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Assurance Wireless Agent Jobs (NOW HIRING)

Meta

Data Center Capacity & Network Manager

Goodyear, AZ · On-site

$162K/yr

Drive deployment quality assurance by performing field walks, managing ENS Network Readiness ... Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration ...

Meta

Data Center Capacity & Network Manager

Mesa, AZ · On-site

$162K/yr

Drive deployment quality assurance by performing field walks, managing ENS Network Readiness ... Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration ...

EchoStar

Senior Business Analyst

Englewood, CO

$83K - $119K/yr

Higher standards of software quality through the total ownership of Technical Quality Assurance ... Experience in Accounting/Finance or the Telecommunications/Wireless industry. * Professional ...

Meta

Data Center Capacity & Network Manager

El Paso, TX · On-site

$162K/yr

Drive deployment quality assurance by performing field walks, managing ENS Network Readiness ... Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration ...

Meta

Data Center Capacity & Network Manager

Lebanon, IN · On-site

$162K/yr

Drive deployment quality assurance by performing field walks, managing ENS Network Readiness ... Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration ...

Meta

Data Center Capacity & Network Manager

Richmond, VA · On-site

$162K/yr

Drive deployment quality assurance by performing field walks, managing ENS Network Readiness ... Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration ...

Meta

Data Center Capacity & Network Manager

Aiken, SC · On-site

$162K/yr

Drive deployment quality assurance by performing field walks, managing ENS Network Readiness ... Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration ...

Meta

Data Center Capacity & Network Manager

Ashburn, VA · On-site

$162K/yr

Drive deployment quality assurance by performing field walks, managing ENS Network Readiness ... Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration ...

Meta

Data Center Capacity & Network Manager

Altoona, IA · On-site

$162K/yr

Drive deployment quality assurance by performing field walks, managing ENS Network Readiness ... Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration ...

EchoStar

Senior Business Analyst

Englewood, CO · On-site

$83K - $119K/yr

Higher standards of software quality through the total ownership of Technical Quality Assurance ... Experience in Accounting/Finance or the Telecommunications/Wireless industry. * Professional ...

EchoStar

Senior Business Analyst

Englewood, CO

$83K - $119K/yr

Higher standards of software quality through the total ownership of Technical Quality Assurance ... Experience in Accounting/Finance or the Telecommunications/Wireless industry. * Professional ...

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Assurance Wireless Agent information

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$15

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$37

How much do assurance wireless agent jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for assurance wireless agent in the United States is $26.48, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $29.57 per hour, depending on experience, location, and employer.

What is an Assurance Wireless agent?

Assurance Wireless Agents are representatives who assist customers with the application and enrollment process for Assurance Wireless, a federal Lifeline Assistance program. They help eligible individuals obtain free or low-cost cell phones and service by verifying documentation, answering questions about eligibility, and guiding applicants through the necessary steps. Agents may work in person at events, over the phone, or online, ensuring that customers understand their benefits and can access essential communication services.

What are the key skills and qualifications needed to thrive as an Assurance Wireless agent?

To thrive as an Assurance Wireless Agent, you need a solid understanding of mobile telecommunications, customer service principles, and sales strategies, often supported by a high school diploma or equivalent. Familiarity with CRM systems, mobile device activation tools, and basic troubleshooting software is typically required. Strong interpersonal communication, problem-solving, and adaptability help agents excel in addressing customer inquiries and resolving issues. These skills are crucial for delivering effective support, meeting sales goals, and ensuring customer satisfaction in a competitive wireless market.

What are some common challenges faced by Assurance Wireless agents when assisting customers, and how can they be managed?

Assurance Wireless Agents often encounter challenges such as helping customers understand eligibility requirements, troubleshooting device issues, and addressing concerns about account activation or service limitations. Managing these challenges requires strong communication skills, patience, and a thorough knowledge of program guidelines and device functionality. Agents can effectively address customer concerns by staying updated on company policies, participating in regular training sessions, and collaborating with team members or supervisors for complex cases, ensuring a supportive and solution-oriented work environment.

What cities are hiring for Assurance Wireless Agent jobs?

Cities with the most Assurance Wireless Agent job openings:

What states have the most Assurance Wireless Agent jobs?

States with the most job openings for Assurance Wireless Agent jobs include:

What are popular job titles related to Assurance Wireless Agent jobs?

For Assurance Wireless Agent jobs, the most frequently searched job titles are:

Infographic showing various Assurance Wireless Agent job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $55,080 per year, or $26.5 per hour.

Data Center Capacity & Network Manager

Cedar Rapids, IA • On-site

Meta
Internet and IT • 10K+ employees
Learn more about Metaexternal

$162K/yr

Full-time

Posted 16 days ago

Meta rating

7.8

Company rating: 7.8 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

Job description

Meta is hiring a Data Center Capacity and Support Manager to lead the deployment of hyperscale data centers. This central role leads a team of network engineers and coordinates with partners, vendors, and managed service providers to ensure that projects are completed in a timely manner. The manager will build and scale the team, focusing on ownership, speed, quality, and efficiency. Responsibilities include hands-on technical contributions, including design, deployment, and troubleshooting, demonstrating domain expertise and technical impact.
Data Center Capacity & Network Manager Responsibilities:
  • Manage the deployment, configuration, and ongoing support of large-scale network infrastructure across data centers and global regions
  • Act as the escalation point for technical issues, providing hands-on support and guidance to resolve complex problems swiftly
  • Develop and maintain relationships with partner teams, vendors, and managed service providers
  • Collaborate with engineering, data center, backbone, AI, and equipment vendors to integrate new technologies and drive innovation
  • Ensure that project timelines for network turn-ups are met, and ensure that all milestones are met
  • Drive deployment quality assurance by performing field walks, managing ENS Network Readiness Checklists, running audits, and ensuring every build meets data center standards
  • Distribute the deployment workload among team members based on projections, OKRs, and KPIs across skill sets and priorities
  • Drive operational efficiency across policies, processes, and procedures with a focus on standards compliance across the network
  • Identify root causes in complex systems and implement process enhancements and automation solutions
  • Contribute to the standardization and best practices of design, testing, and implementation of scalable network solutions. Serve as the primary relationship owner for all technical contractors (TCs) and managed service providers (MSPs) in region
  • Oversee the site's financial forecasts, budgets, and controls for network build and operations
  • Lead by example and build team cohesion and collaboration across regions to ensure alignment with organizational priorities
  • Provide mentorship, coaching, and career development to team members

Minimum Qualifications:
  • 8+ years of experience in network engineering in large-scale data center network deployments, including hands-on responsibility for planning, building, or migrating production networks
  • Experience with network incident management, change control processes, and operational tooling for monitoring and alerting in enterprise environments
  • Experience collaborating with cross-functional partners including facilities, real estate, and infrastructure teams to deliver network services on time and at scale

Preferred Qualifications:
  • 5+ years of experience managing / leading network engineering teams involved with large-scale network and wireless deployment programs across multiple physical sites, including hiring, performance management, and team development
  • Experience in large-scale network platforms designed for massive scale, high-bandwidth, and ultra-low latency
  • Knowledge of various scripting languages and/or programming language principles
  • Familiar with packet-based switching, optimized for AI traffic
  • Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
  • Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
  • Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)

About Meta:
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.
$162,000/year to $227,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

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