... infrastructure, end user equipment (terminals, printers/printer consumables, mobile devices ... Preferred : • Associate or College education preferred. • Relevant certifications are a plus ...
... infrastructure, end user equipment (terminals, printers/printer consumables, mobile devices ... Preferred : • Associate or College education preferred. • Relevant certifications are a plus ...
Network Manager
Hopkins Park, IL · On-site
... user support. The successful candidate will ensure reliable, secure, and effective technology ... Associate's degree with relevant experience may be considered. Experience * Experience managing ...
Network Manager
Hopkins Park, IL · On-site
... user support. The successful candidate will ensure reliable, secure, and effective technology ... Associate's degree with relevant experience may be considered. Experience * Experience managing ...
Ensures user satisfaction by providing analysis, preventative maintenance, troubleshooting, and ... EDUCATION and/or EXPERIENCE Associates or College degree or three to five years related experience ...
Ensures user satisfaction by providing analysis, preventative maintenance, troubleshooting, and ... EDUCATION and/or EXPERIENCE Associates or College degree or three to five years related experience ...
Platform Engineer III - End User Technology
Chicago, IL · On-site
$125K - $187K/yr
Infrastructure - End User (5118605) Ahold Delhaize USA, a division of global food retailer Ahold ... Our associates support the brands with a wide range of services, including Finance, Legal ...
Platform Engineer III - End User Technology
Chicago, IL · On-site
$125K - $187K/yr
Infrastructure - End User (5118605) Ahold Delhaize USA, a division of global food retailer Ahold ... Our associates support the brands with a wide range of services, including Finance, Legal ...
Desktop Field Support
Chicago, IL · On-site
$20.75 - $26.50/hr
Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in Electronics required; Bachelor's Degree preferred. Mandatory Skills Desktop/End-User Support ...
Desktop Field Support
Chicago, IL · On-site
$20.75 - $26.50/hr
Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in Electronics required; Bachelor's Degree preferred. Mandatory Skills Desktop/End-User Support ...
End-User Support * Provide assistance to help desk operations by providing application and desktop support to customers. * Work within defined policies and procedures to solve user or system problems ...
End-User Support * Provide assistance to help desk operations by providing application and desktop support to customers. * Work within defined policies and procedures to solve user or system problems ...
Customer Service Support Coordinator
Buffalo Grove, IL · On-site
$18.50 - $24/hr
Associate degree or Bachelor's in a related discipline. Required Experience/Skills/Qualifications ... Provide user support on Client online catalog and ordering platform. * Research issues and ...
Customer Service Support Coordinator
Buffalo Grove, IL · On-site
$18.50 - $24/hr
Associate degree or Bachelor's in a related discipline. Required Experience/Skills/Qualifications ... Provide user support on Client online catalog and ordering platform. * Research issues and ...
Platform Engineer III - End User Technology
Chicago, IL · On-site
$125K - $187K/yr
Ahold Delhaize USA associates support the brands with a wide range of services, including Finance ... Overview Platform Engineer III - End User Technology role will provide expertise in technical ...
Platform Engineer III - End User Technology
Chicago, IL · On-site
$125K - $187K/yr
Ahold Delhaize USA associates support the brands with a wide range of services, including Finance ... Overview Platform Engineer III - End User Technology role will provide expertise in technical ...
IT Support Specialist
Chicago, IL · On-site
Support Cisco Spam Filter, Kandji device enrollment, endpoint support, and user security-related ... High School Diploma or its equivalency (Associate's or Bachelor's Degree preferred) * A minimum of ...
IT Support Specialist
Chicago, IL · On-site
Support Cisco Spam Filter, Kandji device enrollment, endpoint support, and user security-related ... High School Diploma or its equivalency (Associate's or Bachelor's Degree preferred) * A minimum of ...
IT Support Specialist
Chicago, IL · On-site
Support Cisco Spam Filter, Kandji device enrollment, endpoint support, and user security-related ... High School Diploma or its equivalency (Associate's or Bachelor's Degree preferred) * A minimum of ...
