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Associate Technical Support Analyst Jobs in Forest, VA

shentel

Technical Support Rep I

Roanoke, VA · On-site

$18/hr

Join Our Team as a Technical Support Representative Be the Reason Customers Stay Connected Do you ... Strong analytical and problem-solving skills • Ability to make informed decisions and ...

CYNET SYSTEMS

PMO Technical Analyst

Lynchburg, VA · On-site

$60 - $65/hr

Provide technical support and troubleshooting assistance to Program Managers and project teams on ... Strong analytical and problem-solving skills with high attention to detail. * Excellent ...

CYNET SYSTEMS

PMO Technical Analyst

Lynchburg, VA · On-site

$60 - $65/hr

Provide technical support and troubleshooting assistance to Program Managers and project teams on ... Strong analytical and problem-solving skills with high attention to detail. Excellent communication ...

CYNET SYSTEMS

PMO Technical Analyst

Lynchburg, VA · On-site

$60 - $65/hr

Provide technical support and troubleshooting assistance to Program Managers and project teams on ... Strong analytical and problem-solving skills with high attention to detail. * Excellent ...

Prestige Brands

Analytical Scientist I

Lynchburg, VA · On-site

$94K/yr

Provides technical support for manufacturing issues related to process and raw materials. * Maintain accurate record of laboratory work, especially laboratory notebooks, analytical methods ...

Prestige Brands

Analytical Scientist I

Lynchburg, VA · On-site

Provides technical support for manufacturing issues related to process and raw materials. * Maintain accurate record of laboratory work, especially laboratory notebooks, analytical methods ...

Horizon Behavioral Heal

EHR Analyst I

Lynchburg, VA · On-site

$46K - $74K/yr

Associate's degree in information, Management Information Systems, Computer Science, Health ... supported within an electronic health record. * Basic technical knowledge of Systems Analysis ...

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Associate Technical Support Analyst information

See Forest, VA salary details

$12

$23

$36

How much do associate technical support analyst jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for associate technical support analyst in Forest, VA is $23.10, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $26.20 per hour, depending on experience, location, and employer.

What does an associate technical support analyst do?

An Associate Technical Support Analyst is responsible for providing first-level technical assistance to customers or internal users experiencing issues with software, hardware, or IT systems. They troubleshoot problems, answer questions, document issues, and escalate complex cases to higher-level support teams if needed. Their role is essential in ensuring users can efficiently use technology and that technical issues are resolved quickly to minimize disruption.

What are some typical challenges an associate technical support analyst faces when handling customer issues, and how are they supported in resolving them?

Associate Technical Support Analysts often encounter challenges such as troubleshooting complex technical problems under time pressure, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To help address these, analysts typically receive ongoing training, have access to a knowledge base, and work closely with senior team members for guidance. Regular team meetings and escalation procedures ensure that difficult cases are collaboratively resolved, fostering both learning and effective customer service.

What are the key skills and qualifications needed to thrive as an associate technical support analyst, and why are they important?

To thrive as an Associate Technical Support Analyst, you need a solid understanding of computer systems, troubleshooting methodologies, and a relevant degree or equivalent experience in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and industry-standard software such as Windows, macOS, and basic networking is expected. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for resolving user issues and managing expectations. These skills and qualities are essential to deliver timely technical support, maintain customer satisfaction, and ensure smooth IT operations.

What is the difference between Associate Technical Support Analyst vs Customer Support Specialist?

AspectAssociate Technical Support AnalystCustomer Support Specialist
Required CredentialsAssociate's degree or relevant certifications, technical knowledgeHigh school diploma or equivalent, strong communication skills
Work EnvironmentIT support centers, technical departmentsCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & ComparisonYesYes

The Associate Technical Support Analyst typically handles technical issues, requiring some technical knowledge and certifications, working mainly in IT or tech environments. Customer Support Specialists focus on customer service and communication skills, often in retail or service sectors. While both roles involve assisting users, the technical depth and work settings differ.

What are the most commonly searched types of Technical Support Analyst jobs in Forest, VA?

The most popular types of Technical Support Analyst jobs in Forest, VA are:

What cities near Forest, VA are hiring for Associate Technical Support Analyst jobs?

Cities near Forest, VA with the most Associate Technical Support Analyst job openings:

Infographic showing various Associate Technical Support Analyst job openings in Forest, VA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $48,038 per year, or $23.1 per hour.

Technical Support Rep I

Roanoke, VA • On-site

shentel
Telecommunications • 1 - 5K employees
Learn more about shentelexternal

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Shentel rating

6.3

Company rating: 6.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Join Our Team as a Technical Support Representative

Be the Reason Customers Stay Connected

Do you enjoy solving problems, helping people, and working with technology? Are you energized by fast-paced environments where every interaction makes a difference? If so, we want to hear from you!

At Shentel, we're committed to delivering exceptional service and reliable connectivity to our customers. As a Technical Support Representative, you'll be on the front lines of the customer experience, helping subscribers troubleshoot Streaming TV and Home Internet services, resolve technical issues, and stay connected to what matters most.

This is more than a call center role—it's an opportunity to become a trusted expert, build technical skills, and make a meaningful impact every day,


What You'll Do
• As a member of our Technical Support team, you will:
• Assist customers with Streaming TV and Home Internet service questions and technical troubleshooting
• Diagnose and resolve service-related issues with professionalism and empathy
• Utilize phone systems, billing applications, and ticketing tools to manage customer requests
• Create detailed support tickets and coordinate resolutions when additional assistance is needed
• Deliver outstanding customer experiences through every interaction
• Meet and exceed performance goals, quality standards, and service metrics
• Collaborate with supervisors and quality teams to continuously improve customer satisfaction
• Support and follow company policies, procedures, and internal controls
• Represent the Shentel brand by demonstrating our values, professionalism, and commitment to service excellence
• Maintain schedule adherence and reliability as part of a high-performing team

What Makes You a Great Fit
We're looking for someone who:
• Enjoys helping customers and solving problems
• Communicates clearly and confidently
• Thrives in a fast-paced environment
• Can remain calm and professional during challenging situations
• Has strong attention to detail and organizational skills
• Is comfortable learning and navigating multiple software systems
• Takes ownership and follows through to resolution
• Is self-motivated and eager to grow
• Ability to work evening and weekend shifts – 2pm – 11pm

Required Qualifications
Education:
• High School Diploma or equivalent required

Experience:
• Minimum of 1 year of customer service or call center experience

Skills:
• Strong verbal and written communication skills
• Excellent interpersonal and customer service abilities
• Computer proficiency and comfort with multiple applications
• Strong analytical and problem-solving skills
• Ability to make informed decisions and troubleshoot effectively
• Ability to read, write, and interpret information accurately

Why Join Shentel?

At Shentel, we're passionate about connecting communities and empowering our employees. When you join our team, you'll have the opportunity to:
• Develop valuable technical and customer service skills
• Work with supportive leaders and teammates
• Build a career within a growing telecommunications organization
• Make a direct impact on customer satisfaction every day
• Be part of a company culture focused on accountability, teamwork, and service excellence
• Pay starting at $18 per hour plus shift differential
• World class 401(k) – up to 8% company contribution
• Medical, dental, vision, and life insurance with company subsidies
• Up to 3 weeks of PTO and up to 9 paid holidays
• Service Discounts available for candidates who reside within Shentel or Glo Fiber service areas

Ready to Connect?

If you're a customer-focused problem solver who enjoys technology and wants to build a rewarding career helping people stay connected, we'd love to meet you.

Apply today and become part of the team that keeps our customers connected to what matters most.

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