pay between $15 and $20 per hour, depending on experience and location. While some positions may offer higher pay, $28 an hour is not a standard rate for Amazon work-from-home customer service jobs. Compensation varies based on the role, skills, and company policies.

Can Amazon customer service work from home?

Amazon Customer Service jobs often offer remote work options, allowing representatives to handle customer inquiries from home using company-provided tools and systems. These roles typically require a quiet environment, reliable internet, and good communication skills, with some positions requiring specific certifications or training. Remote customer service positions are common and may have flexible schedules depending on the company's needs.

What are the key skills and qualifications needed to thrive as an At Home Amazon Customer Service Representative, and why are they important?

To thrive as an At Home Amazon Customer Service Representative, you need strong problem-solving abilities, effective verbal and written communication, and a high school diploma or equivalent. Familiarity with customer service platforms, chat/email systems, and Amazon's proprietary tools is typically required. Patience, empathy, and time management are crucial soft skills for delivering excellent customer experiences remotely. These skills ensure efficient resolution of customer issues, maintain Amazon's service standards, and foster customer loyalty in a virtual work environment.
More about At Home Amazon Customer Service jobs
What cities are hiring for At Home Amazon Customer Service jobs? Cities with the most At Home Amazon Customer Service job openings:
What are the most commonly searched types of Amazon Customer Service jobs? The most popular types of Amazon Customer Service jobs are:
What states have the most At Home Amazon Customer Service jobs? States with the most job openings for At Home Amazon Customer Service jobs include:
Infographic showing various At Home Amazon Customer Service job openings in the United States as of June 2026, with employment types broken down into 81% Full Time, and 19% Contract. Highlights an 77% Physical, 1% Hybrid, and 22% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Software Development Manager, Amazon Foundational Security Services

Software Development Manager, Amazon Foundational Security Services

Amazon

Bellevue, WA

$139K - $184K/yr

Full-time

Posted 8 days ago


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,925 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers


Job description

We are open to hiring candidates to work out of one of the following locations:
Bellevue, WA, USA and Seattle, WA, USA
Amazon is continuously innovating new services and features for our customers. Our engineers invent, build, and sometimes break things to make them easier, faster, better, and more cost-effective. However, no matter what we're building - from websites to web services, AR to AI, drones to devices - security is always our top priority.

The Amazon Security team focuses on working with our builders to provide experiences that our customers can trust. That means constantly learning new things and solving complex problems to protect the safety, security, and privacy of billions of lives on a global scale.
At Amazon, you'll be working with the best minds in technology and security. Learn and be curious here, and accelerate your career growth

You can take pride in knowing that your work is meaningful, having a positive impact on others and making the world a better place.
What you will do: You will own the vision and architecture for products that will enforce and enable secure development at Amazon. You will work closely with your customers, partner teams, and foundational engineering teams to ensure the needs of your customers are clearly understood and effectively addressed. You will collaborate with the senior leadership team to drive key engineering and business decisions that achieve the right outcomes

Since our systems are foundational to the Amazon ecosystem, you will also have the opportunity to learn about various businesses across Amazon.
What we are looking for: Successful candidates for this position must have experience in growing and coaching a highly qualified team of software engineers. They must possess strong verbal and written communication skills, be self-driven, and deliver high quality results in a fast-paced environment. You will be able to Think Big to develop a plan and invent mechanisms that scale to meet the broad and diverse needs of teams across Amazon

You will have a strong customer obsession, working to deeply understand the needs of your customers and relentlessly looking to improve their experience and make them more productive.
Key job responsibilities
A successful Software Development Manager starts with building a high performing team. You are responsible for the software architecture, development, operations, and strategic direction of the team.
About the team
Diverse Experiences
Amazon Security values diverse experiences

Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services

We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores
Inclusive Team Culture
In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer

That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.


What Amazon employees say

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Get the full story on Breakroom


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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US