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Associate Technical Support Analyst Jobs in Virginia

STI

Desktop Technical Support Analyst 3

Richmond, VA · On-site

$23 - $31/hr

Desktop Technical Support Analyst 3 Richmond, VA/On-Site 6+ Months This role is 100% on site from Day 1, with some (10%) travel to remote sites in the Richmond/Hampton Roads area Initial Virtual IV ...

MKS2 Technologies

Desktop Support Analyst

Quantico, VA · On-site

$110K - $120K/yr

Key Responsibilities * Provide deskside and remote technical support for desktops, laptops ... Associate's Degree plus two (2) additional years of relevant experience may substitute for a ...

MKS2 Technologies

Desktop Support Analyst

Quantico, VA · On-site

$110K - $120K/yr

Key Responsibilities * Provide deskside and remote technical support for desktops, laptops ... Associate's Degree plus two (2) additional years of relevant experience may substitute for a ...

BRMi

Associate Tech Support Analyst

Vienna, VA · On-site

Overview BRMi is seeking a Associate Tech Support Analyst Benefits: Comprehensive Medical, Dental ... Click here to see BRMi's Glassdoor reviews Qualifications * 1-5+ years of desktop/technical support ...

BRMi

Associate Tech Support Analyst

Vienna, VA · On-site

BRMi is seeking a Associate Tech Support Analyst Benefits: • Comprehensive Medical, Dental, and ... Click here to see BRMi's Glassdoor reviews * 1-5+ years of desktop/technical support experience

BRMi

Associate Tech Support Analyst

Vienna, VA · On-site

Overview BRMi is seeking a Associate Tech Support Analyst Benefits: • Comprehensive Medical ... Click here to see BRMi's Glassdoor reviews Qualifications * 1-5+ years of desktop/technical support ...

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Associate Technical Support Analyst information

What does an associate technical support analyst do?

An Associate Technical Support Analyst is responsible for providing first-level technical assistance to customers or internal users experiencing issues with software, hardware, or IT systems. They troubleshoot problems, answer questions, document issues, and escalate complex cases to higher-level support teams if needed. Their role is essential in ensuring users can efficiently use technology and that technical issues are resolved quickly to minimize disruption.

What are some typical challenges an associate technical support analyst faces when handling customer issues, and how are they supported in resolving them?

Associate Technical Support Analysts often encounter challenges such as troubleshooting complex technical problems under time pressure, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To help address these, analysts typically receive ongoing training, have access to a knowledge base, and work closely with senior team members for guidance. Regular team meetings and escalation procedures ensure that difficult cases are collaboratively resolved, fostering both learning and effective customer service.

What are the key skills and qualifications needed to thrive as an associate technical support analyst, and why are they important?

To thrive as an Associate Technical Support Analyst, you need a solid understanding of computer systems, troubleshooting methodologies, and a relevant degree or equivalent experience in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and industry-standard software such as Windows, macOS, and basic networking is expected. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for resolving user issues and managing expectations. These skills and qualities are essential to deliver timely technical support, maintain customer satisfaction, and ensure smooth IT operations.

What is the difference between Associate Technical Support Analyst vs Customer Support Specialist?

AspectAssociate Technical Support AnalystCustomer Support Specialist
Required CredentialsAssociate's degree or relevant certifications, technical knowledgeHigh school diploma or equivalent, strong communication skills
Work EnvironmentIT support centers, technical departmentsCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & ComparisonYesYes

The Associate Technical Support Analyst typically handles technical issues, requiring some technical knowledge and certifications, working mainly in IT or tech environments. Customer Support Specialists focus on customer service and communication skills, often in retail or service sectors. While both roles involve assisting users, the technical depth and work settings differ.

What are the most commonly searched types of Technical Support Analyst jobs in Virginia?

The most popular types of Technical Support Analyst jobs in Virginia are:

What cities in Virginia are hiring for Associate Technical Support Analyst jobs?

Cities in Virginia with the most Associate Technical Support Analyst job openings:

Infographic showing various Associate Technical Support Analyst job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

Desktop Technical Support Analyst 3

Richmond, VA • On-site

STI
See more jobs at STIexternal

$23 - $31/hr

Full-time

Re-posted 13 days ago

Job description

Desktop Technical Support Analyst 3
Richmond, VA/On-Site
6+ Months
This role is 100% on site from Day 1, with some (10%) travel to remote sites in the Richmond/Hampton Roads area
Initial Virtual IV but will require an IN PERSON IV as follow up
Pls note:
Manager may do initial Virtual IV but will require an IN PERSON IV as a follow up before and offer is made.
Before submitting:
This role is 100% on site from Day 1, with some (10%) travel to remote sites in the Richmond/Hampton Roads area, to support remote benefits offices on occasion. Any required travel will be reimbursed. The candidate will need to provide their own reliable transportation and have a valid driver's license.
ABOUT THE ROLE
Need a skilled Desktop/Technical Support Technician to support the Department of Veterans Services' (DVS) Sitter & Barfoot Veterans Care Center, which is a medical facility that has about 200 IT devices (desktops, laptops, and printers, mobile phones).
The candidate will assist DVS IT Management with integration, management, and support of the Information Technology program for the Veterans Care Center (VVCC) and some remote Veterans Benefits sites. The Candidate will independently provide IT administration and technical support for agency specific software and hardware systems. This position requires the following skills:
-Knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.)
-Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft Office suite, Internet Explorer, Google Chrome, McAfee Anti-Virus Software, Adobe Acrobat Reader/Writer, and other commercial business software products.
-Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.
-Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)
-Expert working knowledge and experience with E-mail application installation, administration, troubleshooting and training (Google Suite, PST files, calendaring, distribution lists, etc.)
-Basic experience with IT inventory control, ticketing system and reporting.
-Basic experience with analog and digital phone configuration and troubleshooting.
-Good understanding of Network and IT security.
-Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each.
-Possesses excellent customer service skills and is teamwork oriented.
-Possesses excellent problem-solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.
-Possesses good organization and time management skills.
-Possesses the ability to create documentation on technical issues and solutions that are easy to understand.
-Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.

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