As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... You will serve as a role model for store associates, demonstrating and reinforcing the company ...
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... You will serve as a role model for store associates, demonstrating and reinforcing the company ...
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Associate Service Manager information
See San Ramon, CA salary details
$13.70 - $17.58
16% of jobs
$18.85 is the 25th percentile. Wages below this are outliers.
$17.58 - $21.47
28% of jobs
The median wage is $22.92 / hr.
$21.47 - $25.35
17% of jobs
$25.35 - $29.23
9% of jobs
$31.37 is the 75th percentile. Wages above this are outliers.
$29.23 - $33.12
11% of jobs
$33.12 - $37
5% of jobs
$37 - $40.88
3% of jobs
$40.88 - $44.76
3% of jobs
$44.76 - $48.65
2% of jobs
$48.65 - $52.53
3% of jobs
$52.53 - $56.41
3% of jobs
$13
$28
$56
How much do associate service manager jobs pay per hour?
What is the difference between Associate Service Manager vs Customer Service Manager?
| Aspect | Associate Service Manager | Customer Service Manager |
|---|---|---|
| Credentials | Typically requires a bachelor's degree in business, management, or related field; certifications like CRM or CSCP are a plus | Usually requires a bachelor's degree; certifications like Certified Customer Service Manager (CCSM) can be beneficial |
| Work Environment | Supports service teams, manages daily operations, and assists in service delivery within organizations | Oversees customer service teams, handles escalations, and improves customer satisfaction |
| Employer & Industry Usage | Common in tech, manufacturing, and service industries; used by companies with service departments | Widely used across retail, hospitality, and corporate sectors focusing on customer relations |
The Associate Service Manager role focuses on supporting service operations and team assistance, often serving as a stepping stone to higher management. The Customer Service Manager primarily manages customer interactions and satisfaction. Both roles require similar credentials and work environments but differ in scope and focus within organizations.

Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 26 days ago
Burlington rating
4.4
Based on 911 frontline employees who took The Breakroom Quiz
19th of 21 rated department stores
Job description
Are you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency are critical to success? Are you an expert multitasker who would thrive in a high-energy environment? If so, then this might be the right opportunity for you! As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company's Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.
A Day In The Life
- Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
- Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
- Manage the overall execution of operations and receiving SOPS.
- Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
- Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
- Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
- Assist in the management of other store operations areas as needed.
- Communicate effectively with the District and Regional Management teams.
You'll Come With
- 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
- Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
- Ability to lift and move boxes weighing up to 40 lbs.
- Experience utilizing scheduling and reporting computer software.
- Travel may be required from time to time.
Come join our team. You're going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.
Min-Mid $25.55 - $34.10
Posting Number R103333
Location California-San Leandro
Address 1933 Davis St
Zip Code 94577
Pay Rate Hourly
Career Site Category Store Management
Position Category Store Management
Job Type Full-Time
Remote Type In Office/On-site
Evergreen No
What Burlington employees say
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Benefits
Hours and flexibility
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Get the full story on Breakroom
About Burlington
Sourced by ZipRecruiter
At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization, come join the Burlington Stores team as a Customer Service Supervisor, Selling Floor Supervisor or Receiving Team Supervisor!
Industry
Retail
Company size
10,000+ Employees
Headquarters location
Burlington, NJ, US