Ast 1 Instructor Jobs (NOW HIRING)

Payroll Title:
BLANK AST 3 Department:
EXTENSION Hiring Pay Scale
$29.42 - $32.22 / Hour Worksite:
La Jolla Appointment Type:
Career Appointment Percent:
100% Union:
CX Contract Total Openings:
1 Work Schedule:
Nights, 8 hrs/day, M-Th, 12PM-8:30PM; FRI 9AM-5PM.
#140354 Student Services Team Lead
Extended Deadline: Wed 9/16/2026
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UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.
UCSD Layoff from Career Appointment : Apply by 7/7/26 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Reassignment Applicants : Eligible Reassignment clients should contact their Disability Counselor for assistance.
The standard shift for this position is 12:00pm to 8:30pm Monday through Thursday, 9:00am to 5:30pm Friday, and alternating Saturdays (no more than 1 Saturday per month).
This position is fully onsite.
This position is at Division of Extended Studies' 8980 Villa La Jolla Dr. location.
This position will remain open until filled.
DEPARTMENT OVERVIEW
UC San Diego Division of Extended Studies serves as a catalyst for positive change by advancing global access, equity, and social and economic mobility through educational enrichment across the lifespan.
As a fully self-supporting division under UC San Diego Academic Affairs, Extended Studies operates year-round (12 months of active instruction) with a budget of $50 million annually. A team of 260 academic and staff employees and more than 1,200 instructors fulfill the mission of delivering exceptional educational experiences and services that reflect our standing as part of a top-tier globally renowned public research University.
Extended Studies operates in 200,000 square feet of managed space, including a headquarters building with classrooms, training spaces and key administrative offices adjacent to the UC San Diego campus. The division maintains a robust online learning platform, operating 24/7 with webcasting and video-conferencing capabilities, while also maintaining a strong web presence with e-commerce operating 24/7. There are over 90,000 enrollment transactions annually, supported by a robust network of representatives, agents, and students. Focused on community engagement and enrichment, the division operates two television stations, UCTV and UCSD-TV, and a variety of public lecture programs, while staying active in federal, state, local, and private research and technical assistance programs and activities.
Extended Studies is also responsible for the management and financial, operational, and programming oversight of UC San Diego Park & Market, a 66,000-square-foot, four-story, multi-purpose office building located in the East Village neighborhood of downtown San Diego. Park & Market supports and hosts a wide variety of civic, community, corporate, and campus events, meetings, conferences, and programs.
DESCRIPTION
Under general supervision of the Student Services Manager (SSM), the Lead Student Services Representative (LSSR) acts as the evening team leader for both staff and student employees. This position provides efficient, high-quality service through the daily management of a team of student workers, including hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem solving.
Assists the SSM with development, analysis, and implementation of training, scheduling, and reward/recognition programs. With SSM, leads group trainings, researches, recommends, and implements administrative policies and procedures. Serves as a leader for individual projects and initiatives and independently manages administrative duties related to various Division of Extended Studies partnerships and the Concurrent Enrollment and UCSD Student Grant Programs.
QUALIFICATIONS

• Substantial experience in a Registrar's Office or academic service unit of a comparably complex educational setting, involving the detailed administration of enrollment services, special projects, and cash control. Experience resolving issues such as semi-complex requests, disgruntled students/instructors, and exceptions to policies.
• Knowledge of the structure, culture, and mission of higher education institutions; knowledge of campus departments, their activities, and the impact of curriculum changes.
• Knowledge of federal and state laws, including the Family Educational Rights and Privacy Act of 1974 (FERPA) and Americans with Disabilities Act (ADA), as they apply to student records and services.
• Extensive knowledge of academic policies and procedure that apply to student records and services.
• Demonstrated experience in reviewing resumes, interviewing candidates, training staff, scheduling and delegating work to others.
• Demonstrated high-level critical thinking and interpretive skills to analyze situations, define problems, identify concerns, develop, propose and implement solutions.
• Demonstrated experience researching, recommending, and implementing administrative policies and process improvements.
• Skill in project management to organize and prioritize work assignments and meet departmental deadlines and objectives.
• Demonstrated ability to work effectively under pressure to meet deadlines with frequent interruptions and changing priorities. Ability to multi-task working in a high-volume and fast-paced environment.
• Strong leadership, management, communication, interpersonal, verbal, and written skills, emphasizing tact, diplomacy and flexibility with persons from diverse backgrounds, including students, faculty, and administration.
• Demonstrated experience in establishing and maintaining effective working and reporting relationships with a wide variety of people, departments, businesses and associations.
• Demonstrated ability to professionally handle stressful and difficult situations, and proven sensitivity to customers' needs and concerns.
• Demonstrated ability to advise students and the general public regarding academic programs, policies and procedures.
• Expert knowledge of PC Microsoft applications & Windows environments. Demonstrated ability to use PC software for word processing, spreadsheets, and database management (MS Word or WordPerfect, MS Access, MS Excel, MS PowerPoint, and Paradox) at expert level.
• Proven work experience showing responsibility for tracking and routing problem solving.

SPECIAL CONDITIONS

• The standard shift for this position is 12:00pm to 8:30pm Monday through Thursday, 9:00am to 5:30pm Friday, and alternating Saturdays (no more than 1 Saturday per month). Overtime may be required during quarterly peak enrollment periods. No vacation time will be approved during peak periods each quarter. Must be willing to work altered work schedule as required that may be between the hours of 7:30am and 9:00pm. The home location for this position is on main campus in La Jolla, however, must be willing to work at our downtown location at Park and Market as well.
• Background check is required for this position.
• Duties may require direct contact with children (defined as individuals under the age of 18); completion of the Child Abuse and Neglect Reporting Act (CANRA) form will be required.

Pay Transparency Act
Annual Full Pay Range: $64,498 - $92,436 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $30.89 - $44.27
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
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If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community .
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.
Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.
a. "Misconduct" means any violation of the policies governing employee conduct at the applicant's previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace