At Home Amazon Customer Service Jobs (NOW HIRING)

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions.

Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.
Join the Amazon Simple Email Service (SES) team, where you'll tackle the challenges of sending billions of emails daily for businesses worldwide. You'll build systems that handle massive scale, develop innovative solutions to combat email abuse, and create AI/ML capabilities that solve real customer problems around deliverability and engagement.
As part of our engineering team, you'll work across specialized groups focused on high-performance sending infrastructure, control mechanisms, insightful analytics, and intuitive user interfaces

Whether you're passionate about distributed systems that scale to billions of events daily, security solutions that protect sender reputation, or customer-focused tools that simplify complex email management, SES offers the opportunity to make a significant impact on a service that businesses worldwide depend on.
SES Signal builds the reputation and classification systems that determine email deliverability for every message SES sends. We own the signals - bounce classification, complaint feedback loops, sender reputation scoring, and the data pipelines that feed enforcement decisions. We partner with ISPs and mailbox providers to interpret their feedback correctly and turn noisy, inconsistent responses into reliable deliverability intelligence.
Key job responsibilities
- Design, build, and operate high-throughput data classification systems that process billions of events daily
- Develop and maintain real-time data pipelines that aggregate signals from external partners into actionable metrics
- Build and tune monitoring and alarm systems that balance detection sensitivity against operational noise
- Investigate production issues end-to-end - from initial alert through root cause to resolution
- Create tooling and automation that accelerates investigation workflows and reduces manual toil
- Interpret ambiguous or inconsistent external data sources and encode domain knowledge into reliable classification logic
- Collaborate with partner teams to ensure signal quality drives correct downstream decisions
- Participate in on-call rotation and contribute to operational excellence improvements
About the team
Diverse Experiences
Amazon values diverse experiences

Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.

We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud

Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer

That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.