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Associate User Support Jobs in Illinois (NOW HIRING)

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Infographic showing various Associate User Support job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

IT Technical Support Specialist

Chicago, IL

Column Technical Services
IT Services • 201 - 500 employees
Learn more about Column Technical Servicesexternal

Contractor

Re-posted yesterday

Job description

Column Technical Services is seeking a motivated and skilled IT Technical Support Specialist to join an IT Shared Services team onsite for a well-established organization based in Chicago, IL. In this role, you will collaborate with a fast-paced team of support professionals to deliver IT services to employees via phone and virtual support at the Chicago headquarters and seven remote subsidiary locations. We're looking for a team player with strong technical expertise, excellent problem-solving skills, and a commitment to exceptional end-user support. If this sounds like you, we encourage you to apply and start the conversation! 

**Applicants must reside in or near the Chicagoland area to work onsite in the office.**

Key Responsibilities
  • Resolve technical issues involving desktops, laptops, conference room systems, email, onboarding requests, and VPN connectivity.
  • Maintain, support, and upgrade existing hardware and software environments.
  • Install, configure, and tailor new hardware and software solutions to meet user and business needs.
  • Diagnose and resolve desktop, communication, and configuration issues; perform root cause analysis on recurring problems and implement preventative solutions.
  • Investigate and troubleshoot complex hardware and software issues, ensuring prompt and effective resolution.
  • Support end users with advanced software functionality and resolve escalated issues from the helpdesk.
  • Provide phone and email assistance for inquiries escalated by the Helpdesk team.
  • Act as a point of escalation for technical issues, delivering hands-on troubleshooting when required.
  • Partner with other IT teams to address complex challenges and contribute to cross-functional initiatives.
  • Participate in an on-call rotation to support critical incidents outside of standard business hours.
  • Maintain detailed documentation of incidents, solutions, and troubleshooting procedures.
  • Work with vendors and third-party providers to resolve advanced product-related issues.
  • Ensure proper setup, configuration, and ongoing maintenance of IT systems and equipment across corporate and remote locations.
  • Stay current on emerging technologies and industry best practices to enhance team effectiveness.
  • Oversee and track IT asset inventory, including hardware and software licenses, ensuring compliance with company policies.
  • Assist in developing and refining IT policies, procedures, and standards.
  • Communicate clearly and effectively with end users, team members, and stakeholders to ensure timely resolution of issues.
  • Collaborate with IT leadership to support the development and execution of IT strategies and policies.
  • Participate in or lead bridge calls for urgent or high-priority incidents when needed.

Qualifications
  • 4+ years of hands-on experience in IT support, desktop support, or a similar technical support role
  • Associate degree or equivalent combination of education and experience
  • Strong experience supporting Windows 10/11 in an enterprise environment
  • Proficiency with Microsoft 365, including user support, configuration, and troubleshooting
  • Experience with Active Directory, including user account management, permissions, and access control
  • Demonstrated ability to troubleshoot and resolve issues related to: 
    • Desktops and laptops
    • VPN connectivity
    • Email systems
    • Printers and conference room technologies
  • Solid understanding of hardware diagnostics, repair, and deployment
  • Experience using ITSM / ticketing tools (e.g., Freshservice, ServiceNow, or similar)
  • Ability to support both on-site and remote users in a hybrid work environment
  • Strong problem-solving and analytical skills with the ability to perform root cause analysis
  • Excellent communication and customer service skills, with the ability to support users at all levels of the organization
  • Comfortable working in a fast-paced environment, managing multiple priorities
  • Willingness to participate in an on-call rotation
  • Experience supporting executive-level users
Nice to Have
  • Experience supporting Citrix or other VDI environments
  • Basic knowledge of networking concepts, including connectivity troubleshooting and cabling
  • Exposure to ITIL or IT service management frameworks
  • Familiarity with IT asset management and lifecycle tracking
  • Experience working with vendors and third-party support teams
  • Experience contributing to IT documentation, policies, or process improvements
Education:Associates DegreeEmployment Type: CONTRACTOR

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