IT Support Specialist
Chicago, IL · On-site
Support Cisco Spam Filter, Kandji device enrollment, endpoint support, and user security-related ... High School Diploma or its equivalency (Associate's or Bachelor's Degree preferred) * A minimum of ...
IT Support Specialist
Chicago, IL · On-site
Support Cisco Spam Filter, Kandji device enrollment, endpoint support, and user security-related ... High School Diploma or its equivalency (Associate's or Bachelor's Degree preferred) * A minimum of ...
IT Support Specialist
Chicago, IL · On-site
Support Cisco Spam Filter, Kandji device enrollment, endpoint support, and user security-related ... High School Diploma or its equivalency (Associate's or Bachelor's Degree preferred) * A minimum of ...
IT Support Specialist
Chicago, IL · On-site
Support Cisco Spam Filter, Kandji device enrollment, endpoint support, and user security-related ... High School Diploma or its equivalency (Associate's or Bachelor's Degree preferred) * A minimum of ...
IT Support Specialist
Chicago, IL · On-site
Support Cisco Spam Filter, Kandji device enrollment, endpoint support, and user security-related ... High School Diploma or its equivalency (Associate's or Bachelor's Degree preferred) * A minimum of ...
Desktop Technician
Crystal Lake, IL · On-site
$19.75 - $25/hr
... user support. The role focuses on exceptional customer service and technical expertise while ... Required : • Associate's degree from a regionally accredited institution in CIS, A+ Certification ...
Desktop Technician
Crystal Lake, IL · On-site
$19.75 - $25/hr
... user support. The role focuses on exceptional customer service and technical expertise while ... Required : • Associate's degree from a regionally accredited institution in CIS, A+ Certification ...
Marketing & Communications Associate
Chicago, IL · On-site
$45K - $56K/yr
Job Summary We are seeking a Marketing & Communications Associate to support our growing customer ... Plan and execute customer-focused campaigns to drive new user engagement and support retention of ...
Marketing & Communications Associate
Chicago, IL · On-site
$45K - $56K/yr
Job Summary We are seeking a Marketing & Communications Associate to support our growing customer ... Plan and execute customer-focused campaigns to drive new user engagement and support retention of ...
Marketing & Communications Associate
Chicago, IL · On-site
$45K - $56K/yr
Job Summary We are seeking a Marketing & Communications Associate to support our growing customer ... Plan and execute customer-focused campaigns to drive new user engagement and support retention of ...
Marketing & Communications Associate
Chicago, IL · On-site
$45K - $56K/yr
Job Summary We are seeking a Marketing & Communications Associate to support our growing customer ... Plan and execute customer-focused campaigns to drive new user engagement and support retention of ...
Clinical Systems Analyst
Mattoon, IL · On-site
$63K - $98K/yr
They ensure effective system operations by providing end user support and advanced application ... High School Diploma, Associate's Degree Pay: Based on experience, starting at $63,564.80 ...
Clinical Systems Analyst
Mattoon, IL · On-site
$63K - $98K/yr
They ensure effective system operations by providing end user support and advanced application ... High School Diploma, Associate's Degree Pay: Based on experience, starting at $63,564.80 ...
$63K - $98K/yr
They ensure effective system operations by providing end user support and advanced application ... High School Diploma, Associate's Degree Pay: Based on experience, starting at $63,564.80 ...
$63K - $98K/yr
They ensure effective system operations by providing end user support and advanced application ... High School Diploma, Associate's Degree Pay: Based on experience, starting at $63,564.80 ...
Associate OnBase Developer
Chicago, IL · On-site
$90K - $105K/yr
Provide basic end-user support and assist with training on OnBase applications. * Participate in ... For the Associate OnBase Developer role, the base salary pay range is $90,000 - $105,000. The range ...
Associate OnBase Developer
Chicago, IL · On-site
$90K - $105K/yr
Provide basic end-user support and assist with training on OnBase applications. * Participate in ... For the Associate OnBase Developer role, the base salary pay range is $90,000 - $105,000. The range ...
