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At Dispatch Jobs in Toronto, ON (NOW HIRING)

Univar Solutions

Dispatch Manager

Guelph, ON · On-site

CA$75K - CA$100K/yr

The Dispatch Manager is responsible for routing and scheduling all outbound freight. Supervise ... Paid training and development programs at every level. Career advancement and mentoring ...

First Student

Dispatcher

Toronto, ON · On-site

CA$48K/yr

At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time ...

First Student

Dispatcher

Toronto, ON · On-site

CA$48K/yr

At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time ...

First Student

Dispatcher

Toronto, ON · On-site

CA$50K/yr

At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time ...

First Student

Dispatcher

Toronto, ON

CA$50K/yr

At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time ...

First Student

Dispatcher

Georgetown, ON · On-site

At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time ...

First Student

Dispatcher

Georgetown, ON

At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time ...

MARK VII EQUIPMENT INC

Dispatcher

Burlington, ON · On-site

$29 - $35/hr

Summary The Dispatcher is responsible for dispatching service technicians to prevent or rectify service disruptions at customer car wash facilities and provides support for service technicians. Roles ...

Dynacare

Logistics Dispatcher (Float)

Brampton, ON

This role is responsible for covering all shifts (Days, Afternoons, Evenings) in dispatch when team members are off. Work Style: On-site Internal Posting Deadline: August 29, 2026, at 5 PM EST Why ...

Dynacare

Logistics Dispatcher (Float)

Brampton, ON

This role is responsible for covering all shifts (Days, Afternoons, Evenings) in dispatch when team members are off. Work Style: On-site Internal Posting Deadline: August 29, 2026, at 5 PM EST Why ...

Dynacare

Logistics Dispatcher (Float)

Brampton, ON

This role is responsible for covering all shifts (Days, Afternoons, Evenings) in dispatch when team members are off. Work Style: On-site Internal Posting Deadline: August 29, 2026, at 5 PM EST Why ...

Dynacare

Logistics Dispatcher (Float)

Brampton, ON

This role is responsible for covering all shifts (Days, Afternoons, Evenings) in dispatch when team members are off. Work Style: On-site Internal Posting Deadline: August 29, 2026, at 5 PM EST Why ...

Dynacare

Bilingual Logistics Dispatcher

Brampton, ON

... dispatch when team members are off. Work Style: On-site-Brampton or Ottawa Internal Posting Deadline: August 29, 2026, at 5 PM EST Why Dynacare is an amazing place for YOU: * Join an award-winning ...

Dynacare

Bilingual Logistics Dispatcher

Brampton, ON

... dispatch when team members are off. Work Style: On-site-Brampton or Ottawa Internal Posting Deadline: August 29, 2026, at 5 PM EST Why Dynacare is an amazing place for YOU: * Join an award-winning ...

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All JobsAt Dispatch JobsAt Dispatch Jobs in Toronto, ON

At Dispatch information

What is an At Dispatch job?

'At Dispatch' jobs refer to positions where employees are responsible for coordinating, scheduling, and managing the movement of goods, vehicles, or personnel from a central location. These roles typically involve communicating with drivers, tracking shipments, and ensuring that deliveries or services are carried out efficiently and on time. Dispatchers play a crucial role in logistics, transportation, emergency services, and other industries that require real-time coordination. The job often requires strong organizational, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Dispatch professional?

To thrive as a Dispatch professional, you need strong organizational skills, attention to detail, and the ability to multitask, often supported by a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and communication tools like radios or phone systems is typically required. Excellent problem-solving, communication, and stress management skills help you coordinate effectively and maintain composure under pressure. These abilities are crucial for ensuring efficient operations, timely responses, and safety across transportation or emergency service environments.

What are some typical challenges faced by team members working at Dispatch, and how can new hires prepare for them?

At Dispatch, team members often work in a fast-paced environment that requires quick thinking and adaptability, as they coordinate logistics and communicate with various stakeholders. Common challenges include managing shifting priorities, handling unexpected delivery issues, and ensuring clear communication between drivers, clients, and internal teams. New hires can prepare by developing strong organizational skills, being proactive in problem-solving, and familiarizing themselves with dispatch software and best practices. Engaging in continuous learning and open communication with teammates can also help ease the transition and contribute to overall team success.

What is the difference between At Dispatch vs Delivery Driver?

AspectAt DispatchDelivery Driver
Required CredentialsDriver's license, possibly a commercial licenseDriver's license, vehicle registration
Work EnvironmentDispatch centers, offices, or remote coordinationOn the road, making deliveries
Employer & Industry UsageLogistics, courier, transportation companiesFood, retail, courier services
Common Search & ComparisonFocuses on dispatching tasks and coordinationFocuses on actual delivery of goods

At Dispatch roles involve coordinating and managing delivery schedules, often working from a central office or remotely. Delivery Drivers are responsible for physically delivering goods to customers. While both roles are integral to logistics, At Dispatch focuses on planning and communication, whereas Delivery Drivers handle the execution of deliveries on the ground.

