Associate Support Analyst Jobs in Georgia (NOW HIRING)

Job Summary:
Suncap Technology is seeking multiple Field Tech Support Analysts to provide desk side support for the Atlanta Public School System. The role involves maintaining customer service, troubleshooting technical issues, and supporting IT projects across assigned school locations.
Responsibilities:
• Maintain exceptional customer service posture at ALL TIMES
• Build strong relationships with the school administration team, including but not limited to the Principal, Assistant Principal, Main Office staff, business managers and media specialists
• Arrive at the school no less than 30 minutes prior to first bell
• Monitor assigned support tickets for assigned locations; troubleshoot and resolve issues reported
• Work with Level 3 support and specialized Subject Matter Expects to resolve advanced technical issues.
• Escalate complex issues to the IT Specialist/Manager for the assigned cluster as first point of contact
• Support a teaming environment with field support technicians at other schools within your assigned cluster and beyond
• Perform support activities including but not limited to:
• Proactively check the status of computer labs & media center computers on a daily basis
• Maintain and update Chrome carts for student use
• Maintain, update, and troubleshoot interactive whiteboards, panels, digital signage devices and projectors to ensure that they are functional.
• Ensure "test readiness” for standardized tests through updating carts and lab equipment
• Troubleshoot and/or replace Kronos hardware
• Maintain and troubleshoot location Marquee signs
• Troubleshoot and resolve minor wireless and network issues
• Install OS updates and patches on Apple, Chromebooks, and Windows based PC devices
• Install, configure, and support printing devices.
• Maintain accurate asset assignment in Nimbus and Incident IQ.
• Maintain work areas and workspaces, including MDF/IDF closets
• Coordinate removal of obsolete equipment as required
• Serve as first point of contact for Media Center Specialists/Technical Liaisons for one- to-one student devices as needed
• Meet with onsite vendors as required to support L3 teams
• Assist with deployment of new equipment
• Check monitoring tools for any school outages (wireless AP, switches, kronos clocks)
• Provide support for IT projects and AV events in the assigned schools
• Document all work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes
• Record and submit checklists or other documentation as required for upward reporting and accountability
• Attend mandatory monthly professional development meetings
• Retrieve parts or other items needed to resolve issues from the Client IT Warehouse
• Other duties as assigned.
Qualifications:
Required:
• Must be local to GA
• THIS IS AN ON-SITE POSITION
• 3+ years of work experience minimum
• A+ Certification
• Strong customer service skills
• Strong oral and written communication skills
• Proficient in understanding network infrastructure and wireless support
• Prior experience with desk side support is a MUST
• Must have clean criminal record with the ability to pass fingerprint background check
• Must be authorized to work in the United States
• Must hold a valid driver's license and dependable personal vehicle
• Must be punctual, present and visible throughout the workday
• Creative, curious, analytical, enthusiastic and display strong attention to detail
• Ability to work independently and effectively on tight deadlines, as necessary
• Excellent command of English language
• Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers
• Positive and productive team player
• Desire to learn new skills as technology evolves
• Business casual attire (i.e., no sweat pants or jeans with holes; sneakers/basketball shoes allowed)
• Neat and clean appearance to include personal hygiene
• 3+ years of experience in field tech support. Equivalent combination of education and experience will be considered
Preferred:
• Microsoft Windows certification is a plus
• ITIL experience/certification is a plus
• Minimum of Associate degree (preferred)
Company:
Suncap Technology is a staffing firm that provides recruiting and financial staffing services. Founded in , the company is headquartered in Davie, USA, with a team of 51-200 employees. The company is currently Growth Stage.