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Associate Technical Support Engineer Jobs in Rochester, NY

Syntec Optics

Technical Sales Associate

Rochester, NY · On-site

Position Summary The Technical Sales Associate supports business development, customer engagement ... This role works closely with customers, engineering, operations, and leadership teams to support ...

MKS Instruments, Inc.

Test Engineer

Rochester, NY · On-site

$80 - $100/hr

Provide hands‑on technical assistance to Product Support engineers and test stand technicians to identify root causes of product or test system anomalies. * Perform verification and validation of ...

MKS Instruments, Inc.

Test Engineer

Rochester, NY · On-site

$71K - $118K/yr

Work with Technical Support Engineers and Service Technicians worldwide to solve test problems. Perform verification and validation of duplicate test systems before global deployment to ensure ...

MKS Instruments, Inc.

Test Engineer

Rochester, NY · On-site

$75K - $105K/yr

Work with Technical Support Engineers and Service Technicians worldwide to solve test problems. * Perform verification and validation of duplicate test systems before global deployment to ensure ...

MKS Instruments, Inc.

Test Engineer

Rochester, NY · On-site

$75K - $105K/yr

Work with Technical Support Engineers and Service Technicians worldwide to solve test problems. * Perform verification and validation of duplicate test systems before global deployment to ensure ...

MKS Instruments, Inc.

Test Engineer

Rochester, NY · On-site

$75K - $105K/yr

Work with Technical Support Engineers and Service Technicians worldwide to solve test problems. * Perform verification and validation of duplicate test systems before global deployment to ensure ...

MKS Instruments, Inc.

Test Engineer

Rochester, NY · On-site

$75K - $105K/yr

Work with Technical Support Engineers and Service Technicians worldwide to solve test problems. * Perform verification and validation of duplicate test systems before global deployment to ensure ...

CME Associates

Civil Field Engineer EIT

Rochester, NY · On-site

$24 - $30/hr

Company Overview CME Associates, Inc. (CME) is an engineering technology firm providing comprehensive Construction Materials Evaluation and Technical Support Services. Our experts specialize in ...

LaBella Associates

Mechanical Engineer

Rochester, NY · On-site

$70K - $90K/yr

... and technical support as required to fulfill project requirements. Typical projects will involve ... LaBella Associates does not accept unsolicited resumes from recruiting professionals or agencies ...

LaBella Associates

Mechanical Engineer

Rochester, NY · On-site

$70K - $90K/yr

... and technical support as required to fulfill project requirements. Typical projects will involve ... LaBella Associates does not accept unsolicited resumes from recruiting professionals or agencies ...

LaBella Associates

Mechanical Engineer

Rochester, NY · On-site

$70K - $90K/yr

... and technical support as required to fulfill project requirements. Typical projects will involve ... LaBella Associates does not accept unsolicited resumes from recruiting professionals or agencies ...

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Showing results 21-40

All JobsAssociate Technical Support Engineer JobsAssociate Technical Support Engineer Jobs in Rochester, NY

Associate Technical Support Engineer information

See Rochester, NY salary details

$10

$24

$56

How much do associate technical support engineer jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for associate technical support engineer in Rochester, NY is $24.36, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.11 per hour, depending on experience, location, and employer.

What is the difference between Associate Technical Support Engineer vs Customer Support Specialist?

AspectAssociate Technical Support EngineerCustomer Support Specialist
CredentialsTypically requires a technical degree or certifications in relevant technologiesUsually requires customer service or communication skills, with or without technical certifications
Work EnvironmentTechnical support teams, often in IT or software companiesCustomer service centers, call centers, or online support platforms
Employer & IndustryTech companies, software providers, hardware manufacturersRetail, telecom, software, and service industries
Common Search & ComparisonOften compared for technical roles requiring problem-solving skillsCompared for roles focused on customer interaction and communication skills

The Associate Technical Support Engineer and Customer Support Specialist roles overlap in customer interaction but differ mainly in technical requirements and work environment. The engineer role emphasizes technical troubleshooting and certifications, while the specialist focuses on customer communication skills. Understanding these differences helps job seekers find the right fit based on their skills and career goals.

What does an associate technical support engineer do?

An associate technical support engineer provides technical assistance to customers or internal teams by troubleshooting hardware, software, or network issues. They often use diagnostic tools, document solutions, and communicate technical information clearly, typically working under supervision and developing their technical skills through training and certifications.

Technical Sales Associate

Syntec Optics

Rochester, NY • On-site

Full-time

Re-posted 8 days ago

Key responsibilities

  • Support business development, customer engagement, and sales activities related to optics, photonics, and manufacturing solutions.

  • Assist with customer communications, technical inquiries, and coordination of project and order updates.

  • Collaborate with internal teams to understand product capabilities, gather technical requirements, and ensure accurate communication of customer needs.

Job description

Position Summary

The Technical Sales Associate supports business development, customer engagement, and sales activities for Syntec Optics’ advanced optics, photonics, and precision manufacturing solutions. This role works closely with customers, engineering, operations, and leadership teams to support quoting activities, manage customer communications, and help drive revenue growth across key industries including medical device, aerospace, defense, semiconductor, and industrial technology markets.

This position is ideal for an individual with strong communication skills, technical aptitude, and an interest in advanced manufacturing and customer relationship management.

Key Responsibilities

Customer & Sales Support

•    Serve as a point of contact for customers regarding product inquiries, quotations, order updates, and technical requests. 

•    Support the sales team in developing and maintaining customer relationships. 

•    Assist with preparing quotations, proposals, pricing information, and customer presentations. 

•    Coordinate customer communications and follow up on open opportunities and project status updates. 

•    Maintain accurate customer records, sales activity, and opportunity tracking within CRM systems. 

•    Support new business development initiatives and lead generation activities. 

Technical & Product Support

•    Work closely with Engineering and Manufacturing teams to understand product capabilities, specifications, and manufacturing processes. 

•    Assist customers with basic technical questions related to optics, photonics, precision components, and manufacturing services. 

•    Help gather technical requirements and customer specifications for quoting and project review purposes. 

•    Support the review of drawings, specifications, and customer documentation alongside internal technical teams. 

•    Coordinate internally to ensure customer requirements are communicated accurately and efficiently. 

Account Management & Coordination

•    Assist with managing customer accounts and ongoing communication throughout the sales process. 

•    Support project coordination between customers and internal departments including Engineering, Production, Quality, and Supply Chain. 

•    Help monitor delivery schedules, customer expectations, and project timelines. 

•    Participate in customer meetings, conference calls, and site visits as needed. 

Market & Business Development Support

•    Research market trends, competitor activity, and emerging opportunities within optics and photonics industries. 

•    Support trade shows, customer visits, conferences, and networking events. 

•    Assist with preparation of sales reports, forecasting information, and business development materials. 

•    Contribute to company growth initiatives and strategic sales efforts. 

Qualifications

•    Associate degree or Bachelor’s degree in Business, Engineering, Communications, Marketing, or related field preferred. 

•    1–3 years of experience in sales support, customer service, account management, manufacturing, or technical sales preferred. 

•    Strong communication and interpersonal skills. 

•    Ability to understand and communicate technical information to customers and internal teams. 

•    Proficiency in Microsoft Office applications including Excel, Word, Outlook, and PowerPoint. 

•    Strong organizational skills with the ability to manage multiple priorities. 

•    Customer-focused mindset with strong problem-solving abilities. 

•    Experience with CRM systems or ERP systems preferred. 

•    Interest or experience in optics, photonics, medical device, aerospace, semiconductor, or advanced manufacturing industries is a plus.