Associate OnBase Developer
Chicago, IL · On-site
$90K - $105K/yr
Provide basic end-user support and assist with training on OnBase applications. * Participate in ... For the Associate OnBase Developer role, the base salary pay range is $90,000 - $105,000. The range ...
Associate OnBase Developer
Chicago, IL · On-site
$90K - $105K/yr
Provide basic end-user support and assist with training on OnBase applications. * Participate in ... For the Associate OnBase Developer role, the base salary pay range is $90,000 - $105,000. The range ...
Marketing and Communications Associate
Chicago, IL · On-site
$45K - $56K/yr
We are seeking a Marketing & Communications Associate to support our growing customer-facing team ... Plan and execute customer-focused campaigns to drive new user engagement and support retention of ...
Marketing and Communications Associate
Chicago, IL · On-site
$45K - $56K/yr
We are seeking a Marketing & Communications Associate to support our growing customer-facing team ... Plan and execute customer-focused campaigns to drive new user engagement and support retention of ...
Associate User Support information
What cities in Illinois are hiring for Associate User Support jobs?
Cities in Illinois with the most Associate User Support job openings:
IT Desk side Support Engineer - Chicago IL, (100% Onsite) (Near Navy Pier)
Chicago, IL • On-site
Georgia IT, Inc.
• IT Services • 51 - 200 employees51 - 200 employees
Full-time
Re-posted 3 days ago
Key responsibilities
Provide remote and on-site troubleshooting for hardware and software support.
Install, monitor, troubleshoot, replace, and support desktop infrastructure, end user equipment, networks, and related systems.
Intake, log, resolve support tickets, and document incidents and resolutions in the ticket tracking system.
Job description
Job Summary:
Georgia IT, Inc. is seeking an IT Desk side Support Engineer to join their infrastructure support services team in downtown Chicago. The role involves installing, troubleshooting, maintaining, and servicing computers and related products while providing high-quality support to the Client's staff.
Responsibilities:
• Provide 2nd level escalation support to the Tier-1 Service Desk.
• Provide remote and on-site troubleshooting for hardware and software support.
• Intake, log, and resolve Service Now support tickets and provide desk-side support to the Client's staff
• Install, monitor, troubleshoot, replace, and support, desktop infrastructure, end user equipment (terminals, printers/printer consumables, mobile devices, scanners, VOIP phones etc.), local and wide area networks, data storage systems, Active Directory, and other third-party software.
• Document Incidents and Service Requests with detailed break-fix steps and resolution in ticket tracking system (Service Now).
• Document, update, and close tickets according to defined service level agreement (SLA) requirements.
• Work with VIP users and knowledge workers, providing high quality professional service at all times.
• Provide assistance and participate on new project(s) testing and deployment/delivery.
• Work with vendors as it pertains to software and hardware troubleshooting, repair, replacement.
Qualifications:
Required:
• Minimum 3-4 years of experience working on desk side support services.
• Proficient with Active Directory – know what an OU is and how to manage machine accounts and user accounts (add/delete/update).
• Proficient with WIN 10 and VPN (Cisco Any Connect).
• Proficient in MAC support, MAC/OS (MAC Setup, Troubleshooting).
• Experience in Outlook setup and troubleshooting, Office 2016/Office 2019/O365 end user support, computer back-ups.
• Experience in Printer setup and troubleshooting.
• Some experience in Network monitoring – able to troubleshoot network related outages, connectivity, able to troubleshoot WIFI related issues.
• Knowledge of DHCP, TCP/IP Protocols, Ping, LAN Connection related issues, patch cabling, Windows Security (Share Permissions).
• Some experience in telephony (such as Avaya IP Office, Avaya IX Workplace, Avaya Agent Desktop) setup and troubleshooting.
• Knowledge of ITIL processes (Incident/Service Request/Problem/Change Management).
• Familiarity with remote tools such as MS Configuration Manager, other remote tools (LogMeIn) for troubleshooting.
