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Associate Technical Support Engineer Jobs in Rochester, NY

GMM Pfaudler Ltd

Technical Sales Engineer

Rochester, NY · On-site

$60 - $80/hr

Technical Sales Engineer Salary Range: $65,000.00 To $80,000.00 Annually Location: Rochester, NY ... Customer communications/support throughout the proposal stage, order stage and post‑order ...

Kodak

IT Systems Engineer

Rochester, NY · On-site

$75K - $83K/yr

In this role, you'll provide technical support and engineering expertise in IT infrastructure, ... Associate's degree. Strong programming skills with proficiency in C#, PowerShell, SQL, VB6/VB.NET ...

Kodak

IT Systems Engineer

Rochester, NY · On-site

$75K - $83K/yr

In this role, you'll provide technical support and engineering expertise in IT infrastructure, ... experience with Associate's degree. • Strong programming skills with proficiency in C# ...

AMETEK, Inc.

Field Service Engineer

Rochester, NY · On-site

$80 - $100/hr

Provide technical support for Power Instruments electric products as well as secondary products via ... Associate's degree in Electronics or related field; will consider equivalent work experience in ...

Ametek

Field Service Engineer

Rochester, NY · On-site

Provide technical support for Power Instruments electric products as well as secondary products via ... Associate's degree in Electronics or related field; will consider equivalent work experience in ...

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Showing results 41-60

All JobsAssociate Technical Support Engineer JobsAssociate Technical Support Engineer Jobs in Rochester, NY

Associate Technical Support Engineer information

See Rochester, NY salary details

$10

$24

$56

How much do associate technical support engineer jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for associate technical support engineer in Rochester, NY is $24.36, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.11 per hour, depending on experience, location, and employer.

What is the difference between Associate Technical Support Engineer vs Customer Support Specialist?

AspectAssociate Technical Support EngineerCustomer Support Specialist
CredentialsTypically requires a technical degree or certifications in relevant technologiesUsually requires customer service or communication skills, with or without technical certifications
Work EnvironmentTechnical support teams, often in IT or software companiesCustomer service centers, call centers, or online support platforms
Employer & IndustryTech companies, software providers, hardware manufacturersRetail, telecom, software, and service industries
Common Search & ComparisonOften compared for technical roles requiring problem-solving skillsCompared for roles focused on customer interaction and communication skills

The Associate Technical Support Engineer and Customer Support Specialist roles overlap in customer interaction but differ mainly in technical requirements and work environment. The engineer role emphasizes technical troubleshooting and certifications, while the specialist focuses on customer communication skills. Understanding these differences helps job seekers find the right fit based on their skills and career goals.

What does an associate technical support engineer do?

An associate technical support engineer provides technical assistance to customers or internal teams by troubleshooting hardware, software, or network issues. They often use diagnostic tools, document solutions, and communicate technical information clearly, typically working under supervision and developing their technical skills through training and certifications.

Product Support Specialist

Quality Vision International

Rochester, NY • On-site

$26 - $36/hr

Full-time

Medical, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Discover Your Next Big Opportunity: See Why Quality Vision International Is the Place to Be!
Location: Rochester, NY , On-SIte
Schedule: Monday - Friday, 8:00am-5:00pm
Compensation: $26.00-$36.00 per hour, based on experience.
Join a Team That Values Your Technical Skills!
Are you passionate about problem-solving and helping customers with cutting-edge technology? Do you thrive in a fast-paced environment where you can put your technical expertise to work? Join our team as a Product Support Specialist, where you'll provide remote assistance for QVI Metrology equipment, ensuring our customers receive top-tier support-all from our on-site location.
Why Join Us?
At QVI, we are committed to innovation, precision, and customer satisfaction. As part of our team, you'll have the opportunity to work with industry-leading technology, continuously expand your skills, and make a real impact by helping customers find solutions to technical challenges.
We take pride in fostering a collaborative, supportive, and growth-focused company culture. At QVI, you'll work alongside dedicated professionals who are passionate about technology and customer service. We value teamwork, encourage continuous learning, and provide opportunities for career advancement. If you're looking for a workplace that prioritizes innovation, respect, and professional development, this is the place for you!
Key Responsibilities:
Technical Support & Troubleshooting
  • Provide remote support for customers while working on-site at our facility.
  • Diagnose and resolve issues with mechanical, electrical, computer, and software systems.
  • Assist in advanced troubleshooting and escalate issues when necessary.

Customer Communication & Relationship Management
  • Explain complex technical details in a clear, easy-to-understand manner.
  • Proactively keep customers informed and updated on service progress.
  • Maintain positive, professional interactions in all customer engagements.

Time Management & Continuous Learning
  • Handle multiple service requests and adjust priorities as needed.
  • Stay informed on QVI products, metrology standards, and industry advancements.
  • Contribute to service process improvements, documentation, and training initiatives.

Additional Responsibilities
  • Occasionally travel for on-site service or training assignments.
  • Provide technical training on QVI products to customers and internal teams.

Requirements
What We're Looking For:
• Associates degree, or equivalent related experience, in Engineering, Technology or Physics is required. Specialization in electronics, mechanical, electro-mechanical, or computer science preferred.
• Hands-on experience troubleshooting and diagnosing electro-mechanical systems, including motors, sensors, PLCs, and control circuits.
• Prior experience in technical support experience in a remote troubleshooting environment supporting industrial equipment, manufacturing technology, or scientific instruments is preferred.
• Experience in industries such as manufacturing, quality control, aerospace, medical device manufacturing, automotive, or semiconductor equipment where metrology and precision measurement are critical is desirable.
• Working knowledge of computer networking, industrial automation, or control systems is a plus.
• Prior experience in writing technical documentation, service bulletins, or training materials is a plus.
• Excellent troubleshooting and analytical skills for identifying problem areas as well as identifying creative ways to resolve these problems.
• Strong and effective communication skills with experience explaining technical concepts to both technical and non-technical audiences, especially relaying technical details via remote support.
• Ability to work with many personality types, remain calm and customer-focused and in high pressure situations while working to resolve technical issues.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook, for documentation, data analysis, and communication. Experience using these tools to support technical troubleshooting and customer interactions is preferred.
Physical and/or Environmental Requirements:
• Ability to lift and carry items of up to 50 pounds and to work under and around machines in a machine
What We Offer
Paid Time Off
• 10 paid holidays each year
• Over 3 weeks of PTO (vacation/sick/personal) to start, with additional time after 5 and 10 years
Health & Financial Benefits
• Health coverage where QVI pays 97-100% of premiums on our most affordable HDHP - free single coverage for employees!
• Employer-paid Short-Term & Long-Term Disability Insurance
• Employer-paid Life Insurance
• QVI 401k Retire Savings Plan: Up to 5% gross wages
• Tuition Reimbursement: up to $7,000 annually
• College Scholarship Programs for employee dependents
• Annual discretionary bonuses (for non-commission roles)
• $1,500 Employee Referral Bonus
Wellness & Extras
• Employee Assistance Program (EAP) & Wellness perks: on-site nurse, biometric screenings, chronic condition support, and cash incentives for healthy living programs and challenges
• Free on-site electric vehicle charging stations and cash reimbursement toward the purchase of qualified EVs
Quality Vision International Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Salary Description
$26.00-$36.00 per hour, based on experience.

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