Associate Technical Operations Jobs in Lawrence, MA

Location

Waltham, MA (Hybrid)

Estimated Salary Range 

$60k - $80k per year

How to Apply

Applicants are required to submit both a resume and a cover letter in PDF format for consideration. Within the cover letter, please provide responses to the following questions:

• Question 1: Beyond the job description, what specifically about a career in enterprise technology sales, particularly in the complex field of Enterprise Technology, or infrastructure for HPC/AI/ML, excites you? What do you hope to learn in such a role?
• Question 2: A key part of this role is identifying high-potential customers. If you were given a list of 100 companies, what are the top 3-4 data points or signals you would look for to determine which ones should be the highest priority prospects for our solutions?
• Question 3: Describe a time you had to learn a complex technical topic quickly. What was your process, and how did you ensure you understood it well enough to explain it simply to someone else?

Only candidates who provide complete application materials, including responses to the above questions, will be considered.

Job Overview

The Cambridge Technical Associate role is an entry level sales & support position assisting teams in building advanced IT solutions for our clients. By developing personal, operational, sales, and technical expertise in Cambridge solutions, this role can scale into opportunities of greater responsibility at our organization, particularly on a pre-sales technical trajectory. Examples of this include technical specialist, technical sales, solution architecture, advanced systems design, installation and training.

Responsibilities and Duties

• Collaborate with Relationship Sales Managers in daily sales process tasks including but not limited to:
• Write quotes, build proposals, and manage statements of work in a manner that maximizes company profit.
• Communicate with vendors and clients.
• Coordinate online meetings, technical demonstrations, and conferences.
• Manage sales and order logistics.
• Recommend products and upsell solutions to vendors and clients.
• Populate and maintain Cambridge’s client relationship management (CRM) tools with accurate and timely information.
• Collaborate with Relationship Sales Managers, Technical Specialists and Solution Architects on client solutions:
• Perform product and technology research on hardware, software, and services offerings.
• Build and validate customer deliverables, including configurations, quotes, proposals, and statements of work.
• Contribute to  online and in-person meetings, technical demonstrations, and conferences, and represent the company with a high degree of professionalism.
• Support Cambridge initiatives:
• Gain product and technology knowledge and certifications of the vendors we use in our solution stack. This includes Cisco, Commvault, Dell, HPe, IBM, Lenovo, VMWare, and many others.
• Build familiarity of trends in storage, networking, data protection, digital archiving, and other infrastructure technologies.
• Manage positive relationships with strategic vendors.
• Understand solutions including high performance computing, subject matter expertise in machine learning, artificial intelligence, bioinformatics, and life sciences among others.
• Understand and execute corporate and sales management's goals and objectives.

Qualifications

• University undergraduate degree required. Science, technology, engineering, and mathematics (STEM) and/or advanced degree preferred.
• Understanding of basic computer hardware and software required. Greater understanding of technology and the IT ecosystem preferred.
• Although the expectation is that this role will be on site, there may be times when work will be done outside the office. Accordingly, the employee must be able to work remotely, independently, and unsupervised.
• Candidates must have impeccable communications skills, an ability to multi-task, and high attention to detail. They must be able to negotiate, be proactive in their approach, effective problem solvers, organized, creative, outgoing, deal with ambiguity, and able to work with different types of personalities.
• Cambridge employees are self-paced and embrace driving their own personal development. Given the number of potential opportunities for advancement, employees must be proactive if they seek advancement.

Benefits

We recognize that satisfaction and well-being are integral components for long-term sustainability and business success. As such, available to full-time employees are the following benefits: 

• Multiple health insurance options
• Medical FSA and Dependent Care FSA
• Dental insurance
• Vision insurance401(k) savings plan with employer matching
• Employer-sponsored long-term disability
• Paid holidays and PTO that increases with longevity at the company
• Discounted health club membership
• Convenient parking
• Opportunities for growth!

Equal Opportunity Employer 

Cambridge Computer provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, military service, or veteran status in accordance with applicable federal, state and local laws.