How to start a dispatcher with no experience?

To start as a dispatcher with no experience, focus on developing strong communication, organization, and problem-solving skills. Entry-level positions often provide on-the-job training, and obtaining certifications in transportation or logistics can improve your prospects. Familiarity with dispatch software and a good understanding of scheduling and route planning are also beneficial.

Is it hard to get hired as a dispatcher?

Getting hired as a dispatcher can vary depending on the industry and location, but generally requires good communication skills, organization, and sometimes relevant certifications or experience. Employers often look for candidates who can handle stressful situations and use dispatch software efficiently. Entry-level positions may be easier to obtain, while specialized roles might require additional training or experience.

What disqualifies you from being a dispatcher?

Disqualifications for a dispatcher role typically include a criminal record, poor driving history, lack of necessary certifications or licenses, and inadequate communication or organizational skills. Employers also look for reliability, the ability to work under pressure, and a clean background check, especially since dispatchers often handle sensitive information and coordinate with emergency or transportation services.
At Dispatch jobs near you

Dispatch & Technical Support Manager

Kleinburg, ON • On-site

Magnus HRS
See more jobs at Magnus HRSexternal

Full-time

Re-posted 22 hours ago

Job description

Job Summary

Dispatch & Technical Support Manager

Magnus HRS

$90,000 - $95,000 + 10% bonus

Full-time

In-Office | Kleinburg, ON, Canada

ABOUT THE ROLE

The Dispatch Manager owns the operational performance of the field-service value stream — the end-to-end flow from a customer request landing, through technical triage, scheduling and dispatch, on-site resolution, and close-out. You lead the two teams that run this flow — Technical Support and Scheduling/Dispatch — and own the processes that connect them.

The role is accountable not just for running the flow, but for instrumenting it: pinpointing where delays occur, quantifying their impact, attributing them to the responsible team, and turning that insight into corrective action so that service-level commitments are met and labour margin is protected. In short, you are accountable for how work moves through the system, not just whether individual tickets close.

KEY RESPONSIBILITIES

· Lead the teams. Manage, coach, and develop the technical support and scheduling/dispatch teams — staffing, performance, and day-to-day escalation.

· Own the processes. Design, standardize, and continuously improve how requests are triaged, resolved, scheduled, and dispatched; ensure teams work from documented, repeatable procedures.

· Instrument the flow. Isolate each source of delay, quantify its impact on service-level attainment, and present the responsible team with a clear, evidence-based path to improvement.

· Run exception management. Define how off-standard work (parts delays, no technician available, repeat visits, customer no-access, priority/immediate-response cases) is flagged, routed, and resolved — with reporting that quantifies each category.

· Drive an improvement cadence. Maintain a prioritized backlog of process improvements and a standing rhythm that works the highest-impact items first.

· Protect margin. Keep labour gross margin healthy through technician utilization, rework reduction, and efficient dispatch — balancing responsiveness against utilization rather than maximizing any single number.

· Own the system and the data. Act as operational owner and power-user of the field-service scheduling and optimization platform; drive consistent team adoption and keep data clean enough to trust.

· Report the KPIs. Understand how each metric is sourced and calculated, surface results to leadership on a regular cadence, and explain the “why” behind the movement.

WHAT YOU'LL OWN

· Design and standardization of dispatching and technical-support processes, escalation paths within both teams.

· Input and decision authority on how the dispatch automation is configured to support the operation.

· Performance management of dispatchers and technical support reps — goals, reviews, coaching, & corrective action.

  • Customer prioritization/tiering and escalations that reach outside the two owned teams are set with senior sign-off.

HOW SUCCESS IS MEASURED

· Time to Respond / Time to Resolve — request created to technician on-site, and request created to call closed.

· Auto-dispatch rate — percentage of calls routed without manual intervention.

· Technical support coverage of key and major accounts.

· Utilization, schedule adherence / on-time arrival, and reschedule rate — the reliability checks that respond and resolve times can mask.

Metrics are reported at median and 90th percentile and segmented consistently by priority, request type, and region.

WHAT YOU BRING

· Experience leading field-service, dispatch, or service-operations teams in a metrics-driven environment.

· Proven people leadership — coaching, performance management, and team development.

· Strong analytical & reporting skills; comfort turning operational data into decisions, holding teams accountable to it.

· Hands-on experience with field-service management or scheduling-optimization software

· A track record of process improvement and standardization.

· Clear communication and sound judgment in balancing competing priorities such as responsiveness versus utilization.

Note: all applications are appreciated, only those being considered will be contacted. We ask that you complete the psychometric assessment within your profile to better assess fit.