• Ability to work in a fast-paced environment, multitask, and communicate effectively directly with the users.
• US Citizen or Permanent Resident only.
Preferred:
• Associate or College education preferred.
• Relevant certifications are a plus (CompTIA, ITIL etc.)
• Excellent verbal and written communication skills, phone etiquette, customer focused and service oriented, security minded, able to multi-task.
Company:
Georgia IT, Inc. provides IT Consulting for a wide range of IT services and custom build turn-key enterprise solutions. Founded in 2007, the company is headquartered in Alpharetta, USA, with a team of 51-200 employees. The company is currently Growth Stage.
Georgia IT, Inc. is seeking an IT Desk side Support Engineer to join their infrastructure support services team in downtown Chicago. The role involves installing, troubleshooting, maintaining, and servicing computers and related products while providing high-quality support to the Client's staff.
Responsibilities:
• Provide 2nd level escalation support to the Tier-1 Service Desk.
• Provide remote and on-site troubleshooting for hardware and software support.
• Intake, log, and resolve Service Now support tickets and provide desk-side support to the Client's staff
• Install, monitor, troubleshoot, replace, and support, desktop infrastructure, end user equipment (terminals, printers/printer consumables, mobile devices, scanners, VOIP phones etc.), local and wide area networks, data storage systems, Active Directory, and other third-party software.
• Document Incidents and Service Requests with detailed break-fix steps and resolution in ticket tracking system (Service Now).
• Document, update, and close tickets according to defined service level agreement (SLA) requirements.
• Work with VIP users and knowledge workers, providing high quality professional service at all times.
• Provide assistance and participate on new project(s) testing and deployment/delivery.
• Work with vendors as it pertains to software and hardware troubleshooting, repair, replacement.
Qualifications:
Required:
• Minimum 3-4 years of experience working on desk side support services.
• Proficient with Active Directory – know what an OU is and how to manage machine accounts and user accounts (add/delete/update).
• Proficient with WIN 10 and VPN (Cisco Any Connect).
• Proficient in MAC support, MAC/OS (MAC Setup, Troubleshooting).
• Experience in Outlook setup and troubleshooting, Office 2016/Office 2019/O365 end user support, computer back-ups.
• Experience in Printer setup and troubleshooting.
• Some experience in Network monitoring – able to troubleshoot network related outages, connectivity, able to troubleshoot WIFI related issues.
• Knowledge of DHCP, TCP/IP Protocols, Ping, LAN Connection related issues, patch cabling, Windows Security (Share Permissions).
• Some experience in telephony (such as Avaya IP Office, Avaya IX Workplace, Avaya Agent Desktop) setup and troubleshooting.
• Knowledge of ITIL processes (Incident/Service Request/Problem/Change Management).
• Familiarity with remote tools such as MS Configuration Manager, other remote tools (LogMeIn) for troubleshooting.
• Ability to work in a fast-paced environment, multitask, and communicate effectively directly with the users.
• US Citizen or Permanent Resident only.
Preferred:
• Associate or College education preferred.
• Relevant certifications are a plus (CompTIA, ITIL etc.)
• Excellent verbal and written communication skills, phone etiquette, customer focused and service oriented, security minded, able to multi-task.
Company:
Georgia IT, Inc. provides IT Consulting for a wide range of IT services and custom build turn-key enterprise solutions. Founded in 2007, the company is headquartered in Alpharetta, USA, with a team of 51-200 employees. The company is currently Growth Stage.
About Georgia IT
Sourced by ZipRecruiter
A PROFESSIONAL SERVICES ORGANIZATION WITH A VISION OF DELIVERING SIMPLE AFFORDABLE, SUSTAINABLE SOLUTIONS FOR COMPLEX PROBLEMS WITH INTEGRITY. OUR GOAL IS TO ACHIEVE ALL THIS IN A COLLABRATIVE APPROACH WITH ALL PARTIES INVOLVED IN DELIVERING SOLUTIONS/PRODUCTS.
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Alpharetta, GA, US
Year founded
2007