1

Associate Support Analyst Jobs in Georgia (NOW HIRING)

Responsibilities Peraton seeks a Senior OT Intelligence Support Analyst to provide cyber analysis ... D. Will consider Associates+14 years; HS+16 years of experience . * Must have: * a minimum of 3 ...

Provide technical support through phone, email, and ticketing systems. * Troubleshoot AMI/AMR ... Associate's degree in computer science, Information Technology, or related field; equivalent ...

Showing results 21-40

Associate Support Analyst information

What is an associate support analyst?

An Associate Support Analyst is an entry-level professional who provides technical support and assistance to end-users or clients within an organization. Their primary responsibilities include troubleshooting software and hardware issues, responding to support tickets, documenting solutions, and escalating complex problems to higher-level technicians. They also help ensure that IT systems run smoothly and efficiently, often working as part of a larger support team. This role is ideal for individuals looking to start a career in IT support and customer service.

What are the key skills and qualifications needed to thrive as an associate support analyst?

To thrive as an Associate Support Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and a relevant degree or experience in information technology. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is typically required. Excellent communication, problem-solving skills, and a customer-focused mindset help you stand out in this role. These skills ensure efficient issue resolution, high customer satisfaction, and seamless IT operations within an organization.

What are some common challenges faced by associate support analysts when handling multiple support tickets?

Associate Support Analysts often manage several support tickets simultaneously, which can be challenging due to varying priorities and the need for prompt resolution. Staying organized, effectively prioritizing tasks, and maintaining clear communication with both team members and end users are crucial to success in this role. Time management skills and familiarity with ticketing systems help ensure that issues are addressed efficiently while delivering a positive customer experience. Regular collaboration with other analysts and departments can also help in resolving complex cases more quickly.

Is an associate support analyst an entry level job?

An associate support analyst is typically considered an entry-level position in IT and technical support roles. It usually requires basic technical skills, such as familiarity with support tools and customer service, and often serves as a starting point for a career in IT support or related fields.
Infographic showing various Associate Support Analyst job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Business Support Analyst 3 - TANF Policy (00179403) Atlanta

Atlanta, GA • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago


Job description

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!
Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!
Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title:

Business Support Analyst 3 - TANF Policy (00179403) Atlanta

Agency:

Department of Human Services

Job Requisition ID:

JR0000004146

Shift:

Day (United States of America)

Compensation Details:

$72,600.00

Job Description:

Stronger Families for a Stronger Georgia.The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.

Start your career in public service. The Georgia Department of Human Services (DHS), Division of Family & Children Services (DFCS), Office of Family Independence (OFI) is seeking candidates for the position of Business Support Analyst 3 for State Operations, TANF Section. This position is at 47 Trinity Ave. Atlanta, Georgia 30334.

JOIN OUR TEAM!!!

Job Description

Pay Grade: L

Under broad supervision, performs complex administrative duties and financial and operational data analysis and reporting in support of the Office of Family Independence (OFI) / Temporary Assistance for Needy Families (TANF) program. Identifies trends, discrepancies, and variances to improve the efficiency and effectiveness of operations. Partners with other departments, divisions, outside agencies, and vendors to address business issues. Exercises various latitudes of independent judgement.

Role and Responsibilities:

  • Analyzes and interprets program data and reports to determine if DFCS is meeting federal requirements.
  • Coordinates single state audit process with state and federal TANF agencies; assumes responsibility for oversight, preparation, coordination and implementation of corrective actions.
  • Develops monthly/quarterly reports to monitor state DFCS performance.
  • Participates in User Acceptance Testing for TANF system changes as required.
  • Provides technical assistance and consultation to OFI staff, regional staff and county staff, as appropriate.
  • Serves on division/department committee/task forces, as requested.
  • Maintains a thorough knowledge of TANF program procedures and policies.
  • Performs other professional responsibilities as assigned.
  • Ability to write protocols, deliverables, policies, and procedures.
  • Ability to conduct meetings and make presentations to state and community level partners.
  • Strong interpersonal and teamwork skills to build positive working relationships with community leaders, organizations, and state partners.

Minimum Qualifications

  • Associate degree in business or related field from an accredited college or university and three (3) years of experience related to area of assignment.

OR

  • One (1) year of experience required at the lower-level Business Support Analyst 2 (GSP131).

Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year.


Preferred Qualifications: Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all of the following skills/experience.

  • Bachelor's degree or higher in a related field from an accredited college or university and four (4) years of related experience.
  • Data analysis experience.
  • Excellent oral, written, analytical, presentation and interpersonal communication skills.
  • Strong proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment.
  • Knowledge of TANF policies and procedures.
  • Work experience in TANF program.

Additional Information
For more detailed information about the Georgia Department Human Services
https://dhs.georgia.gov/

Employment Information
Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.


DHS is an Equal Opportunity Employer


If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: DHS-HR@dhs.ga.gov.

The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.

DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.

As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Applicants who are not selected will not receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

Minimum Qualifications:

Associate degree in business or related field from an accredited college or university and three (3) years of experience related to area of assignment; or one (1) year of experience required at the lower level Busi Support Analyst 2 (GSP131).--Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.