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Associate Technical Analyst Jobs in Austin, TX (NOW HIRING)

ActivTrak

Associate Technical Account Manager

Austin, TX · On-site +1

We are seeking a driven and customer-obsessed Associate Technical Account Manager (TAM) to serve as ... analysis, ensuring accountability, and driving progress toward resolution. * Provide clear and ...

Gfoat

Associate Civil Engineer

Round Rock, TX · On-site

$55 - $75/hr

The City of Round Rock is looking for an Associate Civil Engineer who is ready to apply their ... Like balancing office work, meetings, research, and technical analysis * Municipal experience is ...

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All JobsAssociate Technical Analyst JobsAssociate Technical Analyst Jobs in Austin, TX

Associate Technical Analyst information

See Austin, TX salary details

$35.2K

$88K

$141.2K

How much do associate technical analyst jobs pay per year?

As of Sep 2, 2026, the average yearly pay for associate technical analyst in Austin, TX is $88,009.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,900.00 and $99,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an associate technical analyst?

To thrive as an Associate Technical Analyst, you typically need a bachelor's degree in computer science or a related field, strong analytical skills, and foundational knowledge of IT systems. Familiarity with data analysis tools (such as SQL, Excel, or Tableau), ticketing systems, and basic programming or scripting is often required. Excellent problem-solving, communication, and teamwork abilities help you effectively support users and collaborate with technical teams. These skills and qualities are essential for diagnosing issues, delivering technical solutions, and ensuring organizational efficiency.

How does an associate technical analyst typically collaborate with other teams in a technology organization?

As an Associate Technical Analyst, you will frequently work alongside software developers, project managers, and business analysts to understand technical requirements and ensure solutions meet business needs. Collaboration often involves participating in daily stand-up meetings, contributing to documentation, and providing technical support across departments. This role requires strong communication skills, as you'll often translate technical details for non-technical stakeholders and help facilitate smooth project delivery.

What is the difference between Associate Technical Analyst vs Technical Support Specialist?

AspectAssociate Technical AnalystTechnical Support Specialist
Required CredentialsTypically an associate degree or relevant certificationsHigh school diploma or equivalent; certifications optional
Work EnvironmentOffice setting, collaborating with technical teamsCustomer service environment, assisting end-users
Employer & Industry UsageIT firms, tech departments, consulting companiesIT support centers, tech companies, service providers
Common Search & ComparisonOften compared for entry-level technical rolesCompared for frontline technical support roles

The Associate Technical Analyst and Technical Support Specialist roles share similarities in entry-level requirements and work environments. However, the Associate Technical Analyst typically focuses on analyzing technical issues and supporting project teams, while the Technical Support Specialist primarily assists end-users with troubleshooting and resolving technical problems. Both roles are essential in IT operations but serve different functions within organizations.

How much money do associate technical analysts make?

Associate technical analysts typically earn a median annual salary of around $60,000 to $75,000, depending on experience, location, and industry. Entry-level positions may start lower, while those with specialized skills or certifications can earn higher wages.

What does an associate technical analyst do?

An associate technical analyst supports IT and technical teams by monitoring systems, troubleshooting issues, and assisting with technical projects. They often use tools like diagnostic software and may need basic knowledge of networking, programming, or data analysis. The role typically requires strong problem-solving skills and attention to detail.

What are the most commonly searched types of Technical Analyst jobs in Austin, TX?

The most popular types of Technical Analyst jobs in Austin, TX are:

What cities near Austin, TX are hiring for Associate Technical Analyst jobs?

Cities near Austin, TX with the most Associate Technical Analyst job openings:

Associate Technical Analyst jobs near you
Infographic showing various Associate Technical Analyst job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 7% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $87,988 per year, or $42.3 per hour.

Associate Technical Account Manager

ActivTrak

Austin, TX • On-site, Remote

Full-time

Posted 22 days ago

Job description

Our Technical Support team is at the heart of our customer-first approach, dedicated to delivering exceptional support and fostering user success. As trusted advisors, we pride ourselves on exceeding customer expectations through effective communication, innovative problem solving, and a proactive service ethos.
We are seeking a driven and customer-obsessed Associate Technical Account Manager (TAM) to serve as a technical resource to some of ActivTrak's larger or more strategic customers. Partnering with our Customer Success Managers (CSMs), the TAM will manage the technical needs of assigned accounts, maintaining focus on the customer's business goals to improve their overall technical health and maximize value from their ActivTrak investment.
The ideal TAM has a high level of technical aptitude and resourcefulness, and will quickly absorb extensive knowledge of the ActivTrak platform and related products in order to effectively support customers.
Key Responsibilities:
  • Manage the support ticket queue for assigned accounts:
    • Employ active, empathetic listening to deeply understand customer scenarios, and lead cross-functional collaboration to deliver creative troubleshooting and tailored solutions.
    • Relay customer feedback and patterns to aid in product improvement.
    • Create and monitor engineering tickets for high-severity or complex cases, advocating for customers by providing proper impact analysis, ensuring accountability, and driving progress toward resolution.
    • Provide clear and frequent communication throughout the support process, scheduling and leading calls when necessary to enhance efficiency.
  • Prepare and present Health and Configuration Checks:
    • Collaborate with ActivTrak Sales and Success teams throughout the customer lifecycle to deliver impactful customer engagements.
    • Review account configuration and data, share best practices, and identify actionable recommendations that will provide added value in line with the customer's goals and objectives.
  • Provide miscellaneous technical support for unassigned accounts that require active mitigation as flagged by Customer Success.

Requirements
  • 2-3 years of experience in customer-facing technical support roles such as: Technical Account Management, Technology Consulting, Technology Solutions Development, Solutions Architecture, Cloud Computing, System Management, Technical Support Engineering.
  • Advanced experience troubleshooting web applications and both Windows and MacOS operating systems.
  • SQL and Python scripting experience.
  • Networking knowledge such as Routing, Firewalls, Proxies, and general knowledge of cloud security applications.
  • Familiarity with system and policy management applications such as GPO.
  • Familiarity with cloud services such as Azure AD, Intune, BigQuery.
  • Familiarity with BI applications such as PowerBI, Tableau, Google Looker Studio.
  • Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of an organization.
  • Ability to explain complex technical concepts in business-friendly terms.
  • Ability to confidently adapt to unexpected turns in a conversation while staying focused on key objectives.
  • Ability to map business requirements into technical features and explain customer needs to internal partners.
  • Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.

Benefits
Work environment
  • Position is remote within the US
  • Minimal travel
  • Limited physical demands

This is an incredible opportunity to embark on an exciting journey with a dynamic, VC-backed company. If you have a proven track record of creative thinking, a drive for learning, and a deep commitment to collaboration, we want to talk to you!
ActivTrak is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ActivTrak does not discriminate on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, protected veteran status, gender identity, or any other factor protected by applicable federal, state or local laws.

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